KB Home Reviews in Riverside San Bernardino, CA

Home buying experience was smooth some issues. I have expressed in other surveys that I took for KB homes. As far as the build once completed there was still some cosmetic issues that were not fixed and some workmanship issues with dry walls and electrical. If you would like a more detailed explanation feel free to contact me via email so that we may set up a phone appointment.

The project manager and team have been prompt on fixing issues

Great overall experience with everything

Ok ok ok ok ok

Everyone from the start to the finish were wonderful and even after the purchase as well. We love our home and experience as well. Thank you KB Homes!

As a professional in the service industry myself, I've observed that few companies truly uphold their promises. However, in my brief experience of home ownership here, I can confidently assert that this job site stands out for its commitment to integrity. Scott H. and Kenneth L. have exemplified excellence in their roles. They not only deliver on their assurances but surpass expectations. Their dedication instills trust, prompting me to wholeheartedly recommend KB as a builder to my closest circles. Their conduct epitomizes the values of the company, making them exemplary ambassadors.

Team was excellent. Always willing to help.

Very good sale person and nice walk through

Educated us about details of products. Nancy was beyond professional and knowledgeable . Very pleasent experience

Very easy streamlined experience with this team!

We recently completed a home purchase with KB, and overall, we are pleased with the results. The builder was notably flexible during the purchase process, accommodating our requests and making the experience smoother. While the project did take longer than anticipated, they were diligent about providing updates to our realtor, which we greatly appreciated. However, we were somewhat disappointed with the classification of certain features as upgrades. For instance, items we felt were essential for a modern home, such as LED lighting in the rooms, were considered upgrades. We believe such features should be standard in today's housing market. Despite these points, the quality of the construction and the team's responsiveness were good. We would recommend to anyone looking for a flexible and communicative builder, but suggest discussing what is included as standard versus upgrade early in the process. ... More

KB family goes above and beyond to deliver an excellent product and the staff communication and responsiveness is superb. They make you feel as you are the only customer they are dealing with. Appreciate Daniel in sales,Jessica on the design studio, Harrison and Robert with the construction team and CJ and Gary for their excellent customer service.

Purchasing my new dream home through KB Homes was a breeze! Their team, from sales to the construction crews, have all outdone themselves in striving for fast, reliable and exceptional service so far! The construction team specifically has been there for every single question or issue I may have had, and they responded fast and efficient! Thank you KB!

Committed service for the buyer .

Buying a home is definitely a stressful time and everyone at KB helped us not feel that way. They spoke with us every other day assisting us move along in the process.

Great experience overall but oversite over the builders workmanship needs to be improved.

Pleasant experience and quick responsiveness to any financial issues.

CJ is awesome. He always responds and resolves issues as soon as possible. Everyone is very helpful. Thank you KB Home

Again, Billy was a joy to work with. No matter how many times I came back to look at the homes, Billy was always ready to help my on my journey

a good and happy house buying.

Scott (Sales Person) was amazing during the whole buying process. He was responsive at all times and days. He ensured to look into any questions I had and provide a timely response or forward requested information. Even after the sale closed, he still ensured to stay in touch and provide support as needed, especially when I had some issues with items getting fixed at my new home. Daniel has also been of great support and resource. He, like Scott, has been responsive and timely. He's a man of his word. Very grateful for his responsiveness and commitment to making it right. He also was a sounding board on the frustrations I was experiencing and continues to check in to see if I need anything or keep me posted and updated on any pending matter. I do find that at the beginning, there were several opportunities with Rudy (I sent an email to customer service that you may reference). I do see efforts in making it right. He recently stopped by at 7:45 am (before I had to leave for work) to look into an issue with a recess light. He was able to connect it and I do appreciate that effort and help. I do appreciate the electrical outlet added to my garage, as an olive branch for the issues I was experiencing once I received the keys to my home. All the people that have come to fix things at my home have been professional and experts in their craft. I can't say enough great things about them. ... More

Well to start I feel like the communication with the sales staff member Jennifer was great. Very timely and productive. Communication with Michael the superintendent was great and week by week which I appreciated. Walk throughs were perfectly explained that was also appreciated. So Rod did the final walkthrough and everything was great, anything that needed to be touched up was immediately touched up. That was also appreciated! So in closing, I would say the build quality was excellent. The timing was perfect just what they said it would be. I would recommend KB homes to everyone.

Great response time came out and got what i needed done

They made me sell my house to buy this one and then kept delaying the final date. Then when we moved in there was small issues, and then they have us the wrong mailbox key. We had to run around for weeks until we finally figured out the problem

they are definitely trustworthy, so happy we chose KB