KB Home Reviews in Lakeland Winter Haven, FL

honest approach, mateirals can be better

I have been in the house for two months and it still has many details. The truth is that I would not recommend it to anyone, tremendous sectioning. Put people who are trained to supervise the construction of the houses.

Excellent service Erick and Debbie were excellent always there to help.

Great company and responsiveness. Good craftsmanship.

The translation to becoming a first time homeowner was amazing mainly because of KB Homes entire team from sales to construction was extremely helpful and responsive to all my questions or concerns.

Sales person, designer and contractor have been good! Finance on the other hand was not good, terrible information and was not there for us at closing. Didn’t answer phone or call back on day of closing as we had questions. Customer service for warranty, has terrible lack of time in responding. A simple “ working on it” would suffice but she prefers not to respond at all. Poor cleaning of construction after being in the house.

Everything great had a great expiwrence

Overall experience was good. We had some minor issues but KB was quick to fix the problems.

Given the location of the property (Tivoli Reserve), the house is over priced

Great floor plan, looks great from a distance. Final finishes are not up to anyone’s standards quality control definitely lacks

Everyone was kind, but the house has many things to fix and several details and they have not communicated or told me when they come…

Maria and Venassa from the sales office was great. But the other part of KB HOMES is very bad; they change the terms and conditions without notice and all for you benefit and to halo your fiscal year

Grass is substandard needs to be replaced

Some issues but they were solved, still waiting for some new request that kerlyn is trying to solve

Sales staff are the best, but unfortunately the attention for other people with issues and concerns have to be better.

We never have a experience like buying a house before and they make the process goes smooth and easier, you call them for anything and they will answer quickly

KB has very attractive advertised features. The workmanship is the process to remedy issues is slow. Most dissapointing is a contractually mistake they've made without fixing the issue. However they also refuse to say they won't fix it so that I can move to arbitration. Delayed responses and promises to return calls are typical even with time sensitive departments like KB's mortgage team.

Was a long process. Home is good, but some of the workmanship can be better.

Love everyone I dealt with in the company

Helpful and we love it.

I have purchase home before but have not been treated as well as the KB Homes employees. Starting with the sale representative Cliff who guided me through the process of home buying. Hector who took the time from his busy scheduled to show me step by step of the construction process all the way and even now when I have questions or concern. Wilfredo very helpful and willing to help me with any issues with my new home. Alex very concern about the homeowner satisfaction and always followed up with any homeowners' issues and assured me that it will be taken care by repairing or replacing anything that I find wrong with my new home. The above-mentioned KB employees went beyond and above to make sure I was satisfied with my new home. They all deserve recognition for their professionalism and concern for homeowners' satisfaction. ... More

We love our home, KB staff was and still are greatly helpfull, they are always a call away and responsive. The 3 most important staff where: Patty H. who helpd us make good decisions (we had no experience with home buys), Johnny D. made sure we were happy with our purchase and Alexis is making sure we stay happy. Overall I think KB has provided us with a home we will cherish fore years to come

I love my new house

It was a great experience to purchase at KB home.

Our home isn’t finished! It’s been 2 months since we closed.