KB Home Reviews in Las Vegas, NV

The buying experience was great. However, I placed a couple of work orders in and haven't received a response. It's been a couple of weeks.

Office staff very knowledgeable and helpful. Design center staff also great

My home buying experience with KB was a gray experience! I was provide with great customer service through the entire process, and even after closing!

my total experience is 4.

Cheaply made homes at not so cheap prices.

He was so helpful

Great overall experience from the KB sales and construction teams. Very dissatisfied with Kb home lending and their lack of responsiveness. Home move in was delayed, movers rescheduled, and my work had to be rescheduled. Cost me thousands of $$$ due to mismanagement of my loan closing process.

There were a lot of delays due to COVID but everyone was great about keeping me updated when building finally started and throughout the process.

Great customer service

It was a fairly simple buying experience.

KB home team, very helpful, wonderful service!

Good service and very attentive

I really appreciated all the emails in the building process. Workmanship/Materials: I wish somethings would have been said about the time not being sealed prior to move in. I wish it was also said (if it is said then emphasized more) that the paint will be a matte as well. Both the sealing and the paint should at least be things that people can choose to upgrade through KB. I know everything can't be perfect but I do feel that the painting could have been done better (lots of little dots on my time). Also anything that I asked to be touched up was done, however now it is just as obvious. Trustworthiness: I also feel that it should be explained that if you don't have a realtor to represent you, then KB is just representing themselves which with any company that is not what is best for the customer. Obviously this would take money away from them so it won't happen with any builder. I had a lot of confusion when dealing with KB financial and feel they were talking around my questions to halfway answer so the outcome was best for them. Value I gave 4 because they are very expensive houses. I understand that is the going rate but I feel the sale price is nowhere close to the actual cost to build it. I feel KB definitely does not use the best products (paint company they use says that they water down the cheapest paint that they buy from them). This might be standard with all builders but does not make it "Great" quality. Responsiveness: Great responses prior and once purchased. I haven't really had an issue except for sealing time and paint quality which I had an outside company do. I hope i continue to get great responsive after this review is complete as well. ... More

The builders need to pay more attentions to the fine details. The use of some known brands seems attractive but not practical. double handle instead of single handle on faucets. Drain handle hide behind and set way too low for good looking but you need long and slender fingers to pull it up. missing screws etc. defects on the quartz counter top, punch thru brat nail tips at the base board almost cut my finger, toilet seat fastener cover automatic pop open due to engineering defects, hot and cold water outlet from wall to the pedestal can be seen while sitting at your toilet. we do not expect every single cement block be perfect but paying half a million dollar home, a few corner chipped cement block is not that expensive to pick a good looking one and safe the defective one for your home art works. front walkway bricks came off as you walk and step on it, near falling disaster on my mover. over all, KB has done an excellent job. Builders need to pay more attentions to detail, fine details; that is what I call workmanship or craftmanship. Top brand names may not mean top quality craftmanship. Enjoy. ... More

I love my home. I wish there were more focus put on ensuring the quality of workmanship from start to finish and the presentation and cleanliness. Other than that, everyone was attentive and helpful to my concerns during the build process. I suggest improving customer service response time during the 30-90 days after move-in as this a critical time for the homeowners as they discover their new home and much of the information provided to them initially were more likely lost or forgotten. Understanding this and being available to homeowners is key to building trust and getting the five star rating. ... More

Home buying and sales office experience great. Seemed like they had a floor plan for any situation. Walkthrough/closing/key handover process is a bit confusing and not cool device to homebuyer. Blue tape from walkthrough removed even though items weren’t fixed.

Good customer service and professional

The home was ready on time as promised

Jim in sales and Dan on the construction side were fantastic to work with. They provided regular updates and delivered the house ahead of schedule.

Tom was great throughout the whole process from start to finish. He was always very responsive and eager to help solve any issues we were running into. For the sales team, Iman also was very responsive and tried to satisfy all of our needs. At first, we were not too pleased with the process, communication, and updates we were receiving. We voiced those feelings to Iman and she listened to what we had to say and went out of her way to make sure we were happy with our decision. We are still working through a few last hoops with their customer service and warranty department to get a few last things squared away, but the customer service team has also been very helpful. ... More

Experience was easy and the people were extremely helpful except for the lending experience.

After 3 months, Still waiting for cabinet doors to arrive

Great presentation. Expedient service and eager to get to closing.

Bring your realtor or trusted friend with construction and design knowledge along with you during different phases, and walk thru's. Make a list of items that need clarification (buyer and sales staff), get some trusted outside opinions.

The sales agent and Superintendent responded, answered, and solved my questions or concerns quickly.