KB Home Reviews in Las Vegas, NV

After 3 months, Still waiting for cabinet doors to arrive

Great presentation. Expedient service and eager to get to closing.

Bring your realtor or trusted friend with construction and design knowledge along with you during different phases, and walk thru's. Make a list of items that need clarification (buyer and sales staff), get some trusted outside opinions.

The sales agent and Superintendent responded, answered, and solved my questions or concerns quickly.

Vanessa and Mike were incredible and truly made our experience wonderful. Vanessa explained things along the way and Mike always kept us up to date during the build. Both represented KB Homes very very well!

Great and welcoming! Helpful information and good responsiveness with staff. Sometimes it took a minute or an extra call/email for response but did get back to me with all my questions, and was always available. Workmanship and materials could use a bit of work but expected as a company building multiple houses at once. As a first time home buyer buying a new build, it was a great experience. Overall satisfied and happy with my buy. Thank you!

The home building process took way longer than originally anticipated. I believe this was due to supply issues. However, there were multiple KB home staff communicating with me throughout the process. Alex was responsive to my questions regarding the building timeline. He ensured that the design and decor that I requested was in place. The house looks amazing! Sean and Jennifer were proactive during the loan approval process and would answer any questions that I had. I appreciated the fact that they understood that I really wanted to become a homeowner and they helped make it happen!

The build is of good quality. There were some minor issues when moving in but were resolved promptly. With exception to an expensive water bill accrued because the irrigation valve was faulty, causing a small but expensive leak in the sprinkler system. I was hit with a $350 bill, that I have no choice to pay with the water district. Customer service was contacted and chose not to say say yes to doing the right thing. Apparently the warranty covers inside the home only. Working in the hospitality industry, we would have eaten the cost in order to preserve our reputation. However I believe KB is not entirely in accordance with its branding message “#1 in Customer Satisfaction”. KB and its lender will gain approx $800k between purchasing the home and interest accrued over 30 year loan. I would think that $275 would be something that could be written off, but I guess KB is solely interested in maximizing profit margins. At the expense of its customers. This is very unfortunate because the staff members I’ve worked with are wonderful dedicated professionals: Amber (realtor, who was very patient and kept us updated regularly ), Gina & Traci (loan officers, who were very patient in keeping us appraised) Paul (Superintendent, his easy going demeanor and passion for magic) & especially to Raymond (Asst Superintendent, whose gone above and beyond because he is Cleaner *read Relentless by Dwayne Grover) have been very professional and easy to work with. They made the homebuying process more manageable & helped lower our stress levels. ... More

Buying a house to kbh over all is ok.

The homebuilding process was stressful as many new home buyers know. The loan process was the most stressful part. I felt like a lot of the documents we were giving were being lost and had to be redone a lot of the times. And the communication between the sales agent and loan officer was not well. I understand having to keep giving documents in order to continue the process for the loan, but to keep being told that documents were never received despite the email confirmation was frustrating. Jared, our sales agent was amazing. He kept us updated every week and met our needs whenever we needed. Jason, the superintendent of our home was also super helpful. He worked fast and completed the tasks that needed to be done ASAP. Overall, the homebuying experience was great, despite the loan process. ... More

My building supervisor, Nick is great. He has a great personality and is very patient. He listens to all my "concerns" and respond promptly. He even picks up his cell phone on weekend when I have a blown fuse in my kitchen and gave me advice. He had accommodate and assist me to change my initial walk through date when I had some oral surgery done in NY. I had a condo in NY LI area and my experience with KB home and Nick opens my eyes on how excellent builders respond to their customer after the sales. KB could write the text book on customer care. They truly earn their motto on "relationship building". I am impressed that a lot of employees purchase KB homes in the vicinity. This substantiate the quality of their work. An "insider" knows true quality. Overall my experience is extremely positive. It makes my 3000 miles move form LI to NV very worthwhile. I also want to mention Venessa who is my sales representative. She had kept me inform all the way through the building phase. She is an asset in the sales team. Keep up the good work. ... More

Just make sure to be very attentive

Building experience was ok. Little attention to details with the finished product.

Overall it is good work.

Good service and excellent knowledge of overall products

Purchase single story home love the floor plan Some cabinet doors missing and last time I checked still missing im not happy about this also a/ c air screen missing. Great sales people and superintendent

Be patient.......some things take a while due to shortages

We appreciated the weekly updates.

Just see if you like kb homes

Despite the supply chain issues, the house is very nice and worth waiting for.

It was exciting watching every phase of the house being constructed. When the time came to close and move in there were some issues that needed to be addressed which comes along with new construction. But I was very satisfied with Russell and Brandon addressing our issues in a timely manner. Overall KB gives a beautiful home for your money. I would use them again if I was in the market.

Yes we already share it with my friends

It’s a nice area and the closing part was confusing because when we get our key the person does not know about it they worked hard to get the deadline. Overall it’s okay experience a lot of place to grow. And also hopefully the communication and responsiveness will get better.

It was a good experience.

KB project manager and site superintendent are very responsive and client focus.