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KB Home Reviews in Denver, CO

What Denver Homeowners Have to Say About KB Home.

Read all 440 verified reviews from homeowners that built a new home with KB Home in the Denver area. Denver homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.3 out of 5 stars in Denver Area

440 Reviews in Denver Area

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

KB Home in Denver Area

View Homes

Customer Reviews

Terrible experience

  • Tony F.
  • Verified HomeBuyer
  • July 14, 2021
  • Castle Rock, CO

Absolutely the worst home building experience I have ever had. Overpromised and underdelivered, untrustworthy and unresponsive staff, poor workmanship. I closed in May and still haven’t gotten to finished product.

KB Home responded:
Hi Tony, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Tyler

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

KB Home - Great team of people.

  • Roger S.
  • Verified HomeBuyer
  • July 14, 2021
  • Castle Pines, CO

Great team of people. Love our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - During construction- take care of the surrounding property for

  • Roxan R.
  • Verified HomeBuyer
  • July 13, 2021
  • AURORA, CO

During construction- take care of the surrounding property for those who have moved in during construction.

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 2

Communication

  • Edith E.
  • Verified HomeBuyer
  • July 13, 2021
  • Aurora, CO

KBhome have good team workers from the house agent, superintendent, loan officer, just name it. they will work with your time and budget.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

He did a good Job

  • Anthonia U.
  • Verified HomeBuyer
  • July 13, 2021
  • Aurora, CO

It is a smooth and straight forward process

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Terry is the best and represents your company well

  • John R.
  • Verified HomeBuyer
  • July 03, 2021
  • Parker, CO

Terry is the best and represents your company well

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lack of Oversight

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Erie, CO

We had a wonderful sales experience and were pleased to be able to visit the house through the construction progress. However, once we moved in we found that there was something wrong in every room --cracked toilet tank, carpet that needs to be removed throughout the house due to "lumps" in every room, bending shelves in the pantry, and many more. The warranty team has been exceptional, but we wish they would have done it right the first time.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 3

Gook communication.

  • Tori P.
  • Verified HomeBuyer
  • June 27, 2021
  • Erie, CO

The process from start to finish was great and I'm very happy with my new home purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall a good experience and we are happy with our new home!

  • Anonymous
  • Verified HomeBuyer
  • June 22, 2021
  • AURORA, CO

Overall a good experience and we are happy with our new home!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Best sales and building staff out there.

  • Jung K.
  • Verified HomeBuyer
  • June 15, 2021
  • Aurora, CO

They work to keep us aware week by week. Made sure everything was done and if there was a issue fully disclosed it and made it right. Best experience buying another new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Communication is horrible.

  • Michael L.
  • Verified HomeBuyer
  • June 15, 2021
  • Parker, CO

Communication is horrible. Still waiting on when out front landscaping is going to be finished. We have been in for 2 months and no word on when they will get to it. We paid to have our house interior painted and I could have painted it better myself. We were told we may be too picky that they painting was fine even though it looked horrible. We were treated by our superintendent like we were idiots and he thought he knew everything and always had an excuse as to why something was the way it was. We were told it’s not a custom house about 2” times when we asked for something to be fixed like ...

KB Home responded:
Hi, Michael, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

KB Home - Stood out amongst the rest literally from beginning to end in

  • Charles S.
  • Verified HomeBuyer
  • June 15, 2021
  • Erie, CO

Stood out amongst the rest literally from beginning to end in every category!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We loved our first home building experience.

  • Anonymous
  • Verified HomeBuyer
  • June 14, 2021
  • Parker, CO

We loved our first home building experience. A few things could use improvement but overall a pleasant experience with KB.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Great Communication and quick resolution of issues!

  • Anonymous
  • Verified HomeBuyer
  • June 12, 2021
  • Aurora, CO

Great Communication and quick resolution of issues!

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - it's been over a MONTH almost two, that our garage door opener

  • KL K.
  • Verified HomeBuyer
  • June 11, 2021
  • Erie, CO

it's been over a MONTH almost two, that our garage door opener or electricity is not working in the garage. Ridiculous. My daughter's house - the kitchen sink fell down on mount. Leaked water everywhere.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Great communication with the home building process.

  • Chad B.
  • Verified HomeBuyer
  • June 08, 2021
  • Thornton, CO

Our home building experience with KB was a great adventure. The building process was really enjoyable to watch and be apart of. My family and I love our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Staff at site.

  • Nancy D.
  • Verified HomeBuyer
  • June 06, 2021
  • Castle Pines, CO

Great communication with buyer!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - My experience with KB has been good.

  • Anonymous
  • Verified HomeBuyer
  • June 03, 2021
  • Aurora, CO

My experience with KB has been good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Professional and responsive during the process

  • Howard S.
  • Verified HomeBuyer
  • June 02, 2021
  • Castle Pines, CO

Professional and responsive during the process

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Amanda and Kevin have been extremely helpful and provided great

  • Toshendra M.
  • Verified HomeBuyer
  • June 01, 2021
  • Thornton, CO

Amanda and Kevin have been extremely helpful and provided great experience right from first meeting. Timelines were met and the team was very accommodating.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - An overall enjoyable experience.

  • Anonymous
  • Verified HomeBuyer
  • May 30, 2021
  • Parker, CO

An overall enjoyable experience. Would recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Communication throughout the build process was excellent. After closing, not so great!

  • Michael P.
  • Verified HomeBuyer
  • May 27, 2021
  • Castle Pines, CO

We are pleased with the overall experience as a whole. Some minor things right after move in, but were managed. The Warranty process needs improvement.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

The build was good minor issues that haven't completed yet and landscaping has not been done we closed on the sale of the home ! 04/01/21 .

  • Eugene D.
  • Verified HomeBuyer
  • May 25, 2021
  • Castle Rock, CO

Be sure your home is ready to your satisfaction before you close on the sale !

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

KB Home - They claim that you have a full warranty, but getting things

  • Anonymous
  • Verified HomeBuyer
  • May 25, 2021
  • Thornton, CO

They claim that you have a full warranty, but getting things taken care of is like pulling teeth. Wouldn’t go with this builder again.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

KB Home - The home is beautiful but it’s been challenging fixing the issues

  • Helena B.
  • Verified HomeBuyer
  • May 24, 2021
  • Castle Pines, CO

The home is beautiful but it’s been challenging fixing the issues from building them too fast.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2