KB Home Reviews in Tampa St. Petersburg, FL

Sales person Gabby was great, as well as the closing staff at the closing offices. The last construction manager we dealt during the final days of construction was also very helpful.

Builders from the start gave weekly updates on the construction of the home. Layout of the home turned out well and any issues or repairs needed after closing are being resolved periodically.

The home that KB built for us is our first home. My husband and I love the great customer service that Angie gave. She made us feel comfortable and welcomed. Tony is also amazing and we truly appreciated all the calls we received from him, while he was building our home. The only downfall would be the Financial part/mortgage originator rep named Rosa. She was not responsive and we definitely didn’t have a good experience with her. So needless to say we went with another mortgage company that was more helpful and responsive.

The entire process was made easy from the sales to home store to construction manager to financing. The process was explained by sales in the beginning and they never missed a beat. Would recommend to others

Great experience with KB homes

As we have lived in our home going on the second month we have found a few things that where not done correctly. Walk through doesn’t allow a through inspection because of course everything can’t be looked over in just a few hours. We love our home just wish something’s weren’t done so poorly.

Very pleased and happy. Even after closing Jeremy still in contact and promptly answer all my questions. Love my home!

I need to say 100% satisfied with the service of the construction manager, New Home Sales Counselor, and Loan Department. The materials are good but could be better. The Responsiveness to issues is fast but not necessary the results are as we asked. The construction workers don't have enough attention to the details. Issues that I want to share with no resolution at our favor.: Asking for a better more capacity AC unit ( I will pay the cost difference), a lot of construction debris over already installed appliances (we asked for microwave replacement) and very bad quality grass. At the end, I'm finally happy with my house. Also, until now, the Warranty department is awesome. Let's see how is the warranty service during these next 2 years. ... More

The home buying process is nerve wrecking. I will admit I was assigned to a pretty hard working team. The home loan team of Moore and Hylton. And any discrepancies with the house Gillespie and Abdul was quick to handle them. So yes I'm happy it's over...... hopefully

At first they were very on top of issues, as more issues arise after living in the house it took longer and a littler hard to get things accomplished - especially the first time

The house is good but there are some issues that have to be address on the inside

The process was easygoing

Overall good experience with KB homes.

Jeff, our Sales Counselor was terrific. I cannot say enough good things about him. Closing was delayed a number of weeks due to supply issues. A number of things were incomplete upon closing in early December and added to the Exception List. We are still waiting to have many of the issues resolved.

Cabinet are a disaster

Good community, they still have some issues to fix but they are working on it.

The home buying process and closing went smoothly, and the purchase was completed without any issues. During the final walk-through, several issues were identified that needed to be corrected. However, four months later, some of these issues still remain unresolved. We have been in contact with the KB Home VP representative and are expecting all pending items to be resolved within the next couple of weeks, as previously promised.

House still incomplete. Missing shower and cabniet trim. Never given updates, I have to call in and ask what's going on and no one ever seems to know.

Big thanks to Jeff, he was amazing! Thank you, Grace, for your input and patience. Rick, always on point and knowledgeable, Mark was good.

The builders seem to have pressure to mass produce homes which then results in a product that is rushed at the last minute to close. The pre closing walkthrough date will get moved without notification to you so your PTO you requested will feel wasted. Your “10-day” walkthrough after closing will actually be a month and a half later and there will be at least another month that passes before those issues get corrected as well. The house seems to be good expect lots of headaches caused by a lack of communication throughout the process.

The entire process was quite stressful as communication between the KB Home corporate office and the title company (First American Title) was terrible. They couldn’t coordinate the closing date and it kept changing. KB kept wanting to close on my new house without having me do a final walkthrough. Quite a poor experience.

Horrible drywall finishing as you can see where seams are everywhere. Robert is a horrible project manager and missed many steps and requests on my home after discussing with him personally several times.

I had major issues with KB since about half way through the home buying process. I was getting minimal updates and my initial time frame was pushed by months. Finally, at the end, my closing kept moving all around which made getting an appropriate private inspection difficult to do. KB stated it needed to be done a week before closing but when my inspector did come, so much still needed to be done and then closing got pushed. I mentioned from many months ahead that it could not be on a certain date as I would be out of the state, but still that's the time frame they had to do it to meet quarter numbers. Then as we get to that date, it needed to be pushed out once again. We get to walkthrough and while there is a vast improvement, so much still needed to get fixed. We'll, we decided to close anyways. Now, I'm finding things done so poorly that some bedroom doors can't even be closed properly, paint jobs are needed and even caulking near showers were incomplete. While I've had a great experience with the construction manager, he can only help so much while still working on getting other houses completed. Now, I'm trying to go through warranty for a water heater beeping that has been doing on for over a month and while I someone has gotten a hold of me, the person who would actually reach out (my community's representative) has not. So now we learned to live with the beep. Overall, these builders had so much potential to have a beautiful home without any issues if it wasn't so rushed and disorganized, but it's hard to be happy when I'm still dealing with so many issues. ... More

The entire process from initial purchase to final move was average. one major item in our kitchen that we were never told about and was not in the model is the exhaust fan above the microwave oven that just doesn't look right and takes away the consistence I the model had above the kitchen cabinet it appears like an after thought. After moving in we had issues with the bathroom vents in one case water entered the bathroom after it rained and in the other bathroom the ceiling started to form bubbles in both cases the galvanized vents were not installed on the roof tops. The builders team were responsive to our calls depending on the issue we were calling them about. My recommendation to any potential buyer is that all the work is being performed by subcontractors and not directly KB workers thus builders commitment is not as I would imagine or have seen with KB homes in California. If you are planning on buying a home from KB I recommend frequently visit to your new home as it is being built, take picture, report and document everything to the builder that your dissatisfied with. One more recommendation I have for KB leave extra paint with every new house you sell so that the owner can perform touchups to the wall, front door and so-forth. One more request please remove the outhouse that sits across my home, it is disappointing to see every morning I leave my home to go to work. ... More

Cons: HOA is kind of expensive (no amenities or whatever) and the grass are uneven in the tiny park and sometimes there’s litters. Builder still has not replied or given me the garage opener they promised (it has been 2 months since we close), which shows they’re gonna be like that if some warranty issue happens. Loan officer keeps getting our names wrong during the process and the closing was postponed 2 times and only notify us hours away from it. Pros: Community is quiet. The house is fairly build.