KB Home Reviews in Lakeland Winter Haven, FL

We love our home and KB did a fantastic job. From our sales consultant to all the way of closing it was a great journey.

Debbie is an excellent sales rep that obviously cares about the purchasers. Ed also goes above and beyond when your home is being built.

I am very pleased with my decision to go with KB home after looking at 5 different builders!

Great. Everything was good but the financing department

Great experience from the 1st day to the last.

Customer service Felt like I had to keep quiet and allow the process to happen was told that I need to relax and take it easy and then I shouldn’t have to fight so hard for the things I want that things aren’t going to be perfect but I do feel things can be close to perfect or at least some kind of compromise I also feel unheard and put in my place by Desh A top management position should be able to comfort the homeowner during the purchase felt like I was pushed to the side told no and asked if that was all I should’ve been told something nicer or I should’ve felt like someone was looking into my concerns I feel some people need to act more like a boss due to their insecurity with themselves being A bully to others to feel stronger I hope that he learns that he doesn’t have to push people around to be a boss you can still hug embrace and inspire people and And still be a powerful boss ... More

very grateful to all the team that attended us

They are great , informative , they listen to what you want and care about you

Even though our process was much longer than normal due to COVID and furloughs, our sales team was amazing at checking in weekly (especially during the period I was out of work). KB canceled our contract but honored the prices when I went back to work. Not something they had to do, and it showed me they cared about us. Throughout the process everyone was prompt at responding to questions or any issues we may have had. I couldn’t imagine doing this process without the great people at KB.

Very bad experience with KB home, not a recommended builder.

The people I work with were very professional, specially George.

We had the best experience with kB The process was really ease and fast George the construction guy was always available for any questions We are really happy in this house Thanks you all great job

Hello KB Team, first off I want to say please change your survey process to represent individual groups in the process. All though I rated 4-5 stars, certain parts of my experience was terrible. The financing piece of the process needs MAJOR IMPROVEMENT. Pan my sales rep, Ray my property manager, and Kerlyn my Warranty specialist deserves the 5 starts and was AMAZNING, the design studio was also seamless. But financing was no good. Also the way the house was turned over to me was not great. A couple warranty issues that Ray and Kerlyn helped me get through but if I have to be honest is saying whether I would do this again, I most likely wouldn’t. ... More

I was kept up to date on the process and the house was worth the wait

our house is incredible, the community is very beautiful, an excellent place to live as a family

the kb home builder is very good.

They will provide all the information that you need right away.

Don't use KBhome. The workmanship is very messy. They build fast and that leaves a lot of room for mistakes and carelessness

I wanted to share and thank KB homes and especially the builders for the hard work they put together to accomplish our new Dream House in Lake Lucerne that we are very proud of it. As a first-time homeowner moving from Puerto Rico. I purchased the build to contract home while being deployed in California. And made it so much easy and simple. Especially when the pandemic started in April everything was done virtual including the showroom. The builder’s project manager was very professional, amazing and, would go out of his way to assist us through the pre-construction virtual meeting with our expectations, floor plan design, building process of permits, weekly updates, pics during all stages, always kept us informed throughout the full construction. We also really enjoyed our final walkthrough inspection with the Builder they were very thorough interior, exteriors the quality and detailed was awesome. I would highly recommend KB Homes and the builders to anyone who wants to buy a new home. Job well done!! ... More

At first any issues were fixed quickly but now it’s taking a long time to get things fixed. Our back patio cracked after living here about 1-2 weeks and no one has come out to fix that yet, as well as our front walkway crumbling at the corners. Then we discovered a leak in our kitchen window about 3 weeks ago and still waiting on someone to fix. About a week after closing we submitted a request due to the kitchen cabinets having numerous scratches, dents, and black markings on them. I did pay for the most expensive cabinet upgrade and am very disappointed with the quality of them. We also upgraded to vinyl plank flooring which was supposed to be durable, but we have already made multiple deep scratches from minimal use and no kids or pets. Price was very expensive and the quality isn’t there. Our bathtubs have red markings on them that I can not seem to remove no matter what I try, backsplash is cut uneven in some places and grout is sloppy. Caulking was done but sloppy. Trim work is pretty bad, almost every corner is cut wrong, and there are some areas with deep scratches on it that we’re never fixed. Also upon moving in they got hundreds (not even exaggerating) paint drips all over my floors that we had to crawl around and try to scrape up, and even 2 months later we still have paint drips on the floor. I’m growing frustrated now that things are taking a long time to get fixed, and the longer we live here the more little imperfections I find and grow annoyed with. ... More

Very pleased with all the process.

We love the community and overall the home. We also really like the location. We have a hard time understanding why we were given false info on flood zone. Whether it’s going to be remapped or not, upper management has stated it will be. The correct info should be given to the homebuyer.

Thankful to have my house built by KB Homes

I bought an inventory house so many things I can not say anything even very weird design and people sale people just answer me 《 someone ordered this house that way 》 but very weird issue for example Outlet power did not work any button on the walls when I installed fans I can use only remote control but they told me someone ordered to build this way so why we stupid to pay and build all button off and on the lights and fans on the walls?? Why? Or another sample outside under the roof we got 3 corners got outlet power for camera system and they missed one corner front right side I showed them and asked for help they also defensed people designed this way so we can not do the 4th one for you Cable outlet for TV only master room and living room got outlet. 3 others room did not have outlet! 3 others builders around showed me it was standardized nowadays Well I paid 20 000 usd to get kb house more than other 3 builders around same zone same square feet 1700 but quality was worse and old design more than them if I paid 233000 to buy a house at Ryan builder I got full upgraded back Patio tiles sinks fans wsher dryer all set Well I learned a big lesson to buy first house then Too late to say anywords ... More

The build from the ground up concept as well as the design center make the company stand out.