KB Home Reviews in San Diego, CA

BIll has gone above and beyond to ensure me getting my current lot. He's always kind and patient with all my questions and continues to help even after the sales with multiple issues, getting them directed to the right person. Manny has also make the post-sale home service so easy. He is very responsive and really make sure I am taking care of. The closing date was delayed, Water heater issue is currently being resolved. other then that I am very happy with my experience.

Overall definitely deserves 5 stars. Very good quality, trust worthy, and the team responds to issues promptly. Highly recommend!!

KB has been very attentive from day one! Special mention to Regina, who is amazing, always there for us when needed! The customer service is also on point when I needed it extra things done on my house. Thank you.

Closing was delayed due to a water pressure issue that should have been foreseeable. We have over $1 million in escrow for more than a week that could have been earning 5.4% interest.

Tony and Neal went out of their way to assist us on several occasions. KB is lucky to have them in bossed.

Quality control is a problem

Shannon went above and beyond to make sure everything worked out smoothly. She was very customer centric and appreciated working with her. I can’t thank her enough.

The purchasing process was easy and without any issues. The problem was seeing the poor quality of workmanship and materials used. There is definitely room for improvement when it comes to responding to issues that you run into once you move in.

My home buying experience with KB was terrible—the worst experience I've had. I felt mistreated so many times. They took almost two years to build my house. Communication was non-existent, and when I reached out to talk to them, they acted like I was bothering them. I was unfairly treated regarding the interest rate, closing costs, and even the location of my home. If I had the funds, I would have considered legal action against KB Home. I wouldn't wish what I went through with KB Home on my worst enemy.

We found KB Cadence when it was a dirt lot. We were urged to put down our earnest deposit and sell our current home to secure a spot for the new home that would be complete in 6 months. Great! However, the 6 months turned into 1 year and 6 months. In that time I had to move three times because no one could provide an accurate completion date. So much so that we stopped getting an idea of when the house would be done altogether. Agonizing and displacing. It would have been nice to have clear, consistent and (at the very least) transparent communication/expectation setting with accurate lead times way before they started taking deposits (my neighbors all share the same sentiments). Once the home was done it was such a relief. However, I wouldn’t buy in this manner again. Sue and Rory were very kind and friendly through the whole process and understand they were put in a difficult spot. Overall the home and location are beautiful and we believe our home was built with quality materials. The neighborhood is wonderful and it feels like home. However, some of the design is poor - like having your neighbors A/C unit in your backyard and a landscape drain that doesn’t drain, rather it floods instead. ... More

Great Experience - especially Jason the construction manager.

Costumer service is on point !!!

Good job very nice

Our overall experience buying our new home from kb was a great experience...

Overall the process has been pretty good. The team delivered on a specific date that facilitated an out of state move which was critical. Even though Liberty and Cadence are both KB home developments, there appears to be an unofficial class system with Cadence appearing to have more benefits. The response to the final punch list appears to be a little delayed relative to earlier interactions with the team. May be due to availability of contractors and not related to KB management of the process.

Buying prosess is smooth

We enjoyed our experience buying a KB home. It was the first home we bought, so we appreciated the ease and customizability of buying a new KB home.

We had the best experience with our KB homes sales agent Erin and superintendent Allen and his assistant Flor. Excellent customer service and response time. House Quality is excellent,

Purchasing with KB Homes and using Regina was not only an awesome experience, it as transparent, easy, and very professional! Regina made all the difference in the world to us. I would recommend her services to all friends and family

Great service, follow up, and professionalism from everyone. Will recommend to friends and family.

Bill, Dave, Jennifer, Jason and Jalen made this home buying experience very smooth. Whole team was very helpful, they listen to all my concerns and request and made everything possible.

There are a ton of things with a new home. There were a few minor issues with our new home from KB, the professional people from KB such as Erin, Allen, and Flor demonstrated their expertise and dedication to resolving any concerns.

The customer service after the purchase of the home and moving in, has been wonderful. Alan, Flor and Troy have been great to work with.!!!

The home buying experience is stressful time but they stayed on schedule the entire time and I closed earlier than expected. There was little choice of selection of finishes unless you wanted to upgrade….for the price they should have offered more options included in price. Just moved in so my issues are being taken care of slowly. Everyone has been courteous and helpful.

Our KB experience was overall very good. The team guided us through the process and was (and still is) very responsive to our questions and concerns. I would buy another KB home in the future. They made it as easy as it can be all things considered.