KB Home Reviews in Santa Cruz, CA

Renee was helpful and informative throughout the buying process making the purchase easy. Renee said they had a great team and it has proven to be true. Luis went through the home with us and made us feel comfortable. And ever since we have been in the home Luis has been super responsive to any requests going beyond what we would have imagined. Thank you to the whole team. Great job.

We recently purchased a brand new KB Home in Hollister, and the experience was so easy. Buying a home is a big financial and sort of scary decision and the staff at KB Homes was amazing. They helped us figure out what we could afford and helped us figure out financing. It was very nice to have the experts hold our hands through the process. Additionally, the construction staff is simply amazing! The walk throughs were fun and informative, and the two times we needed small repairs, they were scheduled and done the same day. The gentleman that came for repairs also noticed a small ding in the wall from our movers and fixed it even though it was not KB's fault that it happened. He also touched up the paint for us as well. I would recommend KB to all of my family and friends. ... More

At the beginning of our home buying journey, my fiancée and I were fairly certain we would land on a resale. Our realtor convinced us to walkthrough model homes and new builds for sale through KB Homes at Roberts Ranch and we absolutely fell in love. Our experience with the builders' agent, Michelle, was fantastic from the start and she felt like a part of our team throughout the process. Our customer service rep, Luis, took the time to explain features of the home and answer our questions during our (very first) final walkthrough. Wonderful experience overall and we would speak highly of the Roberts Ranch team to any prospective buyers. ... More

Absolutely love this KB neighborhood. There are walking paths and sidewalks for community members to enjoy. Homes are built green, energy efficient, quality materials and with nice floor plans. What makes this community stand out is their nice big yards, curb appeal and outstanding retaining walls. The KB team is professional, friendly and quick to help with any questions.

I am so thankful for the support in the process to buy my home. I could made possible with Michelle help and assistance all the time. She is the best agent I ever work with.

Loving the new and neighborhood is super nice and quit.

We love our home and the details that went into it. My only issue is that the builder promised to get us paint samples, and never brought them. He promised to fix out broken irrigation and that never happened, my husband ended up fixing it because it was wasting water be running 24 hr /day.

Hard to tell how this is going to hold up but the canned lights started falling out of the ceiling the second week I was here. The water in this area is absolutely horrible- I don’t see how anyone could live without a whole house filter and softener- yet the house is not plumbed for installing a system- except for the side of the house by the street- in the sun and in plain sight. I have several issues that I asked for help with and they say they will come check but nobody ever shows up. They promised that if I would give them a 10 on the survey- they would come back and paint the garage that was left unpainted- something that would have taken them 15 minutes to paint when it was empty and they were painting everything else anyway- yet they chose not to do it in order to get a perfect score. Well I answered the survey before moving in- gave a perfect score because I wanted the garage painted. I’m buying paint today and painting the garage myself- it has been a month since the survey. I’m not holding my breath that anyone will show up and do what they said. I can fix stuff and I’ll hire outside people to come fix things. I just don’t know why they make those promises. Hoping the house will hold up- luckily not much has fallen apart in the first month so maybe the construction is good- can’t really judge that completely after a month. Responsiveness to issues with the structure is not impressive. Maybe that is not part of the deal- not sure why they tell you that then. ... More

Really great energy efficiency which I’m very happy with. Not in love with the included appliances, and there are some issues with workmanship, but I am relatively certain it will get taken care of. The buying process was painless and quick.

Great experience!!! So happy to be KB HOMES homeowners!!! Thank you for making our dream come true.

We had a great experience with KB Home. Staff are amazing, friendly and very helpful making our dreams come true!

For the size of this community, we wished there was more help after the sales. It’s hard for one person to manage the responsibilities and needs of so many new home buyers in a timely manner.

Great and friendly experience! I totally recommend! They helped us find our perfect home. From Renee to Ernesto, the great team makes it an easy process to buy a beautiful house.

Vidal was great to work him!!! Very professional

Renee and Michelle were extremely helpful, patient ,caring and knowledgeable during the whole purchase and escrow process. We very much appreciated them! Also, Erny and Steve were quick to respond to any questions/concerns, on time for appointments, and overall were friendly and easy to work with.

Sales team was awesome and went above and beyond to make sure we were able to purchase our house. Customer service has been great in addressing our issues.

people are very helpful and answers all our questions

Thank you to all of the KB Home Staff. Our experience was easy and painless! The hardest part of the entire thing was having to wait for it to be completed. The home was done a little ahead of schedule and all of the staff did everything they could to make sure we received a beautiful home. We can't wait to fill it up with memories.

Few improvement suggestions: 1. The quality of concrete poured on the garage and on the backyard pod is not good. So many hair line cracks and spalling at places in the garage leaves me worried. 2. The pricing of studio selection is outdated and has to match with true market value of the upgrade and should not seem overly pricy. a. Defaults for kitchen counters is tiles which is more costly labor to put then Granite which is much cheaper now. b. Defaults of lower height Toilet bowls and many other things are only outdated and leave a less than happy experience at time. c. NO option to put microwave in the closet felt awkward. Only apartments have microwave on top of stove. d. Pricing of outside perimeter concrete, recess lightings, Steel finish kitchen sink etc was lot pricier than what outside contractors offer. e. The mud in the backyard was not levelled well and was not uniform/very lumpy/boulders. ... More

Great experience overall. Rene and Michelle are awesome.. Nancy at kb home studios was very helpfull

Had a good experience with KB from the start of my purchase and throughout the build. very informative and responsive on minor issues.

Home buying experience was quick and easy! They even offered to do touch ups after we moved in. They respond quickly whenever you have questions. Overall good experience with them!

KB Homes builder did a great job. Sun Power Solar company no follow through on there solar product.

Over all our experience was great, From start to finish, every person we dealt with was so helpful, and positive, and yes the house isn't 100% perfect, but it only takes a text or call to get the imperfections correct. Thank you KB

It was a great first time home buyer experience. Very thorough company and helped us every step of the way.