KB Home Reviews in Jacksonville St. Augustine, FL

I Had a decent experience. Best part was how consistent the property manager at Carter landing Keri was. She was the best with keeping me informed of progress of the home while it was being built . I didn’t care for how inconsistent the superintendent was. Seemed like he was overwhelmed with his work load. He could use an assistant covering so many communites

We’ve had several issues most of which have been dealt with but the quality of the workmanship was poor lack of communication throughout the process was poor,and I feel we should have gotten some sort of compensation from kb for the inconvenience caused to have the repairs done to our new home…

The house was rushed at the end, and a lot of things should have been done a lot better. Interior walls have very little strength and the flooring trim work is terrible. the lawn was done poorly and has to be redone.

Dan the construction supervisor was great

For the price I paid for my home. I am very surprised of a lot of the issues, that I am coming across. And, when advising of the issues, I am not getting them resolved. I asked, since I am not getting issues resolved, if my warranty be extended. I was advised no.

Been here for almost 2 months and still don’t have my fence up because HOA won’t get back to me. I’m honestly super disappointed with KBHS for not answering quickly. I have my back fence and side fence with the hoa and both are on my property. Been trying to get this figured out so I can get my fence up

Customer service after my move in was bad and i would suggest the team at least to respond if customer is calling. Dry wall after fixing my bathroom pan is left for more than 20 days during the period of Thanksgiving. I have called customer service but no response yet.

The builders were rushed and did a poor job on details. They wouldn't allow me an additional day. I had to close on August 20th. If they had held off for another month, the issue I have wouldn't exist. The paint job is poor, the cracks in almost all corners in the Master bathroom weren't sealed. Cracked tile in the master bath and instead of replacing it the put grout on it. Wood around the island is not flush, it puckers in the corners. All these thing couldn't be seen unless looking very closely. I've had three different contractors from the time the building of my house to now. The last two have had to deal with all the issue that I've discovered. They're really good at helping with the repairs. I'm disappointed with the way my house was built. If I ever purchase another home I will be at the house everyday watching closely, unfortunately I wasn't in the same state. That was a downfall for me. The should be taking money off the amount I owe for the house, all the trouble i'm going through. ... More

They had so many re-work to be done.. many mistake. some work are not done professionally... expensive with less choices

House was not ready at closing. Stated things would be handled shortly after. Now over a month still having unresolved issues including neighborhood infrastructure still not ready. Yard grading is terrible. Landscaping installed half dead. Was made to close way to fast and early. House should of been completed before closing

The home buying as far as the loan and sales were ok. The quality of the workmanship on the home is subpar. No quality control. The vendors used needs to be held more accountable for their sloppy workmanship. Still awaiting response for my squeaking floors. Placed a workorder several weeks ago and no one has responded.

It took 15 months to build our home start to finish and it wasn’t even fully completed when we were pressured to close at the end of April 2023 so corporate could meet their goals, and we are now facing ongoing repairs and issues with the craftsmanship inside the home. KB REALLY REALLY REALLY needs to pay better workers to come in and build the homes. You guys would save so much money in the long run. Stop thinking so short-term with your costs and just think what a glowing review we’d have left you if your craftsmanship would’ve been better. Also, if the home would’ve actually been completed in a timely fashion instead of thrown together at the last minute so you could make your closing goal for the month. We love our homesite and community, and the repairs will be completed in time, but we just wish KB would care more about the homes they are building. Get rid of your cheap labor and pay your people better so you get better quality workers in your homes. Foreign workers or not, don’t scrape the bottom of the barrel to save a buck, you’re now going to pay for it on the back end anyway. Not smart business, and not at all good for customer service. Your Superintendent Grant and Project Manager Justin have been awesome and responsive to our concerns, but they can’t fix shoddy craftsmanship because they can’t watch every homesite daily to catch the bad work. STOP SACRIFICING QUALITY TO SAVE A BUCK. It’ll be what I tell anyone who asks me if they should consider KB Homes; they sacrifice quality to make money. Build with them at your own risk. ... More

