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What Homeowners Have to Say About KB Home in Jacksonville-St. Augustine

Read the 217 homeowner reviews of KB Home's new homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Jacksonville-St. Augustine area

217 Reviews - 19 Communities

5 ★(144)

4 ★(38)

3 ★(20)

2 ★(9)

1 ★(6)

Quality 4.3

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

My KB Home Sweet Home

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Isabelita S.
  • Jacksonville, FL
  • June 23, 2020

Got an awesome new house !!! Love the high technology and the design too according to your wish ...

KB Home - Had a great experience, would recommend!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Erin R.
  • St Augustine, FL
  • June 17, 2020

Had a great experience, would recommend!

KB Home - Great job we love our new home

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Charles L.
  • Jacksonville, FL
  • June 16, 2020

Great job we love our new home

Love my first home

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Khristian P.
  • Jacksonville, FL
  • June 11, 2020

I’m really satisfied with my first home!

I love my home.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Micah S.
  • Jacksonville, FL
  • June 02, 2020

The staff has great patience and if I had any issues or concerns they were resolved through proper chain of command. I got great sq ft. for my home in regards to comparison on pricing with other home building companies. The community is quiet and I was pleased with the color selections of the home. The a la cart process which allows unique personal design. The loan department explained in great detail how the process worked (First time home owner). The salesperson contacted throughout the whole process and after closing. The contractors/superintendents took time ensure the home was built properly and timely during the time of Covid-19 (closed on 4/17/2020). ... More

Awesome

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Jackie P.
  • St Johns, FL
  • May 14, 2020

Tyler was awesome and helped fix our dishwasher and shower heads.

KB Home - All aspects of the purchase process met my expectations from

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Gerald B.
  • Saint Augustine, FL
  • April 28, 2020

All aspects of the purchase process met my expectations from sales, display studio to construction and finally the follow up.

Amazing

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Abbie O.
  • St Johns, FL
  • April 15, 2020

I wasn't sure what to expect because I had heard that KB was a so so builder but I can honestly say that they are amazing. Nancy, Jayson, and Brian were helpful, responsive and attentive. They anticipated things we needed and were ready with answers and solutions when we needed them. My parents built with Richmond American so we were expecting certain issues but we had none. Our home is sturdy and efficient. Honestly it's built better than my parents and we paid much less than they did for a comparable home. I would build again with them in a heart beat. ... More

KB Home - Enjoying my new home

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Marcel B.
  • Jacksonville, FL
  • April 02, 2020

Enjoying my new home

We love our new home!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Tina R.
  • Jacksonville, FL
  • March 24, 2020

Process was seamless from the sales office to building to lending. Everyone was professional and kept us up to date. All in all a wonderful experience.

Customer Service Oriented

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Rachel K.
  • St Augustine, FL
  • February 28, 2020

KB will work their tail off to make sure you are satisfied. Really appreciated everyone reaching out and focusing on customer service. Would absolutely recommend.

KB Home - Need to improve on design studio appointments and flexibility

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Saravanakumar p.
  • Jacksonville, FL
  • February 25, 2020

Need to improve on design studio appointments and flexibility

Great experience!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Theodore C.
  • Jacksonville, FL
  • February 22, 2020

From David our salesman to Amy at the design center back to Joe our supervisor for the build, we could not be happier! Matt also helped out when Joe was not there. This is the 3rd house we have had built and by far the best experience!

Best ever!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Richard K.
  • Saint Augustine, FL
  • February 18, 2020

Fadell is the best property manager I have seen in 30 years!

10

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Gefrexender B.
  • Jacksonville, FL
  • February 04, 2020

the company pretty gives a gift as welcome to a new home anything just remember the company.

KB Home Delivers Optimum Home Buying Experience!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Thomas M.
  • St Augustine, FL
  • February 04, 2020

The sales representative, Trish, kicked off the process with a helpful, thorough, and professional approach with our ultimate happiness and satisfaction as her primary goals. Andre, the building superintendent, made certain that each step in the building process was completed to our satisfaction. The KB Home vendor partners were obviously vetted to ensure that they met the high standards of KB Home. Post move-in, Trish has checked in on a regular basis. Andre has been incredibly attentive and helpful in fixing every little "irregularity" that we have brought to his attention. It's been a fabulous and totally painless experience! Quality and workmanship have been outstanding. Prospective buyers should look to KB Home! ... More

Amazing home great experience

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Kevin R.
  • Jacksonville, FL
  • January 18, 2020

Had a great experience buying and building our home with kb at logan pointe in jacksonville

Great experience

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Michelle A.
  • Jacksonville, FL
  • January 15, 2020

The home building process was fun, timely, and professional. Any questions I had along the way were answered quickly and confidently. Any initial repairs were also handled in a timely and friendly way as well.

KB Home meets all expectations on our new Dream Home!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Rebecca W.
  • Jacksonville, FL
  • January 15, 2020

KB Home was wonderful to work with in all areas of the buying experience. From starting with our wonderful sales person, Lucy, to the Design Center with Kristina (so much fun picking from all of the beautiful options) to working with our fantastic Superintendent, Justin! Everyone made sure all of our expectations were met and we were completely happy with our new home! ... More

Outstanding

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Jacob K.
  • Jacksonville, FL
  • January 15, 2020

I’m very much Pls wth the work KBHOMES put into making my dream come alive again for home ownership.

Great service and Customer service

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • John R.
  • Jacksonville, FL
  • January 14, 2020

Nothing bad to say about my experience

Great job

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Gerald M.
  • Saint Augustine, FL
  • January 14, 2020

Wonderful home

KB Home - Excellent

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Hieu N.
  • Jacksonville, FL
  • January 14, 2020

Excellent

Great Experience

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Jerry E.
  • Jacksonville, FL
  • January 14, 2020

The entire team was very helpful in securing the home as well as the home loan and insurance. Sales staff was very informative, the builder answered all my questions and whenever there was anything that needed attention, it was takes care of in a timely manner. ... More

KB Home - Great Choice

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Cecilia O.
  • St Augustine, FL
  • January 14, 2020

The team at KB Home are well trained and easy to interact with. Always willing to assist or office guidance with any questions asked of them.