What Homeowners Have to Say About KB Home in Jacksonville-St. Augustine

Read the 127 homeowner reviews of KB Home's new homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Jacksonville-St. Augustine area

star-rating

127 Reviews - 26 Communities

5 ★(91)

4 ★(17)

3 ★(13)

2 ★(4)

1 ★(2)

Quality 4.5

Trustworthiness 4.6

Value 4.5

Responsiveness 4.4

star-rating Great Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Jacksonville, FL
  • July 16, 2019

My wife and I are very pleased with our expectations as to what we received. The people that helped us went above and beyond, I really only have great things to say about the people, and that helped us tremendously as this was our first home buying experience. ... More

star-rating Love Our Cozy New Home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kandy S.
  • Jacksonville, FL
  • May 07, 2019

We love the Covington floor plan! The kitchen has tons of cabinets and the island is huge. The combined family/dining/kitchen room is huge, yet very cozy. The master bedroom is cozy yet holds our king bed and three large pieces of furniture with ease. And the master closet is basically the size of a small bedroom. KB landscaped nicely and our driveway holds four cars easily, unlike all the others we looked at. Overall, very pleased! ... More

star-rating Feel like I’m really home at last.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Johnnie G.
  • Jacksonville, FL
  • May 07, 2019

So pleased, comfortable & blessed to have our own stand alone home with garage after years of living in army quarters. Nicest, reliable people to work with - we are really home sweet home!!

star-rating KB Home - Had a great experience, professional, responsive, we had a few

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Karene W.
  • Jacksonville, FL
  • November 05, 2020

Had a great experience, professional, responsive, we had a few minor issues after we moved in, but we made the Superintendent Tyler aware, he personally visited our home and took care of it. It’s all resolved now. I would recommend KBHomes

star-rating Excellent builder

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Bruce B.
  • Saint Augustine, FL
  • July 14, 2020

Very timely. The KB design center was excellent. Building superintendent was excellent.

star-rating Went well

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Sheila F.
  • Saint Augustine, FL
  • April 14, 2020

Everything went well with a few hiccups along the way. We are settling in and getting the hiccups worked out. Still need a few things done. Very disappointed in the landscaping. Small ailing plants. Definitely C grade. A lot of dead grass. They came back and took out a lot of it but simply didn’t finish. Now we have several large areas with no grass. I will call super about it soon. ... More

star-rating Had some issues, but KB was very responsive and helpful

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Joseph S.
  • Saint Augustine, FL
  • March 10, 2020

The KB home I purchased was found by my broker after two weeks of searching for a home, and I was concerned that I wouldn't find the right home for my family. But once we were shown our home, I was ready to buy it. It was beautiful, well-presented, and the sales staff was excellent. I had a water leak after moving in that caused some damage, but KB was fast and helpful as they took care of everything and made it even better than it was before. I highly recommend KB as your builder. ... More

star-rating Very good experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Federico L.
  • Jacksonville, FL
  • February 02, 2020

Final building details must be improved,

star-rating It was good.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Carla P.
  • Jacksonville, FL
  • January 17, 2020

The construction was good, the house looks great. Some very small details needed to be fixed but they are working on it... Everything good.

star-rating KB Home - Amazing home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Stephen B.
  • Jacksonville, FL
  • January 07, 2020

Amazing home!! Great people

star-rating KB Home - Great neighborhood.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Brian M.
  • Jacksonville, FL
  • June 04, 2019

Great neighborhood. No complaints

star-rating Salesman Great! House is Great! Some of the Finishing touches not so great.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Mike S.
  • Jacksonville, FL
  • March 27, 2019

My wife and I love our new home and the location. Our salesman was wonderful, he took the time to explain everything that would be happening..guesstimating on the timeline of how fast/slow things would happen. He answered all of our questions. Our first walk thru on the house went well and what we found wrong wasn't that bad. The disappointment has been getting the problems taken care of that were pointed out prior to our move in. ... More

star-rating Happy with experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • IAN K.
  • Saint Augustine, FL
  • January 18, 2019

Overall a great experience, however like any builder you will need to make sure you are keeping track of everything that is supposed to be a part of your home and checking progress regularly. Our superintendent was great and always reachable. I would purchase from KB again. ... More

star-rating Awesome

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Chukwuka U.
  • Jacksonville, FL
  • April 11, 2019

