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KB Home Reviews in Riverside San Bernardino, CA

What Riverside San Bernardino Homeowners Have to Say About KB Home.

Read all 1182 verified reviews from homeowners that built a new home with KB Home in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.7 out of 5 stars in Riverside-San Bernardino Area

1182 Reviews in Riverside-San Bernardino Area

Ratings by Category

Overall 4.7

Quality 4.5

Trustworthiness 4.7

Responsiveness 4.7

KB Home in Riverside-San Bernardino Area

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Customer Reviews

KB Home - Affordable housing and the location was great and convenient!

  • Joselito M.
  • Verified HomeBuyer
  • December 08, 2020
  • Victorville, CA

Affordable housing and the location was great and convenient! Close to everything!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Swift communication

  • Byron W.
  • Verified HomeBuyer
  • December 08, 2020
  • Moreno Valley, CA

Good purchase experience when buying with KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Loved the experience!!!

  • Randy S.
  • Verified HomeBuyer
  • December 03, 2020
  • Menifee, CA

As a first time home buyer, KB went above and beyond. The process was very thorough and I would recommend it for anyone

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great company with a lot of very knowledgeable and helpful workers

  • Kharen D.
  • Verified HomeBuyer
  • December 01, 2020
  • Ontario, CA

Great company with a lot of very knowledgeable and helpful workers that made this home buying very easy and smooth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The entire purchase process went well and KB Homes response to

  • Venus C.
  • Verified HomeBuyer
  • December 01, 2020
  • Victorville, CA

The entire purchase process went well and KB Homes response to inquiries and repairs were excellent. I would definitely recommend KB Homes to family and friends.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Will never again buy a KB Home built house

  • Aarti K.
  • Verified HomeBuyer
  • December 01, 2020
  • Corona, CA

Bought a "model" home. After moving in, I have a huge list of repairs needed and am still unable to use some of the upgrades I paid for. This is my 3rd house purchase, 2nd new construction purchase and the worst home buying experience. I am extremely disappointed with KB Home.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Fantastic communication.

  • Elizabeth M.
  • Verified HomeBuyer
  • December 01, 2020
  • Menifee, CA

Fantastic team of Pros who communicate well and were able to give a homebuyer the attention needed during Covid. Although it took a little longer to get to the build, the home is worth the wait.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

THAT THEY ARE VERY HONEST AND PROFESSIONAL

  • Hilda P.
  • Verified HomeBuyer
  • November 29, 2020
  • Ontario, CA

DO NOT BE AFRAID TO BUY A NEW HOME, TRY AND APPLY WITH KB, SOME TIMES WE ARE AFRAID TO BUY A NEW HOUSE AND WE APLLY ONLY FOR OLD HOUSES

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Model Homes are Awesome, but Inspect

  • Matthew A.
  • Verified HomeBuyer
  • November 26, 2020
  • Moreno Valley, CA

We were very fortunate in that we were able to purchase a model home and everything was completed by the time that we moved in. However, make sure to inspect your home as frequently as possible. There were/still are many issues that have seemed to arise from the house being completed very quickly and early on. While KB has been AWESOME as responding to all of these issues thus far as they have come up, there are were/are many nagging things (and one BIG thing) that had/has to be fixed before we feel really able to settle in. Don't get me wrong, we love our home, but do your due diligence.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

KB Homes sweet Home

  • Don P.
  • Verified HomeBuyer
  • November 24, 2020
  • Menifee, CA

KB Home Builders are the best. Their team of professionals- from Sales Agent, The Studio Design, Loan Officers & the Superintendent who watches our home building are thorough and right on time. They took us hand by hand from purchasing, seeing an empty dirt lot to a very sophisticated and very functional high tech home. They are built sound and well and are so concern about every aspect of our home journey, that it felt like I was home with family who cares about us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB PLEASE FIX MY HOUSE

  • David S.
  • Verified HomeBuyer
  • November 23, 2020
  • Redlands, CA

Don’t get me wrong, I LOVE THE HOUSE. But there was need to fix. I HAVE ELECTRICAL ISSUES NEED TO BE REPAIR AT MY KITCHEN AREA, THE ADDRESS LIGHT NOT WORK OFF DURING THE NIGHT, BACK PATIO ELECTRIC SOCKET LOOSE, BATH ROOM MIRROR LOOSE....KB HOME PLEASE FIX MY HOUSE.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 3

KB Home - Overall a great buying experience from everyone involved.

