KB Home Reviews in Sacramento, CA

Very cooperative staff in all departments

quality, trustworthy, friendly, responsible and greatest team

I loved my whole 10 months experience while my home was being built. KB staff made me feel excited about the whole process, with weekly updates. Financing was always in touch with me and patient with my questions. The home walk throughs we’re informative and experienced and answered everyone of my questions.

I've been very happy with my new home purchase. KB staff have all been very friendly and helpful. The few items that needed a touch up or repair, have all been taken care of quickly. When I have questions or am unsure about something, it's been quick and easy to get a response.

Buying from KB Homes has to be the best decision I’ve made this year. From the first walkthrough to the closing date, everything went smooth. Everyone who helped us were as helpful as they can be and answered all questions that I had. I’m glad my wife and I made the choice to go with Kb homes. I wouldn’t have trade it for any other home.

The sales staff was wonderful very helpful, and courteous enjoyed the process. Thank you KB homes

Home quality is good and KB Home is utilized every foot to make the house very spacious ,comfortable and useful, overall I like my home .

My experience in buying KB Homes new construction is very pleasant. KB Homes sales and customer service department staff are outstanding.

Valerie in the sales office is wonderful. She is always helpful, researched if there was a question and was so responsive.

While buying a home is stressful KBHS has been very receptive with minor repairs. Good folks and beautiful home.

Delayed delivery due to negligence and no proper communication; had to struggle for a month

Everyone who took part in our home buying experience was great!

true professionals thank you very much, I recommend to everyone

Rob is very awesome, he responds in a timely manner! Wally is helpful and explains a lot of the process as well. Nick is super friendly

After nightmare stories of new builds from my friends, I was very nervous... but KB homes finished our home EARLY and has responded to all of the minor home repairs or any questions we have quickly and professionally. We don't have to fight or beg to get things done- once they showed up within 30 minutes of me texting!

great excellent home buying experience with KB home.

Overall experience was very great.

I was very disappointed with the build quality and with Brian the superintendent who was unprofessional and intentionally delayed and messed up the build, I am very surprised that the Sales team (Tim) who knew of the price reduction forced me to sign the contract for the unfinished, very poor quality deliverable 2 days before the price reduction.

Very poor customer service, no flexibility. Would no refer anyone to KB homes, they cut corners everywhere they can.

Apart from the date delay, It has been a good experience for us all the staff has been good and helpful .I love our kbhomes!

Really need to make homeowner more involved in process

We were able to watch the progress of our home being built from dirt to to move in! We felt welcome to visit on Sundays (so as not to get in the way of the workers). We were emailed progress reports with pictures and updates about the next work to be done. We have been in our home now for two and a half months and have had minimal issues. But, when we have come across any problem, it was corrected very quickly. Highly recommended!

I had some follow up items after the initial hand over which is typical with a new home build. Doug, the construction supervisor and Martin Coday have been superb. They have been very receptive and have taken care of all of the outstanding items. I really appreciate them going above and beyond.

KB homes sales staff and customer service were very helpful in getting the home we wanted.

Overall, my home buying experience was good (said with mixed feelings). I think having been in my house for a bit, I was able to think about things, the process, what I was happy and unhappy with, etc. As of this writing, interest rates are almost 6% and I was able to get a pre-spec'd home before rates got out of control. I think I left this experience feeling, only okay. Here is why: Sales was great. KBHS (in-house lender) was great. But buying such an expensive home, I was thinking I would be able to modify somethings to give it a more personalized touch. Nope - things were really set in stone. I was given some closing costs credits (so long as I went with KBHS) and there was a lot discount. I jokingly asked for more as rates were on the rise and I couldn't lock for 30 or 60 days out but I was made to feel ungrateful that I got what I got cause no one else got extra incentive (it was only $5k more). The crazy thing is anyone buying a home now as of late June - you hear people getting $15-40K or builders buying down rates for buyers since no one is buying homes now. I actually had to use my credits to buy down the rate. So while people are getting bought down rates ( by Lennar, TriPoint, Seeno, etc - I don't know what or IF KB is offering anything since they don't advertise it). Albeit, while I should in theory have a lower rate than what is offered now, I think its a minimal difference and buyers today can get a home spec'd to their liking. So I question if I should of waited? cause I don't LOVE my home as you should. I like it, I am appreciative to own a home. But I'm having to spend MORE money now to fix things I don't like about it doesn't feel right. Quality of workmanship, Value for price paid: having bought a pre-spec'd home, I was essentially paying for what someone at the design center chose, and I so wish I could redo what they did because the style is just not modern at all (Think Grandma's house). Quality? I've had a few contractors come by for bids to fix things and builders like KB contract a lot of these jobs so people come in, do a job, next home. Guest bath - was called out that they should of caulked the shower. A exterior house painter said my down drain pipe was twisted and took me to similar homes saying theirs was fine. My AC unit is crooked and missing brackets for the cable. The list goes on but it doesn't make me feel great knowing my house wasn't to par. Responsiveness to issues. So far, its been good. Whenever I catch something, the warranty guy will get something on the books for something to be fixed. So now I just feel bad to call them up to fix things the contractors have called out. But they have been great to deal with. Basically, value for price paid...I feel like my home should of been less. Also, random side discovery, I always assumed all homes had 8 feet ceilings on 2nd floors (my parents home of the 80's did)...BUT with colleagues buying now, Lennar, Senno, TriPoint-Point, etc offer 9' ceilings both up and downstairs (And lets be honest, some offer smart door bells, Wifi mesh systems, Better more modern looking cabinets in colors) for around the same price of what I paid. I wish I had taken more time to look to be honest. The Value isn't there as I reflect. I know its trivial to some but 9' ceilings feel more grand (I am also a tall individual). Overall, I feel very mixed about this home buying experience. Should I have waited? Builders are giving you more NOW with higher rates BUT are also offering lower rate incentives they must be paying for. Honestly, do your due diligence and really look for a home you love. Buying a home, it's an emotional experience. It's an expensive one. Make sure you LOVE your home. Emotions and rising rates got the best of me. Was service great with KB? Yea. no one has a crystal ball on how rates would be or what builders would be scrambling to do now to keep buyers from pulling out of contract. Read reviews, watch review videos. Be a smart shopper. ... More