Ask questions even the ones you think are common sense, because when I finally moved in I was shocked that stuff I thought was common and found in almost every apartment was not available. I still haven't unpacked my bathroom because I don't have any where to put my stuff because nobody advised to upgrade to cupboards with drawers. Very frustrating. ... More

star-rating Great sales staff

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Rafielle U.
  • Jacksonville, FL
  • January 18, 2020

The sales staff and mortgage team CP and Cindy were awesome! Johnathan the construction super was very attentive and fast in responding. I have no issues with the Magnolia Grove jax KB team. I would say my issue is with the quality of the sheet rock and flooring construction sub contractors . They did not pay attention to details. Be sure to watch their work. Be sure that floors, walls, and windows are level and square- as ours was not. We have crooked and uneven walls windows floors and ceiling. Apart from the cosmetics, the house seems to be sturdy. The exterior looks perfect. I cannot complain about the design or construction of the outside. The only reason I gave 4 stars to responsiveness is because I used the KB 800 number to resolve warranty issues. They are pretty much useless. The KB construction super (Johnathan) deserves 10 stars for his fast response being to sole person responsible for rectifying our issues. The KB team we worked with were and are 100% trust worthy. Also 10 stars to KB sub contractors NWP plumbing for fast reaponding. ... More

star-rating None

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gary J.
  • Jacksonville, FL
  • June 11, 2019

It would be nice to have a club house.

star-rating KB Home - We had a great experience with Justin as far as building was

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Justin B.
  • Jacksonville, FL
  • November 10, 2020

We had a great experience with Justin as far as building was concerned. He was quick to answer any questions and address any issues. I would recommend him to anyone looking to build a home!

star-rating KB Home - Overall quality so far is good, love the neighborhood and problems

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Clayton M.
  • Saint Augustine, FL
  • April 28, 2020

Overall quality so far is good, love the neighborhood and problems we have experienced have been handled rapidly. Request Fidel for a super he is excellent and ensure you get Robert for your home lending advisor

star-rating KB Home - Better quality work in some areas

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Blaine F.
  • Jacksonville, FL
  • March 27, 2019

Better quality work in some areas

star-rating KB HOME STAFF ARE GREAT

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • William S.
  • Saint Augustine, FL
  • April 26, 2020

THEY ARE KNOWLEDGEABLE, TRUST WORTHLY. WORK WITH YOU TO GET WHAT YOU WANT AND QUICK TO RESPOND.

star-rating Great home, but..........................

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Howard G.
  • Jacksonville, FL
  • October 01, 2019

KB really needs to do a review of the landscaping subcontractors. Too many weeds in the sod, sod placed with gaps in between. It will eventually grow together, but will take a couple of growing seasons. Each home is elevated, which is good in case of flooding, but leaves a water-logged trench between the homes, after a heavy rain, which takes days to dry out due to sunlight only hitting the areas for a short time due to the zero-lot-line layout of the development. So far, I am very happy with the construction of the house. ... More

star-rating You do have people that care!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Debra H.
  • St Johns, FL
  • January 08, 2019

Be sure and hire an inspector before signing.

KB Home responded:
Hello, Debra, thank you for your comments. If you have any questions about your home, please feel free to let us know at CustomerRelations@kbhome.com. We're happy to help. Enjoy your home. -- Lynn ... More

star-rating Glad the Process is done

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Saint Augustine, FL
  • October 22, 2019

We were not thrilled with our realtor as the updates were always 2 weeks behind, we didn’t receive our mailbox keys once we closed and then I had to drive out of my way to get them to avoid my power being turned off, and we initially had to change lots from our original pick which put us a month behind. Our superintendent was awesome and really helped with our experience. He always addressed all of our issues and never seemed annoyed with questions or concerns. He kept us up to date throughout the process as well. Overall quality of home was good and I’m happy for the price, I was not thrilled with the tile in the bathroom shower and paint on doors; thankfully we didn’t upgrade our bathrooms and planned to do it in the future. ... More

star-rating Superintendente was always available

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Humberto P.
  • Jacksonville, FL
  • January 24, 2019

At first it was not a good experience with the home not being ready when originally advised, however once we moved it and we found we have issues/small imperfections in the home, the Superintended Brian was always available and came to the house to checkout what we needed. He also contacted all parties and made appointments to come fix the small issues. This made the process a bit less stressful as I have been told once you move in, the builder will Forget about you. ... More

star-rating Good home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • David R.
  • Saint Augustine, FL
  • June 13, 2020

Nice and spacious