KB Home Reviews in Lakeland Winter Haven, FL

My experience was not good but yours could be different.

Great customer service and attention to clients, made the experience go smoothly.

process was inline with expectation, in regards to the time it took to build the home and close. The closing process was messy and a lot of back and fourth between KBH and title company due to errors in the paperwork, it was very stressful. I was unware of the large slope in the backyard which takes away half of the backyard, 20 ft vs 40 ft. Additionally, the tree in the backyard has not been removed as promised even though its on my property and was supposed to be removed prior to building. Cant get anyone in KBH to give me a straight answer as to when it'll get removed. Somewhat regret buying this home, while definitely sell this home in the near future. ... More

Some difficulties in the closing date, because change the price to pay off down, ok

Our construction supervisor Erik is amazing. He was very informative and responsive.

I love my house, every detail, everything

I trust KB with home construction!

My experience with the GC (E.M.) was excellent. He kept me updated at all times regarding the building process. That is peace of mind to a owner.

The sales process was very easy and the sales representative was 1 of the reason we went with the community.

Veery nice thanks great experience

I love the service and the texture of the house. And after I move to the house the offer me a touch up in the house

Excellent experience, the workers are always attentive and very friendly.

The sales and design team were great, we designed a home we were looking forward to. We got word of our closing date and would have the new home orientation the day before and the home was not finished with many issues. We were asked to come back the next day before our closing and we were promised the house would be finished with a final clean completed. The next day we arrived to much the same home. The house was missing pantry shelves, the countertop had screw holes in it and wasn’t secure to the cabinets, the flooring transitions were not secured, outlets we asked to be moved more than a month prior we’re still not moved, garage door opener was not installed, the house had not been fully cleaned and a full host of other issues. We were promised that while we were at the closing the shelves would be installed, same with the garage door opener, the electrician would move the outlet and the countertop would be fixed as well as a final clean. We were lied too, none of these things happened. To get these issues fixed we had to go through the warranty service. Yes, to get items that should have been installed we had to go to the warranty service. It took over a month after closing to get our shelves in the pantry. It is now almost 2 months after we closed and the list of issues is long and have yet to be addressed by KB Homes. I would not purchase a KB Home again. ... More

Very happy with our finished product.

Overall great experience specifically with the construction team and the super Eric

Overall a very good experience with this purchase.

Sales person, Loan Officer & Appraisal Officer conducted a nice job during this purchase process

Good communication, quality, great price.

Everything was awesome!!! Extremely helpful all employees, starting for cliff the sales rep.

Everything was perfect and workers are professionals

My experience was pretty good.

KB Home provided the worst home buying experience a builder could give. The workmanship is horrible (still having the house fix after 2 months of being closed) and even the pending items list at closing is still pending. I was given the wrong cooktop twice and I am still waiting on my new one. Holes on the wall, showers leaking, doors in bad condition, door knobs falling off, outdoor panels popping up, painting pealing, electricity problems, to name a few. Most of it has been blamed on COVID, but COVID cannot be faulted for bad workmanship. I was told that other buyers are going through the same experience (how is that making the situation better?). I had to spend money to live in a Airbnb for almost 2 months because they were not being honest with the information. With the unnecessary money I spent, I could have put another down payment for another house or bought furniture and pay at least 3-4 months on my mortgage. I was left homeless with my family and I was the one that ended up with all the expenses. Will never recommend, I do not like the community, and unfortunately I do not like my house due to the experience KB Home made me go through. ... More

This builder was very thorough and kept me informed every step of the way. I got weekly update of the progress on the construction and I was very pleased with the completion.

a true desire to get it right. all the kb home people I have dealt with want to make the experience positive. I have been very pleased with the whole experience.

Buying a house with KB Homes was a great experience for me and my family. Since the first day we went to the sells office to get some information about the available properties, the sells staff be so professional and shows plenty of knowledge. They keep us in contact during the construction process of the house that we choose. Every week they sent us pictures and updates of the house. By the time of the house inspections the KB inspector a nice guy took us step by step, explaining the process of the different construction phases. The inspector took care of every detail that we found on the walk-in inspection and fixed everything the same day. For us that was an excellent customer service. For all that we mention before we truly recommended KB Homes to everybody that be looking for a safety and nice house to buy. We gave KBH a 100% customer satisfaction. ... More