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2020
  • Winchester, CA

Overall a great buying experience from everyone involved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great!! Having problems with our sliding screen door

  • Anonymous
  • Verified HomeBuyer
  • November 17, 2020
  • Riverside, CA

We love kb homes! And our sales rep! We just have problems with the construction manager since he had promised that he would get our sliding door fixed before moving in, but 2 months later it’s not fixed yet. But overall great! My sales rep Was amazing! She helped up with the house buying process since it was our first home!

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 3

KB Home - From the very beginning when dealing with the sales rep Lizette

  • Daniel G.
  • Verified HomeBuyer
  • November 17, 2020
  • Corona, CA

From the very beginning when dealing with the sales rep Lizette my experience was fantastic. She was excellent when it came to dealing with my realtor. Lizette answered the phone anytime I called with questions. She keep us up to date with everything that was going on with our home. Till this day she continues to call and follow up. The foreman in charge (Ricky) is an amazing dude. Any questions I had he was there with a quick response. Anything I needed touched up or fixed he was on top of it! I also can’t forget about Jean! His customer service is the best I’ve dealt with. Whenever he is ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Responding to issues quickly would be nice

  • Anonymous
  • Verified HomeBuyer
  • November 10, 2020
  • Winchester, CA

We love our new home. however there's been some issues and trying to get the builder to take care of it in a timely manner is proving to be difficult.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 2

Service 100% Guaranteed

  • Oscar H.
  • Verified HomeBuyer
  • November 10, 2020
  • Murrieta, CA

KB homes made my dreams come true! Let them help you achieve your dreams!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The WORST CUSTOMER SERVICE EXPERIENCE EVER!!!

  • Katherine L.
  • Verified HomeBuyer
  • November 06, 2020
  • Ontario, CA

I would HIGHLY recommend using your own lender along and make sure you are on top of them because they dropped the ball A ALOT.

KB Home responded:
Hi Katherine, I’m very sorry that you are disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

KB Home - The buying process with easier then I thought

  • Gloria S.
  • Verified HomeBuyer
  • November 05, 2020
  • Moreno Valley, CA

The buying process with easier then I thought

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - Very positive buying experience from start to finish.

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2020
  • Murrieta, CA

Very positive buying experience from start to finish.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall great home buying experience!

  • Jeremias A.
  • Verified HomeBuyer
  • November 05, 2020
  • Ontario, CA

My wife and I were very pleased with the service from all the KB Staff that has worked with us. Mark from the sales office was extremely kind and helpful throughout the home buying process. He was always available to help answer any of our questions. Once we moved in there were a few items which needed to be addressed, but Handel from KB Customer Service was awesome and made sure all our service request were taken care of in a timely manner. We are very pleased with the service from KB Northpark in Ontario and we are very happy with our new home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Customer Service by everyone we worked with

  • Edward C.
  • Verified HomeBuyer
  • November 05, 2020
  • Menifee, CA

we have purchased several new homes and KB Homes above all of the rest was superior in everything they did from sales to the finished product.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - A few issue we had to contact the warranty people.

  • Hannah J.
  • Verified HomeBuyer
  • November 05, 2020
  • Ontario, CA

A few issue we had to contact the warranty people. Quick response. Could be better if they discovered the issue And fix it before closing.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Not too bad, a little hiccups here and there which was resolved

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2020
  • Moreno Valley, CA

Not too bad, a little hiccups here and there which was resolved by some calls.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

KB Home - Our purchase experience with KB was exceptional.

  • Tena J.
  • Verified HomeBuyer
  • November 05, 2020
  • Winchester, CA

Our purchase experience with KB was exceptional. They build a quality home, we had very few “to do” items after we closed and KB responded and quickly fixed those when we contacted them. We had a very quick escrow and our sales person was in constant contact the whole time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I would advise other buyer to be alert.

  • Arturo R.
  • Verified HomeBuyer
  • November 05, 2020
  • Riverside, CA

I would advise other buyer to be alert. Pay attention during the building process to avoid issues like I have been dealing with. Ensure everything is built correctly. Be involved, and ask questions.

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 4