KB Home Reviews in Sacramento, CA

Thank you all . My new home is amazing 5 stars. The KB Team is Awesome!!!

We first moved in right after Xmas and before the new year. There were some slight issues but all were fixed promptly and professionally. My wife and I could not be an happier with our house and our experience with KB Homes.

Was an awesome experience working with KB homes staff from start to finish.Very professional and responsive and they treated me with dignity and respect. The were prompt with updates and they delivered on all promises. I am extremely happy with KB homes!

KB Homes would immediately remedy any newly discovered home's workmanship material (building) deficiencies or shortcomings. Their customer service representative is very courteous and is willing to help install more ceiling bulbs on vacant light fixtures as a complimentary task for the new homeowner. He is also fast in providing a quick remedy on the spot like for example, when I found out that my living room's Cor Thermostat was defective, he immediately replaced the defective thermostat after performing a remedial action, and I was able to reconnect and take control of it thru my internet/Wi-Fi system. He also helped me configure and take control of my outer garage door opener/device. ... More

Rob Charles and his team are fantastic. Every issue is met with professionalism and fixed in a timely manner.

It was an overall smooth experience.

Great experience with KB Home

Well built and highly energy efficient. Whenever I have an issue and concern they take care of it right away. Very happy with them. Intially I was very scared to go with kb knowing what happened to home owners in florida, but they have improved their standards. I would highly recommend kb homes to others.

The home was built to my satisfaction. The quality is high. The builder and team was very responsive to any of my questions and concerns and provided quick actions to meet my satisfaction.

Great service.

I hope KB Home can still work with outside mortgage lender and still offer incentive credit to qualify buyers !

My wife and I can truly say our experience purchasing our lot and building our house was truly amazing. From the upgrade and design to the building process we were weekly updated . Upon completion we were signed off by John and he was so patient. There are minor issues but Rob our concierge always come to the rescue. Our sales headed by Dale and Courtney plus Mitch , Rodrigo and John saw to it that all our requests were given attention. The loans officer , Jim tried his best . Overall experience , we give them 5 Stars . Thank you KB Homes for bringing our dream house into reality.

FROM SALES TO AFTER-MOVE-IN MAINTENANCE, ALL STAFF/PERSONNEL WERE VERY FRIENDLY AND SUPPORTIVE. THEY PROVIDED PROFESSIONAL SERVICES. THEY TRIED TO MAINTAIN GREAT BUSINESS RELATIONSHIP. I HIGHLY RECOMMEND.

Great team to work with throughout the entire process and even after we moved in.

Very responsive, dependable and helpfull with all aspect of the KB Home buying experience.

My home buying experience was great and seamless. I didn’t have any issues during the process, which was great. Everyone was incredibly helpful during the process and I greatly appreciate everyone’s assistance along the way. Sandra (mortgage originator), John (home sales agent), and Isabel (loan underwriter) are awesome employees and pivotal people during my home buying experience. This is my first time purchasing a home, new construction and I’m glad I purchased with KB Home.. My only complaint at this time has been the lack of understanding and empathy by the Warranty person in my area. I officially moved into my home about 3 weeks ago. Primarily, I work from home so, I need internet. I contacted Comcast to install cable and internet prior to moving in. A Comcast Technician came by and said the conduit is jammed and a cable line needs to be dropped. I thought the work was completed after a ticket was submitted; however, another technician came out and said the same thing. At this point, I’ve had 0 service for 2 weeks and I’m completing work duties using the mobile hotspot feature on my work phone. Of course, that’s extremely frustrating and upsetting. Anyways, I had been calling Comcast several times, inquiring about the status. Subsequently, I reached out to the Warranty guy and asked him about the issue and wondered who is responsible for what’s transpiring here? Because I don’t have service. He said Comcast and the conduit isn’t jammed. He can’t send any of his guys there because other homeowners had the same issue in my neighborhood but whenever he sent his guys, they never identified an issue. He told me the technicians need different tools. So, I asked him I’m supposed to continue going back and forth with Comcast just to get some service and resolve this issue I’m having? He said yes, it’s not their problem and he’s sorry. At that point, I was furious and told him directly that this is ridiculous, no one cares, and thanks! No response from him. Where was the empathy or compassion? Imagine still having no service for 3-4 weeks now and you’re a federal government employee, working on your employer’s work phone mobile hot spot. Who wouldn’t be upset? And to even assume without verifying is absurd. Basing prior experiences to what I’m experiencing is very foolish. Although Comcast is set to install next week, the Warranty guy has left a bad taste in my mouth. Yes, I submitted my initial review with phenomenal ratings but I’m extremely disappointed in the lack of care and compassion from the warranty person. ... More

The buying process was amazing, issues that have come up seem to be fixed quickly. Waiting for more thing to be repaired

KB Home keeps us updated during construction and getting in touch after signing off.

Great buying experience from start to finish

Its been and easy and smooth process. Scott and his team have been very professional in attending to requests and issues after moving in.

Strive to provide first-class service that exceeds expectations

This was my first new build home purchase. Very easy and the staff were so nice. It made my experience feel safe and quick. Nothing bad to say

Everyone from the sales offices to Kyle have been great. They have helped with any questions and needs throughout the process. Even when after closing Kyle has been a text away.

The staff was excellent in all aspects of providing customer service. They responded quickly to answer questions and resolve minor issues. They promptly answered phone, emails and text messages.

Overall good buying experience