KB Home Reviews in Orlando, FL

This was an overall great experience. Dahlia was absolutely fantastic! The entire staff that I worked with, Mike the builder and Camille were so responsive and helpful. I always felt comfortable speaking with them and always trusted their views. Great experience.

great customer service whenever I call!!

The follow up during the construction was great!

I definitely see the value but for the times that we are in I felt that KBs standard feature aren’t enough. They almost force you to upgrade everything to have a updated home, which is unfair in my opinion as this is a new home. And not to mention all of the upgrades you are now making will make it harder for your house to appraise. I wish they went through the standard features before signing your contract. But at the end of it, we do love our home despite the disappointments through the process

The sales rep, studio staff and construction manager were extremely helpful and patient.

Be prepared for patience. the process was long but worth it.

If you're looking for these qualities: a well built home in a quiet neighborhood with nice neighbors you will find these at KB homes

it was a good experience

Very polite always willing to help

During the building process, everyone was communicating and making things happen to get us into our home. There were few bumps, but nothing major. 2 months after we moved in communication went down the drain and my “POC” stopped replying to my messages for issues that were going on with my irrigation system. Then we get a package from KB about our warranty, and guess what, our irrigation system’s warranty expired over a month ago, which we didn’t know until after the fact. That’s when everything made sense as to why my KB rep stopped replying to my messages concerning the issue. Now I have to go find someone to fix my irrigation system. Take away from this, make sure they turn on the sprinkler system during your inspection so you can see that they work before you close on the house. ... More

Camille is awesome and very friendly. She always answered my questions. I give her 100 %

I purchased the model home and was quite pleased with the workmanship. The materials are of high quality and the style is classic.

Hello, Just wanted to say how much we love and appreciate our home. It’s everything we have dreamed of and more. There’s a few call outs that I have. 1st being our plumbing had multiple issues the first month when we moved in. We had a blockage in the pipes which created 2 leaks. Thankfully it was fixed with no charge. 2nd we had issues with our sliding door. Thank fully it was replaced but the fact that we had a new home we figured those issues shouldn’t occur since the home and materials are brand new. 3rd : The wood under our island has come OFF!!! We love to maintain and clean our home Atleast 2-3 times a week and we noticed with sweeping and mopping our kitchen floor the wood underneath our island was poorly installed and yet to be fixed since it has happened before our 30 day mark. Overall I appreciate everything but I believe it’s in my nature to make sure I give an honest review so the next customer doesn’t have any issues. ... More

Actually I was not such a good experience because the seller did not place what I had asked for and never put it on. At no time did he contact me, for which I do not recommend it, as for the staff my house was not ready until the same day of closing, due to lack of communication

did a good job

There was some last minute mess ups or things that were done at the last minute. Some stuff that was rushed that I didn't bother them to fix. Figured it was being "picky". I wish on some things I would have asked or spoken up about. Examples: My grass is really spotty and I have to pay to water extra because it was neglected when put it. 2: They messed up on my front porch and had to repaint it and paint is all over my mulch. 3: The different colors on the house is uneven and not straight( sloppy). 4: Some door a slightly crooked and need to be fixed still.

KB does build with some quality materials like the ZIP system and the flexible water piping. However, most builders include 9foot ceilings as standard and walk in showers as standard but KB does not. Walk through was not handled as well as it could have been and the home wasn’t ready to close despite numerous reminders of outstanding items but had no choice but to close on closing date.

We were so happy about everything but the finance process. A delay resulted in us having to pay for mortgage insurance; due to our floors being back ordered. Also, our lot price made our closing cost of our home, higher than our home is even worth.

None to report

Overall experience was very good. Sales and financing were excellent but, there were too many constructions flaws. some of them corrected before closing others after we moved in. At the end most of them were fixed to satisfaction on an average time frame. I think there is areas that need improvement specially after sales; warranty process needs to review process workflow, that will help a lot and will make the warranty/service more reliable and reduce the frustration on owners and also KB warranty team.

Kb experience was good however their financing was not

The buying process was smooth when it came to actually dealing with a sales rep and closing. The building process though is not amazing and if you cannot go by every day and check on the work being done then I caution you. KB Home's motto in my neighborhood was build bigger for less and nothing could be more than true. The quality of work is spotty, no one is checking the trades peoples work the day they do things. Mistakes are made but rather than the construction crew in charge calling it out, I am the one that has to send pictures and bother them to fix it. The attention to detail overall is just poor and could be and should be so much better. ... More

Our experience from the beginning was great. The sales staff did a great job of communicating the status of everything. Initially we had great communication with the building manager, but all of that changed drastically in the last 2 months. Communications ceased to exist and our closing date changed 6 times. We closed with a list of items that needed to be fixed promised by the builders. Months later we are still dealing with several of these issues. The warranty offered by the builder has been laughable and frustrating to deal with. Be prepared to have to be very patient when dealing with them during and after. ... More

Beautiful community. Lacked communication. Couldn't get a clear date as to when we would close. After they found out we were upset they did go above and beyond to make us happy.

Sheri was so helpful and informative during the initial home buying experience when I went under contract. She kept me and my realtor up to date on the build throughout the process. Jim has been so attentive in taking care of structural and operational tasks that needed revision, such as replacing my master bathroom cabinetry, lawn care for the first few weeks after closing, reviewing with me the sprinkler system, etc. Kerlyn was a pleasure to speak to on the phone and he has been effective in setting up work orders to address the issue with the damaged drywall in the laundry room and touching up the paint on my front door. The criticisms I have for the workmanship is that the contractors building the home need a little more attention to detail. I can visually notice several areas inside the house where the base boards are not straight or at 90 degrees relative to the adjoining walls. Also, the windows don't measure the same width when measured at the top compared to the width at the bottom. Lastly, I was told at the initial home orientation that the builder would place an epoxy coating on my garage floor. It looks like what was done was a coating of gray paint and some scattered flakes which tend to, over time, get tracked from the garage and into the house on my shoes. I had a garage flooring professional look at the floor and he quickly assessed that what was done to the garage floor was not an epoxy coating. Overall, I'm quite satisfied and thankful for my new KB Home thus far. ... More