KB Home Reviews in Lakeland Winter Haven, FL

Happy with the house so far :-)

Walking into to the model home a

We had two builders and they were always on site oversee the construction of the house. They also were always available to answer questions about the construction during the whole process. The sales people were also always available for questions and made all cash transactions go through smoothly,

Really bad customer service. KB mortgage made my buying experience terrible.

Everyone I worked with was amazing and made the process very easy

KB Homes made our dream of having a perfect home came true! Excellent and very professional staff, with the best counseling to find the place you need for living! Excellent houses with high value quality materials! I recommend KB Homes team to find the house you need!

There were few issues from initial purchase to move in. Everything came together faster than predicted. Finance kept me in the loop and my construction manager gave us weekly updates with photos. Couldn’t have been happier with the build process or the overall experience with KB homes.

Both my sales person and construction manager were great and kept me updated weekly with progress reports

ESTA MUY MAL NO ENTREGAR ELECTRODOMESTICOS: LA NEVERA, LAVADORA Y SECADORA. IMPORTANTE ENTREGARAN ESTOS PRODUCTOS. QUE LA CASA VENGA CON LOS ELECTRODOMESTICOS DE NEVERA, LAVADORA Y SECADORA.

Do your homework, have patience and stay dilligent and atand your ground. Unfortunately the lack of communication, language barriers and transparency has been poor from start to finish. The home is beautiful, the process has been painful. Extremely painful. I wish we had a different experience. It is supposed to be THE most exciting time of your life, sadly KB hasn't made us feel that way. We are almost two months in and still working to complete the punch list to make things right.

In general, the whole experience has been good, but the support and help after the delivery of the property has surprised me, Jordan the construction manager is excellent. It helps you make the whole process much easier.

Our experience with KB homes, for the most part, was pretty seamless. From the sales office to the construction to the loan department, we had no issues with communication and responsiveness. We had a few post-build electrical and installation issues arise, but our builder, Ray, was extremely helpful with obtaining resolutions effectively and efficiently. We are thankful that both him, and Isabeau, were able to resolve any issues, questions and concerns that have come up since.

Leo is excellent and Jose is the best.

From day one, Leo was on top of everything. He went above and beyond to keep us updated on our build. Being out of state, he would not only send us several picture every week, but was prompt with updates on construction, inspections, and answering any questions we had. From start to closing, and even after, he has been a blessing.

Of course I would recommend KB Home to family and friends who are going to buy a home.

Sales agent is Bibi did a great job on timely support and follow ups. Isabu was really helpful during the final closing house walk thru and fixing things

Great experience and customer support

Great experience with KB makes my dreams come true!! Thank you for everything you do!! Keep up the good works

I was disappointed since I bought my first house here in USA 10 years ago with KB Home so I really trusted this time. Unfortunately since my first sales rep left KB Home in the middle of the process the relationship get very weak until now Seems you are not well prepared for international sales. I bought this house for moving me here as primary house but I am am foreign so as family lost the first air tickets when the closing date was moved indefinitely just 4 days before the written promised date, and although it was somehow compensated in the final price it was a big inconvenient to do travel arrangements again. After closing was finally made I couldn’t receive the house because cleaning was not done even when I already have closed and paid. I found good support in the sales general manager for solving that issue the night before travel back to my born country w/o the possibility of a good checking, but again one more inconvenient. Now that I finally began my moving I found bad cleaning details, bad terminations in painting and carpets joints and cabinets don’t cared during the construction but the most important errors were a broken thermostat that made the AC work wrong and Not leaving a single TV jack point anywhere in the house so I couldn’t get internet service as due because that construction error… The issues keep going because regardless to do the notifications to the construction supervisor they take long for solving, if I dont call for follow up I dont receive updates and suddenly contractors come to my door w/o a previous notification and they lost their time because I am not at home or prepared for let them work.. I must say that when I reported the AC problem it was duly managed with urgency but besides that nothing else has been managed as expected. Disappointed ... More

Thank you for KB finding my dream house highly recommend it

Debbie and Johnny are truly the best hope you know what you have in them both.

Stop and reconsider. The sales manager is the worst person and provides awful customer service. He want me to desist from buying the house, and he was glad that that was the outcome. I persisted because otherwise they would have kept my deposit. The lender that they offer is literally unresponsive. I closed with another lender and never received an answer from KB home lender… why? They offer 10k closing cost assistance, but is just a trick! They did not provide me anything or give me information on why. The sales team was NOT present when I closed on the home… they avoided me! I got the keys in a bag on the garage… the only person greeted us where contractors that were still painting the home and cleaning… obviously they had no clue who we were. The house was delivered dirty, a knife blade on the kitchen countertop, bottles with paint open on the floor, it’s was horrible. We had not heard anything from KB home customer service about this… even as I competed a survey already… so that proves that they really don’t care about you. They only want you to blindly fill these surveys to make them look good on social media, but in reality their customer service is bad. ... More

Todo el Proceso fue Excelente, muy profesionales, amables y confiables! Muchas gracias KBhome por todo el apoyo!!

Always ask question. They will be there every step of the way.

Gracias por ofrecernos un lindo hogar