KB Home Reviews in Sacramento, CA

Valerie and Norm were very helpful

Buying a home with KB was very quick and pleasant!

After one year, KB finally handed over the house to me! The house is large and the backyard is moderate in size. The overall price of the house is 5% lower than the contract signed a year ago, reducing my financial burden. The new house is equipped with solar energy, which is very environmentally friendly, with various household equipment, and the overall price of the house is relatively high. The minus point is that the quality of the doors and windows is average, and a few switches are broken, which have been reported to KB and are waiting for repairs!

The sales staff was great, but the KH financing could use a tune up. The home is in good shape overall but it definitely shows the rush to complete in the loss of quality in craftsmanship. The issue is obvious, built fast and too many for proper oversight on the work done. But no major issues, so that's a big plus. Response to warranty repairs is also good.

Overall great experience and the staff are really nice and helpful.

From the sales team to the finance/mortgage team, everyone was very responsive to even the most repetitive questions. It was a very uncertain market in 2022 but I can honestly say I felt like everyone was working for and with us, not against us. First time home buyer and the process was made easy. The level of service was very high up to the close and extends beyond as issue have come up, the KB team has time and time again made it right. Not a perfect experience but one I would recommend to others.

Overall experience was very great.

Apart from the date delay, It has been a good experience for us all the staff has been good and helpful .I love our kbhomes!

Home is delivered in time and Sales team co-ordinated very well through out the process. Kudos to the team. Move in was smooth and the same quality of service continue through customer service team. Thank you for the team for prompt responses and timely fixing things.

So happy to have moved in! Martin has been so helpful and we are grateful for all the coordinating he’s done to help us fix our house to be in tip top shape. Any errors or malfunctions we find, he is there to help us find a solution! Thank you!

KB has excellent customer service

Responded to problems. Updated on events

Customer Service Rob and Contraction Manager Kevin are really nice people and giving me a great support. KB Loan sold my loan to US Bank, and US Bank is terrible in Customer Service. I had a terrible with US Bank this morning 7/13.

Our interactions with the sales office and construction superintendent has been great/off the charts. However, the quality of construction has left something to be desired.

We are happy with the home and love the community

Everything was great until I found a crack down the middle of my front por ch. I was concerned about the comet made after that that I should just wait cuz I'll get cracks all over the place as the house settles. Before that everything have been wonderful. now I'm concerned about the cracks in the drywall and everything else that's going to happen.

Excellent customer service however, noticed that workmanship and quality of materials are not really good.

Nothing to say. Please review the home througly during orientation walk.

Can recommend to others

Great experience working with KB!

Pleads for ratings of 10 for perfection is predominant but be careful AFTER their surveys. Verbal promises are forgotten and you end up looking dumb for making requests based on non written commitments. A definite shift of attitude begins. I'm hoping I'm wrong. And your follow up appts are always during your working hours-which means lost wages each time you have issues. Make sure to test flush toilets for longtime running water.

Not the best quality materials overall. A few dings and marks already after only 1 month.

Stay in contact with your the manager at all stages of the building.

Very Good

Homes are very Pretty. They tell you that their homes are special and all the different things they do that others don't (supposedly). They told us the sub-flooring is laid down a special way so that you never get creaky floors, but we have only been in our house for a month and already the floors knock and creak. Also if you have children, do not let them in your backyard until you have a chance to get it fixed up looking how you want it. Their construction crews leave nails everywhere and the yard dirt is filled with them. The home warranty program is a nice touch since they know they cut some corners during building and the customer will have some complaints/issues after moving in. Overall the houses are very nice looking. I would recommend that anyone purchasing keep an eye on your home every few days as it is being built. We found numerous incorrect things done in our house along the way that we had paid extra for and had to make them aware of it so that they were corrected before walls had to be ripped out to fix them. It's your house and you know how you want it. Make them aware of issues along the way during the building process and don't let them blow you off. You are paying a lot of money for your home, make sure it is done to your standards not theirs. ... More