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KB Home

KB Home Reviews in Santa Cruz, CA

What Santa Cruz Homeowners Have to Say About KB Home.

Read all 82 verified reviews from homeowners that built a new home with KB Home in the Santa Cruz area. Santa Cruz homeowners have rated KB Home an average 4.9 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.9 out of 5 stars in Santa Cruz Area

82 Reviews in Santa Cruz Area

Star Rating Breakdown

5 ★ 73

4 ★ 6

3 ★ 1

2 ★ 2

1 ★ 0

Ratings by Category

Overall 4.9

Quality 4.7

Trustworthiness 4.8

Responsiveness 4.7

KB Home in Santa Cruz Area

View Homes

Customer Reviews

Excellent

  • Tomas C.
  • Verified HomeBuyer
  • January 21, 2020
  • Hollister, CA

The whole staff at KB did an excellent and amazing job throughout the buying process! They were always readily available when needed. I definitely recommend KB!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Michael R.
  • Verified HomeBuyer
  • January 16, 2020
  • Hollister, CA

Nothing great experience, everything went smoothly!!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

649 Sacramento way

  • John B.
  • Verified HomeBuyer
  • January 15, 2020
  • Hollister, CA

Stay in touch with the sales rep on a weekly basis, especially at closing time. They seemed to string us along and give us dates they were unable to achieve.

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 4

Positive Review

  • Eduardo V.
  • Verified HomeBuyer
  • January 07, 2020
  • Hollister, CA

Office- Debbie, Yvonne, and Renee, All Best, Caring, Honest Customer Service

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Frida P.
  • Verified HomeBuyer
  • January 07, 2020
  • Hollister, CA

Good service

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Staff is helpful and friendly

  • Jupiter C.
  • Verified HomeBuyer
  • December 18, 2019
  • Hollister, CA

Staff is helpful and friendly

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Ughhh

  • Anonymous
  • Verified HomeBuyer
  • December 10, 2019
  • Hollister, CA

I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.

KB Home responded:
Hello, we are sorry to hear that you had an unpleasant experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --James

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 3