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KB Home

(5288 reviews in all areas)

What Homeowners Have to Say About KB Home in Jacksonville-St. Augustine

Read the 245 homeowner reviews of KB Home's new homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.4 out of 5 stars
in the Jacksonville-St. Augustine area

245 Reviews - 17 Communities

5 ★(161)

4 ★(44)

3 ★(23)

2 ★(11)

1 ★(6)

Quality 4.3

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

Profetionals

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Miguel M.
  • Jacksonville, FL
  • November 25, 2021

Quality, Warranties and service by far the best.

KB Home - I was pleased with the outcome

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • John M.
  • Jacksonville, FL
  • November 17, 2021

I was pleased with the outcome

KB Home - KB home did a great job

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Carlos T.
  • Jacksonville, FL
  • November 16, 2021

KB home did a great job

The relationship and communication

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Antwan G.
  • Jacksonville, FL
  • October 26, 2021

This builder is very responsive!! There were challenges with materials due to the pandemic, but KB was with us every step of the way!!!

KB Home - We had a great experience with everyone from sales until delivery.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • Jacksonville, FL
  • October 26, 2021

We had a great experience with everyone from sales until delivery. Weekly communication with photos to update us of progress was reassuring. Our house was delivered as promised on time, even during the pandemic! Will definitely recommend KB Home to family and friends! Thank you!! ... More

KB Home - Had a great home buying experience with KB.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Jeremiah W.
  • Jacksonville, FL
  • October 26, 2021

Had a great home buying experience with KB.

KB Home - Keeps you up to date on the progress of your home and always

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Byron W.
  • Jacksonville, FL
  • October 26, 2021

Keeps you up to date on the progress of your home and always respond to phone calls.

KB is The Best

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Malik F.
  • Jacksonville, FL
  • October 19, 2021

My House is perfect these people are very good at communicating and they made me feel like family

Professionalism

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Simon G.
  • Jacksonville, FL
  • October 13, 2021

Excellent place at good value.

Loan Officer/Sales Agent/Customer Service- Great Service

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Keyanna M.
  • Jacksonville, FL
  • September 30, 2021

I will say this from my title you can tell my experience was great with the individual departments above. However from the building process and dealing with the building superintendent that was my less desirable experience. KB needs to perform an overall of their building superintendent department and provide proper training. Building superintendents are suppose to be project managers and should be able tell customers exactly what’s going on with their home during the process. It took my house 11 1/2 months to be completed and that time included the closing date being pushed back 2 times. I understand COVID slowed things down but as a buyer things could’ve been handled better. And let’s be clear I was not one of those customers that was hard to deal with. I actually was very accommodating until my limit had been reached. I wish I could included individual names but the departments above from my title thank so much for everything and I wish each of you the best in the future. ... More

Super Satisfied Customer!! Recommend to all!!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Marilyn V.
  • Jacksonville, FL
  • September 16, 2021

Jason our salesman was incredibly helpful, kept us informed throughout the whole process, not one question that we asked was ever not answered. If we needed something he would make some calls and get us the information we needed. Joe was also amazing. He kept us informed throughout the whole building process, step by step. Stayed on tip of any issues that came up and made sure the quality of our house was perfect. Man of his word as he quickly responded to any detail that needed touch up even after the closing. True assets to KB Homes and would highly recommend KB Homes Sandler Lakes to everyone!! The process was flawless, extremely happy homeowners. Thank you. ... More

It's not a million dollar mansion but they treat you like it is

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Kevin M.
  • Saint Augustine, FL
  • September 14, 2021

Title says it all in a nut shell. We know it's not a mansion but My rep Peter M. always kept us in the loop every week. Ty the construction manager followed up with us and while we are dealing with little things due to vendors they are always on top of it. They fixed small issues super fast and we feel like family with these two. TY does what it take to make sure your home is what you expect. Design center was great they listened to our wants and we didn't feel pressured. This is a vacation home for us so we weren't going crazy with fancy upgrades but did do the main ones and Stepfanie was awesome listening and giving us options. ... More

Joe the contractor

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Frank Y.
  • Jacksonville, FL
  • July 21, 2021

Joe was fantastic to work with, top notch

Excellent communication from all parties during entire building process.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Joseph M.
  • Jacksonville, FL
  • July 20, 2021

Have built new homes with other developers past 10 years. Kb far exceeds all others in all aspects but mostly in communication. materials & workmanship. Would not hesitate to build again or recommend to new nuyers.

KB Home - Builders will inform you as every steps that are taken.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Shantell E.
  • Jacksonville, FL
  • July 20, 2021

Builders will inform you as every steps that are taken.

Excellent!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Viktor K.
  • Jacksonville, FL
  • July 20, 2021

Everything is excellent! God bless America!

KB Home - Overall we are very happy with our home.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Denis D.
  • Saint Augustine, FL
  • July 15, 2021

Overall we are very happy with our home.

KB Home - Our sales consultant was amazingA pleasure to work with!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • James T.
  • Jacksonville, FL
  • July 14, 2021

Our sales consultant was amazing A pleasure to work with!

KB Home - great experience for new home buyer.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Kevin D.
  • Jacksonville, FL
  • June 23, 2021

great experience for new home buyer. building a house with KB was so simple and amazing. we love it

KB Home - I had an overall good experience with KB.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Timothy H.
  • St Johns, FL
  • June 22, 2021

I had an overall good experience with KB. All of the issues I had with my house after I moved were fixed in a timely manner.

KB Home - Overall good experience and positive

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • St Johns, FL
  • June 22, 2021

Overall good experience and positive

KB Home - The service is great!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • Jacksonville, FL
  • June 16, 2021

The service is great! Thanks!

KB Home - My home buying experience were very fast.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Imee I.
  • Jacksonville, FL
  • June 15, 2021

My home buying experience were very fast. Did not have any waiting to do. So far, I can say that the workmanship and quality is superb.

We have been working with Don builder Which been very helpful Thank You

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Marco H.
  • Jacksonville, FL
  • May 28, 2021

If wasn't because of pandemic time everything would be on time ,and on the other hand I had the builder inspector helping on everything he could to get my house soon is possible which he accomplish by doing all we needed, Thank You Don

KB Home - Love our home and had a great experience with KB Home purchasing

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Maitram C.
  • Jacksonville, FL
  • May 19, 2021

Love our home and had a great experience with KB Home purchasing our first home.