KB Home Reviews in Sacramento, CA

Make sure Everything is fixed before signing your contract otherwise. They don’t care anymore. They are rude and not listening if you have a problem.

All great

Whenever we had any issues it was addressed quickly. Due to our personal situation all of the staff were very kind and patience with alot of understanding.

Nothing but 5 stars

Stay in contact with your the manager at all stages of the building.

This took about 8 months to build but it was well worth the wait time. We picked out a beautiful 1718 sq ft home located in a prime location of Elk Grove. It is probably the only home community in Elk Grove that is within walking distance to the light rail station. This home community is also conveniently next to highway 99 exit as well, without hearing the traffic. Tips for new home buyers, please make sure to select all your home upgrades and do a walk around home inspection after the home is completed. There were a few minor items that needed attention on my new home which was two cabinet panels replacement, top kitchen stove cover replacement, and the guest bathroom temperature adjustment knob. Upon discovering these items needing replacement I contacted Rob Reinold and he quickly addressed it and advised me he will have these items taken care of as soon as possible. His customer service and professionalism was on point and he always took the time to go over the entire home, give tips on standard housekeeping, and assured that things will get handle timely. John also was very determined to deliver to quality home on the timeframe that was promise and he delivered. Upon my walk through with John, he addressed all of the minor details of the home that needed attention as well. John took care of it the following week without any hassle. If there was a way to give more stars on this survey, I would give KB Home +5 more stars because they everyone that works there regardless of being in the office or construction field, they go the extra mile to make sure all of my request and add ons are done with great craftmanship and the little details are attended to. I will also be completing the main survey as well before the end of this month. KB Homes are more than excellent, they’re above and beyond and always aim for 110% in the work performed. ... More

The service and step by step of the home building experience was very enjoyable due to the professional behavior of the staff!

all over good

Customer Service was outstanding. Bryon truly cares about what the buyer wants. The process was very smooth and if there were any delays etc. he would let you know right away. The Design Studio was excellent in making sure what personal touches you wanted to add but keeping you within your budget. Rocky, Rob and their whole team go above and beyond to ensure the homeowner are satisfied.

The staffs are friendly and professional. They will listen and answer my inquiries. They are very helpful on selecting items on upgrading my house.

I did not like the tree in front of my house so I asked if they can change it for me and they automatically did it. They also checked the air conditioning when I thought there was something wrong with it.

Very Good

Straightforward process from sales to construction to getting the final keys!

Great builders, great price point, excellent design and their customer service is unmatched.

Homes are very Pretty. They tell you that their homes are special and all the different things they do that others don't (supposedly). They told us the sub-flooring is laid down a special way so that you never get creaky floors, but we have only been in our house for a month and already the floors knock and creak. Also if you have children, do not let them in your backyard until you have a chance to get it fixed up looking how you want it. Their construction crews leave nails everywhere and the yard dirt is filled with them. The home warranty program is a nice touch since they know they cut some corners during building and the customer will have some complaints/issues after moving in. Overall the houses are very nice looking. I would recommend that anyone purchasing keep an eye on your home every few days as it is being built. We found numerous incorrect things done in our house along the way that we had paid extra for and had to make them aware of it so that they were corrected before walls had to be ripped out to fix them. It's your house and you know how you want it. Make them aware of issues along the way during the building process and don't let them blow you off. You are paying a lot of money for your home, make sure it is done to your standards not theirs. ... More

The sales staff was knowledgeable, prompt follow up, listened to my "want list" , explained the process and easy to get a hold of. KB upgrades were fairly priced, good selection. The home buying process is organized and they keep you well informed on a routine basis. Lending was able to work with me on options to finalize my purchase. Everyone from start to finish was accommodating to my busy schedule.

Very reasonably priced for new builds. Low maintenance, solar included

I had a excellent sales rep that kept me informed all the time. The service reps and super did an exceptional job while purchasing my house. I would recommend KB Homes to anybody interesting in buying a new home.

No need to spend much time for looking around houses, better go to KB homes and you will find what you need.

Nice home, very comfortable, sales and construction crews friendly and helpful. Underwriters asked for information which in our estimation should have been easily obtained by them, but insisted we supply to them.

Great workmanship

We moved into our new home about 2 months ago. The overall experience with KB has been pleasant. Their staff has been amazing getting all the little odds and ends fixed and wrapped up. With that being said I feel there was a handful of things that were missed that could have been corrected before we moved in. Little odds and ends of holes being left in walls where a railing was moved, a few cracked roof tiles, bathroom fan not even being wired up, and issues with windows not closing and opening right. I also feel as if some of the sub contractors cut some corners to save some money, for example no weed barrier under landscaping. It's hard having to deal with the constant scheduling to have sub contractors out fixing small things that could have been caught before it got to us, but the customer service reps go so far above and beyond to make sure every little detail is corrected in a timely manor. If something comes up they are only a phone call away and get the ball rolling as soon as they hang up the phone. They have never once made me feel like my requests were absurd or unreasonable. ... More

I had great experience with everyone that dealt with. KB Homes has really great people working for them.

Rob from Customer service is very responsive to all our needs

KB homes, stepped up at a time when many of us who are recent buyers, had lost their homes in Paradise Ca. Thank you.