KB Home Reviews in Sacramento, CA

Some materials are not good and finishings we’re not done well in some places.

The best part was that Valerie kept us informed with weekly updates

Trust KB Home, transparent and they have good customer service.

Valerie in the sales office is wonderful. She is always helpful, researched if there was a question and was so responsive.

While buying a home is stressful KBHS has been very receptive with minor repairs. Good folks and beautiful home.

Since we moved in we had issues that needed attention but it is such a reassuring experience to know that Customer Service was always there quick to respond to our concerns then always does a follow up. Customer Service has gone above and beyond our expectations!

Walk in inspection and warranty representative were great.

I found a lot of mixed reviews on KB Homes and was initially very skeptical. Now being in our home for 2.5 months, it was the best choice for us at the time. All of the KB Homes employees we worked with and continue to work with are wonderful. Many things happened during our journey that were out of their control, mainly worker shortage and supply chain issue due to the pandemic. We understand all of this so choose to judge based on the quality of care and information we got from the KB team. The strengths of the team we worked with are communication, friendliness, informative, and patient. KB Homes isn’t going to build you a custom home with every single little detail you could ever want. The contractors they use are probably local and could be hit or miss. We accepted this and we’re luckily able to be close enough to our new build that we went to see it multiple times per week, taking hundred of photos. During the building process, we found several items that needed to be corrected and KB worked with the contractors right away to fix them. There will be bumps in the road as with any project of this magnitude. Overall, we have a brand new home for a great price considering the area we live in. We are pleased with the experience and general quality of the home. ... More

Don't be silent and not involved in the process. KB will give you all of the opportunities to get what you want. But you have to use your voice and ask questions.

Staff were very helpful in navigating buying process

Great overall value but average workmanship.

Overall good. But workmanship is a bit lacking. AC was installed incorrectly and stopped working less than 1 month of moving. We did not have AC during a weekend in the middle of the summer average of over 100. At first tried to contact the assigned rep for issues but did not received a response within 24 hours, after looking on the KB website, we finally got a hold of 24-hour warranty office to fix the issue. Also, some of the windows are not properly installed i.e. will not completely close. Carpets not properly installed, sticking tacks everywhere. They touched up some of it during final inspection but there are still tacks sticking out when walking on the carpet. Closets rail doors have some markings of screws holes. Closet shelves are not properly sanded and rough on some edges along with closet hanging rails. Overall materials are great but workmanship definitely needs work and maybe more thorough inspection. ... More

KB at this location had a great team that has responded quickly all along to any issue that came up. We have been very happy with our purchase.

How did you feel about the entire process, from initial purchase to final move-in? Answer;Feel very comfortable with the KB home team and they are great and very responsive when there a question that would like to know. How would you describe the quality and value of your new home? Answer:The quality of work is excellent How was your experience with the builder’s team? Did they do what they promised? Did they respond to you in a timely fashion? Answer:The builder team to sales are awesome ,has the professionalism , explained every steps process.

Overall a good homebuying experience. Very modern design and good quality materials. I did have some issues with the customer service rep for some minor warranty claims though.

We liked the big backyard.

The process is very easy and the people are very helpfull

The builder is knowledgeable and great.

The price of the house is really good KBhome giving

Construction workflow should be described in more details

It was a lovely experience and so glad to have chosen KB as the builder of our first home. From Joshua W, our salesperson, Amanda L from design team, KBHS home loan to Guy, Martin and the customer service team, everyone was so professional, making all our concerns were met on time and efficiently.

Overall smooth process and everything was clearly explained.

KB Home’s customer service have always promptly responded to any issues or questions.

I only been on the house a few weeks and so far a few minor details like scratches and paint touches that have appear but their response team have been awesome anything I'd have came across I let Devin know and he will responds and fix the issues right away.

Team members are friendly and always updated me regarding the progress of the property. They Handed the property on time .