For anyone looking to purchase a KBHome, buyer beware that you are about to embark on a rushed, confusing, and pressured experience. Before the purchase of our home and for an extremely short period thereafter, the responsiveness and ability to make promises made to assist, carry out requests, and fix issues were satisfactory. However, the follow-through on promises and communication regarding the status of issues have been extremely frustrating. It is clear that is important through the rushed purchase process that the company places utmost priority in getting a customer through to the finish line of purchasing but afterward, responsiveness, service, and customer-first attitude falls off a cliff. I had to escalate an email to upper management to receive any attention.. and it still not completed to date. The package is pretty at the surface, but the deeper you dig, the harder it is to stay in love with the deal you made. Also, please be weary of the $10,000 upfront that you need to put in that they don‘t tell you about to secure your purchase!! If you choose to back out, you lose $10,000. Ouch. ... More

Well............from the time we signed purchase agreement to move in, in between that period it was ok, it's when the walk through came up...I will stop right here because there is not enough space to leave a review for that. Overall, we are not happy to say the least.

There is no ownership of the contractors hired to build the homes. When I call to complain because my “NEW” home is having issues. I continuously hear “that’s the contractors fault”. The way I see it, if KB hires the contractor to do the job they should be checking over the work and making sure it’s up to the standard that KB is claiming.

I was surprise that I had so many issues after closing on my KB home. I bought my house contrary to my realtor, telling me not to buy through KB homes. I hope they will use better materials in the future, and provide more for their home owners.

KB home doesn’t have a good customer service, they don’t solve your problems at all after you close your house. So, is a Poot service.

Make sure your home is perfect before you move in. Getting items fixed after is difficult

My experience was very bad since the closing was delayed three times without prior notice. When they delivered the house, it had many unfinished things and some poorly done. Communication was very difficult and it wasn't because of the language, as they once told me, but rather because one called and they didn't answer the phone or emails.

The experience was much better in the very beginning. I had to close without the home being completely finished. Almost 2 months later & I’m still told things are on back order. I have to reach out several times to get responses to issues. This is a very large purchase. But there are so many things that still need to be addressed

Sales staff great. Quality of the materials, construction and install HORRIBLE.

There were a lot of false promises and even til this day I cannot get issues resolved

This company has made promises with very slow progress in delivery. I am experiencing water retention against the foundation of my home. The rain water last for days. I have been requesting a drain installation however months later after closing in April now June no French drain just leave with standing water.

I was pleased with the salesman and how he handled things.

Extremely disappointed when I moved into the property. There were so many deficiencies with this new construction. It is evident there was no quality oversight provided. Some of the following deficiencies include the windows not properly aligned, several areas needed a new coat of paint, missing door hinge, missing seal strip on the front door and garage entry door, missing sliding door screen, access to the attic was not leveled and painted, dry wall issues, leftover flooring was scattered in the garage, dead mosquitoes on window ledges, rust in the tub area due to old screws, white cement or caulking bits were on the tub, very dirty sliding door track. Just recently, the irrigation in the back pounded on the back glass sliding door making a loud noise very early in the morning. There is currently a temporary fix and not sure when it will be permanently fixed. Also, just discovered and reported a water leak in the garage to Luke yesterday. In addition, thought dual paned windows would be a standard but it is very apparent they are not nor are the walls condo specs. This feels more like an apartment instead of a townhome. One positive comment is Luke and Gunner's quick responsiveness. They are very professional and make every effort to try and resolve issues as quickly as possible. This should not be a reflection on ther performance on trying to resolve these issues. I realize KB is using contractors and laborers that do not work directly for KB but the builder should take accountability for not putting in appropriate and necessary quality oversight in place. The property in itself is far below expectations. If I had known these were issues I would be dealing with a brand new KB townhome, I definitely would not have made the purchase. ... More