KB Home Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About KB Home.
Read all 883 verified reviews from homeowners that built a new home with KB Home in the Las Vegas area. Las Vegas homeowners have rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Las Vegas Area
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Customer Reviews
KB Home - The sales office and the studio office were great but the process
- Carlos V.
- Verified HomeBuyer
- July 26, 2022
- Henderson, NV
The sales office and the studio office were great but the process after that not good at ALL, we still have lots of issues with the construction and materials. The finishing touches are still not good lots of mistakes not to count how many still not fix very disappointing this second time
Total Score 4
Quality 1
Trustworthiness 4
Value 5
Responsiveness 4
KB Home - I have had great experience with the sales staff.
- Simon Young K.
- Verified HomeBuyer
- July 19, 2022
- Las Vegas, NV
I have had great experience with the sales staff. No complaints there. Quality of service by design studio staff and Quality of craftsmanship by all trades need improvement. There were many repairs that took long time to be addressed and still one issue that has not been addressed. This issue isn’t primarily with KB home but with Sub contractors and KBHOMES not having control over sub contractors it hires.
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 3
KB Home - It’s too early to rate this home on some of the questions (thus
- Brian Matthew W.
- Verified HomeBuyer
- July 13, 2022
- Las Vegas, NV
It’s too early to rate this home on some of the questions (thus 3 stars). The buying process was pretty smooth and the people who helped us, like Sherry, were awesome!!!
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
KB Homes - Ascent
- Anonymous
- Verified HomeBuyer
- June 17, 2022
- Las Vegas, NV
Salesman was awesome, he sent us weekly updates, even through shortages of supplies and labor. Time at the design of 2 hours too short, another hour would’ve been satisfactory. Loan process with KB loans was stressful. Final walk through was good, but a few issues that were addressed is still in the works. All in all, everyone was professional.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
On schedule.
- Nels P.
- Verified HomeBuyer
- May 19, 2022
- Las Vegas, NV
Check EVERYTHING on final walk-through. Do all the windows work? Does the doorbell work? Does the irrigation system work? If multi-level, how does the HVAC for each floor interact with the controllers? Reinspect after a couple of weeks.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
KB Home - Need quicker responses
- Carmen O.
- Verified HomeBuyer
- April 22, 2022
- Las Vegas, NV
Need quicker responses to issues reported
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 1
Lack of follow-through, but a good home
- Aaron M.
- Verified HomeBuyer
- December 07, 2021
- North Las Vegas, NV
Overall I am very happy with my new home. I had several issues prior to my closing date and with it being a tight time frame between closing and having to move out of my previous living situation I had to let some stuff go that was never fixed, being told it would get done in 1-6 weeks. I have been at my property for almost 2 months now with none of that stuff getting remedied, but once that gets done I will be a lot happier.
KB Home responded:
Hi Aaron, I'm sorry to hear that you have some items in your new home that need attention. I'd like to help. Please email our Customer Relations team at CustomerRelations@kbhome.com so we can put you in touch with a member of our management team to look into this for you. We'll make sure you are contacted. Best wishes, Sheila.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 3
KB Home - Overall everything is ok, but my main concern is the backyard
- Tyson S.
- Verified HomeBuyer
- October 08, 2021
- Las Vegas, NV
Overall everything is ok, but my main concern is the backyard right side of wall it’s too low compared to all other walls on my neighbors.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
KB Home - The customer service isn't that great.
- Ferdinand Antol P.
- Verified HomeBuyer
- September 14, 2021
- Las Vegas, NV
The customer service isn't that great.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
Good Superintendent
- Kevin M.
- Verified HomeBuyer
- August 26, 2021
- Las Vegas, NV
Overall quality product and quick customer response.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
KB Home - I have not lived long enough in the house to provide feedback
- Mary Rose d.
- Verified HomeBuyer
- August 05, 2021
- North Las Vegas, NV
I have not lived long enough in the house to provide feedback on the quality, workmanship and value.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
KB Home - Beautiful Home designs & locations to pick from!
- Leilani Ann C.
- Verified HomeBuyer
- July 27, 2021
- Las Vegas, NV
Beautiful Home designs & locations to pick from!
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 3
The timeline took longer than usual. Superintendent Ryan and Kimara was great and helpful but the gentleman who initial was helping me was not always as helpful.
- Jessica G.
- Verified HomeBuyer
- July 20, 2021
- Las Vegas, NV
Everything seems to be an upgrade. The model homes are somewhat misleading but the prices of the upgrades are not bad. Overall pricing is alright but the timeline and follow up is not always the best. I have been living in our home for 3 months so far so good just some minor things need to followed up by w/ warranty.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
I really liked how i received texts and pictures during the building process.
