KB Home Reviews in Jacksonville St. Augustine, FL

Completely horrible experience. No one reached out to you when you complain. No matter how respectful and understanding you have been.

At the pooring of the cement I realized they were building the wrong house. When I told the sales person. He took me to the Model the Kingsley to show me it was the right model only FLIPPED!!! WHAT PART OF I WANT MY HOUSE TO LOOK JUST LIKE THIS!!! His reply was "No two houses look the same and does it really Matter? YES IT DOES. 2) The kitchen was smaller. I asked for the gourment Kitchen the sales person didn't know KBHome offered it. If he had he should of told me the kitchen would be smoller. Then he asked me if I wanted a 10 or 12 foot ceiling I said 10 thniking the celing was going to look the same as the model. I said I wanted my house to look exactly like the model. THIS WAS MY DREAM HOME THE HOME I WAS GOING TO SPEND THE BETTER TIME OF MY LIFE IN AND KBHOME TOOK NO RESPONSIBILITY FOR ALL THE WRONG THINGS. THEY BLAMED ME FOR INITALING THE SHOWROOM PRINTOUT WITH THE FLOOR PLAN ON IT. HAD I KNOWN THE FLOOR PLAN WAS DIFFERENT I WOULD HAVE QUESTION IT. I WAS THERE TO PICK OUT UP GRADES NOT TO SEE IF THEY CHANGED THE FLOOR PLAN. KBHOME TOOK NO RESPONSILBILITY. THEY MADE ME BUY THE HOME SAYING I WOULD MAKE MORE MONEY SELLING IT. THAT WASN'T THE POINT. I DIDN'T HAVE MY HOME BUILD TO TURN AROUND A SELL IT. NOW I AM HOMELESS AND LIVING WITH MY DAUGHTER UNTIL I FIND A NEW HOME IN TN. I AM DISABLE ON SSD AND A SMAILL RETIREMENT. THE CDD CHARGES ARE OUTRAGOUS. I WAS TOLD NOT TO WORRY IT COMES OUT OF MY TAXES. IT WOULD HAVE BOUGHT MY TAXES OVER 5,000.00 A YEAR NOT INCLUDING HOA FEE'S. THEY SAY THEY WANT THE CUSTOMERS HAPPY. I AM FAR FROM HAPPY ... More

Worse experience ever, never again with kB home

Quality control was non-existent. Very frustrating when promises are made to fix issues and appointments are repeatedly blown off and go unresolved. KB has no regard for integrity or quality. Refuse to display my name to avoid repercussions. Try any other builder