Skip main navigation

KB Home Reviews in Lakeland Winter Haven, FL

What Lakeland Winter Haven Homeowners Have to Say About KB Home.

Read all 334 verified reviews from homeowners that built a new home with KB Home in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Lakeland-Winter Haven Area

334 Reviews in Lakeland-Winter Haven Area

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.4

Responsiveness 4.4

KB Home in Lakeland-Winter Haven Area

View Homes

Customer Reviews

Good efficient comfort

  • LUNEX L.
  • Verified HomeBuyer
  • September 17, 2024
  • Davenport, FL

Beautiful, good price and enough for me

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ms.

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2024
  • Winter Haven, FL

Great experience. Builders are excellent and detail oriented receptionist is very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Friendly employees from beginning to end

  • Carlene A.
  • Verified HomeBuyer
  • August 24, 2024
  • Auburndale, FL

The process for the house I chose was good. Do not like the grass it was full with weeds

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Not to happy

  • Steve C.
  • Verified HomeBuyer
  • August 23, 2024
  • Auburndale, FL

Just a heads up once you pass your 30 days in the home and have to deal with the warranty department you will sit and wait for them to get those items fix. You also do not get any updates so you are kept in the dark on the items that you submitted. So beware.

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Alan, Santiago, and Dia!

  • Joseph E.
  • Verified HomeBuyer
  • July 27, 2024
  • Davenport, FL

From Alan showing us the home and helping through the application process, to Santiago and Dia being available to answer all our questions, our first home buying experience was a pleasant one! Would recommend

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Home

  • Bryan W.
  • Verified HomeBuyer
  • July 20, 2024
  • Winter Haven, FL

Wish you could put in more quality products. Kind of cheap.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Great working with Isabeau

  • Lewis A.
  • Verified HomeBuyer
  • July 12, 2024
  • Davenport, FL

Was a great experience. Everyone was very helpful too make sure we were happy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2024
  • Davenport, FL

Loved and enjoyed every step! Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Enjoying our New Home Just Over a Month After Moving In

  • Ivan C.
  • Verified HomeBuyer
  • July 12, 2024
  • Auburndale, FL

After looking at existing and new construction homes in the Lakeland area, we came to the decision to buy a home in Hickory Ranch because of the quality of the homes, no CDD's, the smaller size of the community. So far we are overall satisfied with our decision, enjoying our new home and neighbors. We are still waiting on a few post-construction issues to be resolved with moving of sprinkler heads, resolving yard drainage issues and a few minor things, but all other issues have been resolved in a timely fashion. We are confident these issues will be resolved for us and our neighbors who ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Denly

  • Denly S.
  • Verified HomeBuyer
  • April 10, 2024
  • Davenport, FL

Thanks for the hard work!

KB Home responded:
Thank you for taking the time to share your positive KB Home experience with us, Denly!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

  • Betty G.
  • Verified HomeBuyer
  • April 10, 2024
  • Davenport, FL

My experience was both the construction company and the information about the entire process from start to finish

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelente experiencia, nuestro contacto fue con la parte de ventas. Todos muy profesionales en su trato y las facilidades para realizar la negocacion

  • Pedro P.
  • Verified HomeBuyer
  • April 03, 2024
  • Davenport, FL

Muy buena experiencia hasta ahora, esperamos que se puede alquilar pronto

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great!

  • Carlos F.
  • Verified HomeBuyer
  • March 26, 2024
  • Davenport, FL

I am very satisfied with all the process, price and material used. Great team and lot of support in all our requests from sellers, and workers labor

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Project manager/sales representative

  • Matthew G.
  • Verified HomeBuyer
  • February 27, 2024
  • Auburndale, FL

Pete and Cliff were outstanding throughout the entire process. Thank you

KB Home responded:
Thanks so much for taking the time to share your positive experience with Pete, Cliff, and the rest of our team, Matthew!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Thanks

  • Jhonny T.
  • Verified HomeBuyer
  • February 23, 2024
  • Davenport, FL

During and after the purchase process we have been accompanied by a qualified and committed team, today we enjoy our home.

