What Homeowners Have to Say About KB Home in San Jose

Read the 60 homeowner reviews of KB Home's new homes in the San Jose area. San Jose homeowners rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the San Jose area

star-rating

60 Reviews - 4 Communities

5 ★(42)

4 ★(7)

3 ★(6)

2 ★(4)

1 ★(1)

Quality 4.5

Trustworthiness 4.6

Value 4.5

Responsiveness 4.5

star-rating It was very pleasant experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Min K.
  • San Jose, CA
  • November 12, 2020

We purchased our first house from KB home. The sales person and all other KB staff were really helpful and responsive. During the process when we have questions or need documents, KB staff got back to us very quickly, provided all the information we need promptly. Quality assurance staff went over details of all the features, and helped fixing issues after closing. I recommend buying home from KB. ... More

star-rating Clear and Transparent process

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • November 07, 2020

We have been on the market for years looking for a home. As first-time buyers, we were a little afraid regarding the home buying process, but KB made it very smooth, transparent and quite pleasant. We love our new home and our new neighborhood. Thank you KB! ... More

star-rating KB Home - Good experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Harish G.
  • San Jose, CA
  • November 04, 2020

Good experience. Very helpful crew

star-rating KB Home - Don, our customer rep for resolving issues after we moved in,

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • September 01, 2020

Don, our customer rep for resolving issues after we moved in, has been great in helping us fix issues that we find.

star-rating Fantastic all around

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • August 26, 2020

Could not be happier with our KB home. Great support team, good quality and value home. Only wish we could afford another one!

star-rating Extremely satisfied!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • August 26, 2020

KB team was fantastic every step of our home purchase. Good quality home!

star-rating home quality

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Shan J.
  • San Jose, CA
  • July 14, 2020

Glad to get the new home with the good quality

star-rating Smooth home buying experience, a first time home buyer!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kejul P.
  • Milpitas, CA
  • May 12, 2020

Smooth home buying experience, a first time home buyer! The sales team was very responsive and the KBHome loan agents guided us and communicated properly to get the loan closed fast.

star-rating Refreshing experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kofi A.
  • San Jose, CA
  • May 06, 2020

My wife and I purchased our first home from KB homes. We were very happy with the professionalism of the team, the quality of the construction materials and finishing. The sales and service staff went above and beyond to ensure we closed escrow on time and all our questions addressed. ... More

star-rating Love our new home!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Christopher J.
  • San Jose, CA
  • April 25, 2020

I would first like to thank Duc who was our sales agent who introduced us to our beautiful home and view. We had no idea what to expect when we first visited KB homes in Communication Hill, but when he walked us through the model homes we immediately fell in love. We were fortunate enough to get a place with a view and have everything completed before the SIP. Mike our Service Manager has also been great. Even though we have not completed our 30 day touchups due to the pandemic he has responsibly followed up with me to ensure that everything that we want done will be delivered as soon as they are able to go back to work. Appreciate you KB Homes for your great customer service. ... More

star-rating So happy!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Emad A.
  • San Jose, CA
  • April 24, 2020

Everyone was very helpful every step of the way! They made us feel comfortable and confident to buy our first ever home. We also loved our housewarming gift basket! :)

star-rating Excellent job

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sunny L.
  • San Jose, CA
  • April 22, 2020

Overall , house is great . But may due to covid-19 , there are some fixes and cleaning not done before move in Hope team can help when they back to work

star-rating Home Sweet Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • April 14, 2020

Love my new home. Location with awesome view. Architectures of the house is very modern and attractive.

star-rating Outstanding Full Service!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • April 14, 2020

The entire kb home team are fantastic to work with. It's special to have everyone from sales, construction, to Customer Service giving the service that truly makes you feel special. The Communications Hill community is beautiful and is the best new home place to buy in the bay area for value. I am very happy with my new home. ... More

star-rating KB Home - I am very happy with this buying experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Shrjie T.
  • San Jose, CA
  • April 14, 2020

I am very happy with this buying experience.

star-rating KB Home - Mr.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Weimin L.
  • Milpitas, CA
  • April 08, 2020

Mr. Gary

star-rating Fantastic experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • March 31, 2020

The whole team is great

star-rating Nice home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • March 17, 2020

I am happy with how my home turned out although there was much delay with construction.

star-rating Good house perfect service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Milpitas, CA
  • March 17, 2020

We’re happy to move in the gorgeous house and very appreciated to the perfect customer service.

star-rating An amazing homebuying experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michael V.
  • San Jose, CA
  • February 11, 2020

This is the third new construction home we've built, and the second national builder with whom we've worked, and we can say without hesitation that this was the best experience we've ever had! Kudos to the whole team at KB for their professionalism, honesty and genuine support and friendship. We would gladly build with KB Homes again. ... More

star-rating Over all buying experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Divya A.
  • Milpitas, CA
  • January 14, 2020

This is a great community and am very happy to have purchased a home with KB homes builder.

star-rating KB Home - KB team made the whole home buying experience simple and easy.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • San Jose, CA
  • January 14, 2020

KB team made the whole home buying experience simple and easy.

star-rating KB Home - Communication Hill

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Vanessa R.
  • San Jose, CA
  • January 12, 2020

Constant check-ins with very prompt responsiveness to issues!

star-rating Awesome responsiveness to issues

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sambasiva C.
  • Milpitas, CA
  • January 09, 2020

First time buying the house. All went smooth because of KB Staff, they are amazing. KB offered the best value.

star-rating Great experience with KB

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Miao B.
  • Milpitas, CA
  • October 31, 2019

Trustable seller and great customer service experience.