KB Home Reviews in Jacksonville St. Augustine, FL

I was pleased with the experience.

Better quality work in some areas

At first it was not a good experience with the home not being ready when originally advised, however once we moved it and we found we have issues/small imperfections in the home, the Superintended Brian was always available and came to the house to checkout what we needed. He also contacted all parties and made appointments to come fix the small issues. This made the process a bit less stressful as I have been told once you move in, the builder will Forget about you.

Be sure and hire an inspector before signing.

Good, still few issues are not resolved

Make sure the house meets your expectation before sign ready move in and closing. Don't trust whatever superintendent promise. He will forget when step to your home door.

The quality of the house looks like it's not brand new it look like it's 5 years old with alot of problems need to be fixed because of rush work on the house. The house cost too much money to have too many problems.

Overall, I am happy with my new home. I did a few upgrades after closing which for the price of the home should have been included since I bought their highest priced house.

I’ve had several issues that were promised to be fixed and have not been fixed with no updates or responses.

Overall our new home is beautiful. But we have a few quality issues from drywall, paint, plumbing, shower tile inadequate tile/ grout installation, internet cable that was installed is not compatible with provider and floor foundation / garage floor cracks. The issue are slowly being resolved. We have been told many times the floor concrete cracks are common in Florida. This is new to me. Moving from Virginia, we have not experience this problem. Even though the house is new, we did have a home inspection prior to closing. I would recommend this to future home buyers. In hindsight we should have done more research prior to our Design Studio meeting. There was a lot of information to process when planning our design. ... More

So far I have ran into many issues. I have a bad Carpenter ant infestation. Part of my walls weren’t even painted right. The pavement on the driveway has things not right. The construction people made a lot of mistakes. I would not recommend KB Homes. The lenders were hard to get along with. Susan C. the sales associate has been great.

Cindy my selling agent was great. I do not like the fact that certain things were left unfinished and sloppy, granted they have been fixed, but I guess things were being rushed to meet a deadline.

Great experience with the Staff at the Sales Center. our home was delivered with some incomplete issues. the response was quick in addressing the issue but action to correct the issue was unsatisfactory. to date we still have issues that are not completed not sure when this will be addressed.

We are finally in our home. For the most part we are very satisfied. There were minor areas that needed attention but because of the good construction supervisor Andrew they have been taken care of. The house is nice and KB built a good house.

Handoff delays , takes about 45 days to fix any issues reported during close.

Ensure all corrections are done prior to closing.

Service after the sale has been disappointing at best!

Over all, I would recommend KB builder to everyone.

I understand COVID delayed building materials etc. I was good with waiting 9 months. Then every month past the 9 was excuses as to why my home wasn’t finished. I told them I was pulling out of the contract because the new home building excitement was gone. I’ve been in my home now 2 months and there is still stuff we are waiting on and things they didn’t complete before moving in (minor to them major to us) Love the home but just not a good experience

Overall a good experience just felt some things was rushed and not fully finished correctly and when you have the 10 days and find your issues they should make it a priority to get them corrected

It was a smooth process and good communication ,good quality,i love my home!

I must say that it was a thrill to have a home that I would be the first to live in it. The feeling to see it from a open field to a house was exciting. There are some things that certainly could have been better, from the communication of work stoppage to delays of supplies. Even though some materials wasn't the greatest but the applications could have made up for it. Quality of workmanship certainly brought up questions of integrity

More options paint an bathroom option

Overall my experience with sales and finance were great. However the workmanship and follow up are very poor I still have issues with my home that should have been addressed prior to closing.

Overall the process was a good experience but the communication from our superintendent was not very good. Felt like we were in the dark most of the time. We had to ask questions and initiate all communication.