KB Home Reviews in Jacksonville St. Augustine, FL

I loved that I was kept up to date with everything and every step. I have always gotten quick responses on any questions I have had.

Completely horrible experience. No one reached out to you when you complain. No matter how respectful and understanding you have been.

Love our home and had a great experience with KB Home purchasing our first home.

The house was rushed at the end, and a lot of things should have been done a lot better. Interior walls have very little strength and the flooring trim work is terrible. the lawn was done poorly and has to be redone.

Good experience buying a KB Home. Love the house, but sloppy work from contractors. Slow process getting defects fixed.

Overall experience was good.

Still waiting on drawer for guest bath. Move date 3/19/2021 2 months still waiting

The builder does not know how to lay down sod .My yard is currently a ankle hazard and can't cut without the lawn mower coming to an abrupt stop in various areas because of uneven areas and holes.

1st, I myself build homes for a living, and I learned a lot from KB about great service! The communities are amazing, especially for the price. The build quality is great for the price point, and much better than other builders in this price range. With every week we become happier with our home and I want to thank KB for selling it to us, especially in this market (2021).

My process was a little complicated to begin with - but with the help of KB homes knowledgeable team - it was all worth it! I'm excited to be in my beautiful, spacious and quality-built home.

Still waiting for things they promised and home isn’t done. Closed two months ago...

The house was built in a timely manner and any repairs that were needed have been completed in a quick time frame. Everyone was super nice and helpful.

The process from beginning to end was smooth considering this is my first home. Each time I had a question it was answered in a timely manner. Thank you KBHOMES.

Home has been wonderful. We love the neighborhood and the neighbors.

Our sales person was great

Dan the construction supervisor was great

Overall thru all the obstacles at times I'm still very happy with my experience.

Had some issues with not getting the proper appliances that we ordered the length of time to get that situation fixed was a little frustrating. But overall it was a good experience

At the pooring of the cement I realized they were building the wrong house. When I told the sales person. He took me to the Model the Kingsley to show me it was the right model only FLIPPED!!! WHAT PART OF I WANT MY HOUSE TO LOOK JUST LIKE THIS!!! His reply was "No two houses look the same and does it really Matter? YES IT DOES. 2) The kitchen was smaller. I asked for the gourment Kitchen the sales person didn't know KBHome offered it. If he had he should of told me the kitchen would be smoller. Then he asked me if I wanted a 10 or 12 foot ceiling I said 10 thniking the celing was going to look the same as the model. I said I wanted my house to look exactly like the model. THIS WAS MY DREAM HOME THE HOME I WAS GOING TO SPEND THE BETTER TIME OF MY LIFE IN AND KBHOME TOOK NO RESPONSIBILITY FOR ALL THE WRONG THINGS. THEY BLAMED ME FOR INITALING THE SHOWROOM PRINTOUT WITH THE FLOOR PLAN ON IT. HAD I KNOWN THE FLOOR PLAN WAS DIFFERENT I WOULD HAVE QUESTION IT. I WAS THERE TO PICK OUT UP GRADES NOT TO SEE IF THEY CHANGED THE FLOOR PLAN. KBHOME TOOK NO RESPONSILBILITY. THEY MADE ME BUY THE HOME SAYING I WOULD MAKE MORE MONEY SELLING IT. THAT WASN'T THE POINT. I DIDN'T HAVE MY HOME BUILD TO TURN AROUND A SELL IT. NOW I AM HOMELESS AND LIVING WITH MY DAUGHTER UNTIL I FIND A NEW HOME IN TN. I AM DISABLE ON SSD AND A SMAILL RETIREMENT. THE CDD CHARGES ARE OUTRAGOUS. I WAS TOLD NOT TO WORRY IT COMES OUT OF MY TAXES. IT WOULD HAVE BOUGHT MY TAXES OVER 5,000.00 A YEAR NOT INCLUDING HOA FEE'S. THEY SAY THEY WANT THE CUSTOMERS HAPPY. I AM FAR FROM HAPPY ... More

We've built three homes with KB and each experience was different. If your community has an awesome build superintendent then the home is built with a lot of care and attention to detail. You will have no issues post-build to deal with and you will have a home that you will be happy to live in for years. If your superintendent is lazy or uncaring then your home will have many issues you will deal with for sometimes years. So find a KB community with a solid build superintendent and you will love KB and the home they build for you.

Very smooth process throughout. Everyone involved was very pleasant to work with.

Any follow up work that has been needed has yet to be followed up on and I’m well past my 30 days.

Everyone was great during the process.. Everything was more than expected.

Communication was easy, issues were fixed promptly

Do your research first, get a realtor lawyer to review your contract and offers, visit your construction site every week, stay on top of construction.