KB Home Reviews in Santa Cruz, CA

The experience I had with every ***** staff member was amazing. Everyone was friendly and even after closing they all still keep in touch.

Whole process was very easy, quick and really stress free it does take some time as everything does but Rene made it very easy for us and was very helpful, Don upon moving in was very helpful as well and knowledgeable during our final walk through Highly recommend

We've had minor issues that came up with paint, door knobs, cabinets, closets, windows, cracks in stucco and outside fence. So far everyone associate with KB Homes has been great in responding and fixing the issues we've encountered. Joe, Don Carlo, Armando and the rest of the staff(sorry forgot names) have been great. They all respond right away. Thank you.

Moving from Hollister to San Jose, we were searching for a place that truly felt like home something meant just for our family. We toured several houses, but the moment we stepped into this one, we just knew. It wasn’t just a house it was the place where our family would grow, make memories, and build our forever home. We are incredibly thankful to KB Homes for not only helping us find the perfect space, but for the genuine care and connection they built with us along the way. The experience meant so much more than just buying a home it felt personal. We are truly grateful, and we thank you from the bottom of our hearts. ... More

I am absolutely delighted to have purchased a home I truly love—one that perfectly fulfills every one of my desires—from KB Builder. I would like to extend a special commendation to their exceptional team; these highly experienced real estate professionals provided invaluable assistance in addressing all my inquiries regarding legal documentation and financing. Thank you so much for Al your help

The home buying experience was everything that I imagined and more! The KB team was EXCEPTIONAL!! They made sure the whole process was smooth, clear and punctual.

It was a great experience working with Sofia in buying our first home we felt very confident about our decision and we love our new home. Luis has also been of so much help with the process after the purchase process and information about our home. I appreciate all their help.

We are super happy with our new home and the entire pre and post sales support we get. This is our second KB brand new home and we hope to own more in the future.

I HAD A WONDERFUL EXPERIENCE. VERY WELL CRAFTED AND THE UPGRADES CHOSEN ARE MY FAVORITE.

I have had a great overall experience with KB and the entire team. From the pre-sale purchase, steps in between, and moving in.

Sale process was very smooth. I especially like the Energy Star rating and efficiency features of the house. I had a few minor issues but they were very responsive to getting things fixed.

I am a FHB and was shown great attention when trying to find what home could work for me. The Sales reps had great knowledge of each home giving me every ounce of information I needed to make my decision.

My experience with the KB Hollister team was a great experience. From the agent, construction manager, finance, to customer service - they have guided us through this process and made it smooth. I’d recommend to my friends to work this outstanding team if they move to Hollister.

I am really enjoyed working with my loan advisor and sales representative. They were both quick to answer all of my questions and really made sure this process was smooth for me.

First-time homebuyer...this was our family big step, and I’m grateful that our experience was as smooth as it was. From the beginning, I felt supported and informed, which made the process much less overwhelming than I expected.

From Start to Finish, Meeting Michele, Cris, Indy, Renee, Tim, Cynthia, Julia, Joe, Luis and Bulmaro, ( What A Team ) !!! My Experience with them was second to none!! From choosing the Lot, Home, Upgrades, Loan, Insurance, Customer Service, Security,( Mr. Chris ).......The Construction Workers, Everything was Perfect!!! The Only Person I didn't meet was the One Responsible for putting this Unbelievable Team Together, Their Best Feature may or may not be selling New Homes, But I know for a fact they are The Best at Building this Great KB Home Super Team !!!!! Thank You Everyone for Building my New KB Home !!! ... More

The KB Home team is great, and they provide a lot more updates than I expected. However, the finish work on the construction was decent to good, but many things were missed that we had to bring up to avoid delays. The customization options are amazing, but I would like to see more sample photos of homes that picked many of the options to choose from as examples. They do not offer good photo examples currently. We had a bad experience with our mortgage originator, who provided conflicting information about closing costs which caused a one week delay during closing. The last thing I’ll say is that the backyards need to be smoothed out and actually checked for nails, screws and other supplies left behind by the construction crews because our backyard was LITTERED with this stuff, which could have injured one of our dogs during the first couple of weeks we were there. But, KB was very responsive when asked to fix these issues since they are still building homes in the area and they deserve come credit for that. ... More

Every team was very friendly and loved the overall experience

I would love to work with kb homes in the future I would t work with anyone else

I was helped every step of the way by the sales counselor and mortgage originator. The superintendent and construction staff were also very helpful. I would highly recommend KB Homes when buying a new home.

The agents and the rest of the team are great and helpful.

I was apprehensive when it came to selecting a new build because I’ve had family members who have purchased homes from builders and it was a nightmare for them either from the loan perspective, or the build, or the aftercare. However, the home we saw checked all of our boxes so we went for it. Starting with Renee at the sales office: absolutely phenomenal experience when it came to getting information prior to putting the deposit down and then actually securing the home. Throughout the process, Renee continued to be an exceptional source as this was our first home buying experience. Even after her duties were complete, Renee went above and beyond to help. Next, Blanca with the lending department: the handoff process from Renee to Blanca was seamless. Blanca worked to answer all of our questions and told us exactly what to expect. My credit had a few dings on it that I raised with her, and we partnered to address them. The horror stories that you hear of the lender being unresponsive or demanding paperwork that had already been submitted seem to be just that- stories. Blanca made everything easy and we knew exactly what was going on throughout the process. It seemed too easy if anything. Last but definitely not least, is Luis with what I’d call the aftercare team: after we moved in, there were a few things we had questions about (mostly cosmetic) that we found during the pre-closing walkthrough with Luis. Not only did Luis fix a majority of the things noticed prior to move in, but helped coordinate the items that couldn’t be remediated until after we moved in. Luis has been responsive and extremely accommodating to our needs even after we’ve moved in, and continues to be a fantastic source for questions that come up regarding the house. All in all, and absolutely amazing experience working with the KB team as a whole throughout the entire process. ... More

Although there were several "teething" problems, each was addressed by Luis. Initially our garage door track alignment was off, resulting in alarming noise during opening and closure. That has been fixed. There were problems with the heating system not heating. That has been fixed. The front door needs adjustment to stop a loud noise each time the door is opened or closed. That has not yet been fixed. A smoke alarm went off without cause. That has been fixed.

From start to finish the KB team was so helpful and kind. They attended to my needs and made it feel easy and seamless. They all had great communication and I felt very well taken care of!

We were in the area, just to look, as first time buyers, we were not thinking we would buy, the sales, financing and construction team figured out all road blocks and before we know it, we bought the house of our dreams. We would recommend and buy again!