KB Home Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About KB Home.
Read all 421 verified reviews from homeowners that built a new home with KB Home in the Orlando area. Orlando homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Orlando Area
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Customer Reviews
Good
- Jose C.
- Verified HomeBuyer
- September 10, 2019
- Saint Cloud, FL
Is always a great experience to see the construction process since the beginning.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
49 days after close and still not 100%
- Adam T.
- Verified HomeBuyer
- September 10, 2019
- Winter Garden, FL
I'm still waiting for a plethora of issues to be resolved.
KB Home responded:
Hello Adam, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Bad
- Jasmin M.
- Verified HomeBuyer
- August 13, 2019
- Saint Cloud, FL
Call me I will tell you
KB Home responded:
Hi, Jasmin, we would be happy to have someone give you a call. Please e-mail your home address and contact information to our Customer Relations department at CustomerRelations@kbhome.com. A representative will contact you as soon as possible to look into any concerns. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
We loved their floor plans, I will recommend KB homes.
- Carlos L.
- Verified HomeBuyer
- August 13, 2019
- Windermere, FL
Very accurate on home delivery.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
lack of supervision and follow-up
- Jose M.
- Verified HomeBuyer
- August 09, 2019
- Windermere, FL
Many badly finished details
KB Home responded:
Hi Jose, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
5 STAR
- Chris W.
- Verified HomeBuyer
- August 02, 2019
- Clermont, FL
We couldn't be happier with our home building experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The entire process with KB Homes from start to finish was amazing.
- Danielle D.
- Verified HomeBuyer
- July 30, 2019
- Mascotte, FL
The entire process with KB Homes from start to finish was amazing. We are super happy with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience.
- Maria F.
- Verified HomeBuyer
- July 30, 2019
- Saint Cloud, FL
Great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great House.
- Javier E.
- Verified HomeBuyer
- July 20, 2019
- Windermere, FL
Great House. I like it so far
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Jeffrey N.
- Verified HomeBuyer
- July 18, 2019
- Saint Cloud, FL
Buying experience with KB was great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB HOME has the best customer service you can find.
- Zuleyka L.
- Verified HomeBuyer
- July 16, 2019
- Saint Cloud, FL
KB HOME has the best customer service you can find. Throughout the whole process you will enciunter different staff that answer questions, listens, and work hardly to meet the expectations set during the contratct.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Service!
- Michael G.
- Verified HomeBuyer
- July 16, 2019
- Clermont, FL
Johnny was very responsive to when our house needed repairs and really amazed at the high quality service! Well done!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Lovely choices and good service
- Anonymous
- Verified HomeBuyer
- July 10, 2019
- Windermere, FL
Lovely choices and good service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding
- Eliut M.
- Verified HomeBuyer
- July 09, 2019
- Orlando, FL
I Highly recommend KB home to buyers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excelente Services
- Esteban M.
- Verified HomeBuyer
- June 28, 2019
- Saint Cloud, FL
We are so grateful for your service since the beginning I am so happy that we choose KB Homes to build our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Irresponsible, rude,
- Michael S.
- Verified HomeBuyer
- June 25, 2019
- Windermere, FL
Irresponsible , rude
KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - bad quality of the painting and kitchen
- Luiz A.
- Verified HomeBuyer
- June 25, 2019
- Windermere, FL
bad quality of the painting and kitchen
KB Home responded:
Hello Luiz, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
first time build home
- Rodney J.
- Verified HomeBuyer
- June 25, 2019
- Apopka, FL
I got to say the quality of the materials are very good a solid foundation. The value for the home I think I paid a little to much it was a new plan and the layout didn't have that open layout I was looking for. I order a cabinet two months before closing and still haven't come in from the manufacture. We closed a six weeks ago and still have not received my kitchen cabinet and now seems to know when are if it's been order. I call the builder and the company it takes days are weeks for someone to respond back. end of the day, the house is 5 star quality build and I believe it will stand the ...
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 3
We Love Our House
- Isaac E.
- Verified HomeBuyer
- June 18, 2019
- Clermont, FL
There is always a bit here and a bit there but overall we are satisfied. Also our PM Ray, great guy and very very helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not too bad
- Anonymous
- Verified HomeBuyer
- May 22, 2019
- Winter Garden, FL
Not bad builders just have to spend a lot of time looking after the craftsmanship.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Delivered as promised
- Gustavo L.
- Verified HomeBuyer
- May 17, 2019
- Windermere, FL
The hole experience was fantastic, starting with the visit to the different home options and sizes, the lotes and the clubhouse. The design center is the best we have visited and the staff attitude is amazing. They finished the home a month earlier and everything was as promised.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Excellent
- Joaquin R.
- Verified HomeBuyer
- May 08, 2019
- Saint Cloud, FL
Excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Cesar P.
- Verified HomeBuyer
- April 25, 2019
- Saint Cloud, FL
Good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Customer Service and Support Team
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Orlando, FL
The customer service from the sales center, design studio and all the way to the contractor in our house buying experience were very helpful and attentive. They all have been there to help and explain anything we ask for. Cant complain about the experience and service provided.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Everything great.
- Hector G.
- Verified HomeBuyer
- April 09, 2019
- Saint Cloud, FL
Everything great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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