- Alexandra K.
- Verified HomeBuyer
- July 03, 2021
- Las Vegas, NV
I was extremely pleased with the building supervisor, Ryan. He always addressed my concerns and returned my phone calls in a timely manner. However, I am not happy with the faucets that were placed in all the sinks and the careless paint job that was done. For the money that I paid for this home, KB should of had better quality materials! Furthermore, the home lacks light. It should of had more windows and more lighting in the bathroom by the sinks. I also have to turn my lights on during the day in my kitchen. How is this going to save me energy? I also hate the toilets! I have to flush more ...
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Everything from start to finish with no hiccups.
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Las Vegas, NV
Good buying experience but workmanship quality was subpar such as cracked tile roof, carpets, paint, cabinets trims. My recommendation is to double check all above before signing your closing paperwork. In my case, it seems all construction trade were rushing to close therfore having a lot of issues after.
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
Great salespeople and finance people !! Amazing. The place where I am having issues is for them to follow up and fix outstanding physical issues inside the home. Responsiveness is terrible and even when they finally do. They come after we complained
- Michael P.
- Verified HomeBuyer
- June 17, 2021
- Las Vegas, NV
And now today only two people came. We still have a small hole in our calk above the shower. This is unacceptable and they need to fix it ASAP. Unfortunately that does t seem to be a priority and no one has come to fix that. We already used the shower so we are afraid if there is further damage. Get on the ball and fix this ASAP. Touch ups still have not been done as well :(
Total Score 4
Quality 2
Trustworthiness 4
Value 5
Responsiveness 1
Customer Service Representatives have all been helpful and quick to respond to issues.
- Lorraine U.
- Verified HomeBuyer
- May 24, 2021
- North Las Vegas, NV
The workmanship has me questioning my home purchase.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
KB Home - The quality of the finishes was not what I expected for a half
- Lauren R.
- Verified HomeBuyer
- March 02, 2021
- Las Vegas, NV
The quality of the finishes was not what I expected for a half million dollar home. A few minor upgrades would have been appropriate such as dimmer switches on lighting, gas outlet in the backyard.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Nice kitchen
- Billy V.
- Verified HomeBuyer
- February 19, 2021
- Las Vegas, NV
Everything seemed nice except the carpet and padding. It seemed thin and cheap.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Quick response to issues
- Joseph G.
- Verified HomeBuyer
- December 09, 2020
- Las Vegas, NV
Space between homes to close
Total Score 4
Quality 4
Trustworthiness 4
Value 1
Responsiveness 5
KB Home - Everyone was polite and very helpful
- Anonymous
- Verified HomeBuyer
- November 01, 2020
- Las Vegas, NV
Everyone was polite and very helpful
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Responsiveness was great.
- Paul G.
- Verified HomeBuyer
- June 24, 2020
- Las Vegas, NV
Day of our walkthrough construction crew was still working, outlet was missing, light was missing and cabinets were not fixed from it being broken a month before our walkthrough. After issues were brought to their attention they did fix everything we pointed out. A month and a half later we are finding issues such as nails through poking through the carpet, stove and refrigerator are for some reason turning off and need to trip the electrical panel a few times already which worries me.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 5
I JUST WANTED THE QUALITY OF WORKMANSHIP TO BE BETTER
- Aranya T.
- Verified HomeBuyer
- January 25, 2023
- Las Vegas, NV
I WISH THE QUALITY OF WORKMANSHIP TO BE BETTER, SO I WILL NOT HAVE THAT MANY ISSUES WITH WARRANTY DEPARTMENT. I CLOSED MY ESCROW ALMOST 2 MONTHS, THE ISSUES ARE STILL THE SAME.
Total Score 4
Quality 2
Trustworthiness 3
Value 4
Responsiveness 1
The builder was good.
- Anonymous
- Verified HomeBuyer
- March 13, 2024
- Las Vegas, NV
We need a four wheel drive to get into the house for the driveway is to deep. Jesse was very good.
Total Score 3
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Terrible Experience With KB Lending
- Danielle E.
- Verified HomeBuyer
- January 03, 2024
- Las Vegas, NV
KB Lending is the worst experience I have ever had dealing with a bank. Questions were asked of me that were truly degrading, and Tracy Bisig, the SR Processor, was the most unprofessional person I have worked with in my life. She NEVER called me throughout the process to introduce herself, and I kept sending the same information because she was not organized. I was never told I could purchase this property from a different lender because I did not meet KD Lending's requirements. I was forced to use my life savings to buy this property because I had no time to seek outside funding. I have ...
Total Score 3
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
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