KB Home responded:
We appreciate you taking the time to share these kind words with our team, Johnny!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very informative home buying experience.

  • Michael H.
  • Verified HomeBuyer
  • February 22, 2024
  • Auburndale, FL

Cliff was up front about all aspects of the home buying process. A great experience.

KB Home responded:
We're glad to hear that Cliff and the rest of our team provided a great experience for you, Michael!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful customer service

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2024
  • Lakeland, FL

I am pleased with their after sales customer service but not too much with the sales agent. She was a little inexperienced and unprofessional from time to time.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Nothing is Perfect

  • Anonymous
  • Verified HomeBuyer
  • February 05, 2024
  • Auburndale, FL

The overall experience is good. Finance department felt shady. Upgrades were extremely costly. Real Estate agents were genuine. Second foreman was genuine and talented. First foreman was terrible. The subcontractors were hit or miss. The laborers need training. I can still see the seems on the ceiling through the knockdown, random patches and uneven corners that you don't notice in a walk through because the bigger things catch your eye. There's actually quite a list, but too long to type. It could have been worse. I've heard nightmare stories with other companies. My experience wasn't bad, ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

I’d buy another KB Home in the future

  • Ryan H.
  • Verified HomeBuyer
  • January 30, 2024
  • Davenport, FL

KB homes has been great and accommodating…the staff is friendly and understanding, extremely responsive to all requests, A+

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with the entire team here, Ryan!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Difficult at times, unreliable with meeting dates and times

  • Susan S.
  • Verified HomeBuyer
  • January 16, 2024
  • Winter Haven, FL

If you not experienced in computer tech, you are pretty much on your own.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Great service from start to finish

  • Luis M.
  • Verified HomeBuyer
  • January 16, 2024
  • Auburndale, FL

Great experience all around. Definitely recommend.

KB Home responded:
We're thrilled to hear that you're happy with your KB Home experience, Luis!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my new home!

  • Anonymous
  • Verified HomeBuyer
  • January 10, 2024
  • Winter Haven, FL

We recently built and purchased our first KB Home and we love our new home! However there is some room for improvement with the home building communication process and the craftsmanship of the home. Our Superintendent has helped us a lot and his name is Wilfred. We look forward to seeing some future improvements as we're going to be building a second home for a family member in our same community in the upcoming weeks.

KB Home responded:
We're so excited to hear that you are loving your new home! Thank you for taking the time to share your experience with us.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Great overall

  • Justin L.
  • Verified HomeBuyer
  • January 09, 2024
  • Winter Haven, FL

Everyone was very helpful, kind and very professional. Definitely would recommend KB Homes to everyone looking for a home

KB Home responded:
We're thrilled to hear that our entire team was able to provide such a professional experience for you, Justin!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

A true blessing

  • Shavonne W.
  • Verified HomeBuyer
  • December 27, 2023
  • Auburndale, FL

My experience was a true blessing. It started with meeting your sales coordinator, Juan. It continued with meeting my loan officer Pam. From there I was introduced to the underwriter Michelle. It got even better when I was introduced. And had the opportunity to work with Eli.

KB Home responded:
We're thrilled to hear that you enjoyed your time working with KB Home, Shavonne! Juan, Pam, Michelle, Eli, and the rest of our team were honored to help you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Horrible service

  • Marianny V.
  • Verified HomeBuyer
  • November 29, 2023
  • Davenport, FL

From the beginning I experienced irresponsibility, racism and disrespect to the costumer. My home has a broken tile,the banister is almost broken too, a skin with horrible quality and stained, the kitchen sink look like rusted. we were also asked to lie in order to give a good review to the company, the Superintendent offered us gifts if I gave her a good review. After that we started having more issues she ignored my messages, her name was Isabeau. So no, I won’t recommend this company AT ALL.

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2