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KB Home Reviews in Raleigh Durham Chapel Hill, NC

What Raleigh Durham Chapel Hill Homeowners Have to Say About KB Home.

Read all 276 verified reviews from homeowners that built a new home with KB Home in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in Raleigh-Durham-Chapel Hill Area

276 Reviews in Raleigh-Durham-Chapel Hill Area

Ratings by Category

Overall 4.4

Quality 4.4

Trustworthiness 4.4

Responsiveness 4.4

KB Home in Raleigh-Durham-Chapel Hill Area

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Customer Reviews

KB Home - Great experience overall starting from the first visit to closing.

  • Prasad P.
  • Verified HomeBuyer
  • October 30, 2020
  • Fuquay Varina, NC

Great experience overall starting from the first visit to closing. Other home builders should be more like KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

House was unfinished at closing date

  • James C.
  • Verified HomeBuyer
  • October 28, 2020
  • Fuquay Varina, NC

The contract supervisor that was employed when we bought our house was horrible! So many things were not completed for our home on the Closing date and he lied about so many issues and made excuses for not being able to complete items.

KB Home responded:
Hello James, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 2

Warranty department unresponsive

  • Travis C.
  • Verified HomeBuyer
  • September 22, 2020
  • Fuquay Varina, NC

Not getting initial issues and workmanship defects addressed. Terrible communication. Unresponsive representatives.

KB Home responded:
Hi, Travis, we're very sorry for any frustration with your home and communication. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Stressful experience

  • Debbie M.
  • Verified HomeBuyer
  • September 22, 2020
  • Fuquay Varina, NC

We’ve had several concerns and building issues. Overall, most have been corrected or at least addressed.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 1

Thoughtful design and planning

  • Larry H.
  • Verified HomeBuyer
  • September 15, 2020
  • Fuquay Varina, NC

Great plans, competent people, decent quality materials and reasonable pricing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

New home purchase

  • Billy K.
  • Verified HomeBuyer
  • July 28, 2020
  • Fuquay Varina, NC

An overall great home buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Hari K.
  • Verified HomeBuyer
  • July 14, 2020
  • Fuquay Varina, NC

Excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall I am satisfied with KB Home purchasing investment homes

  • Sreenivasula M.
  • Verified HomeBuyer
  • June 09, 2020
  • Fuquay Varina, NC

Overall I am satisfied with KB Home purchasing investment homes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - Good overall

  • Jessica W.
  • Verified HomeBuyer
  • April 30, 2020
  • Fuquay Varina, NC

Good overall

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Awesome experience!

  • Norberto V.
  • Verified HomeBuyer
  • April 28, 2020
  • Fuquay Varina, NC

Awesome experience with all the staff involved in the entire process. Great home! Very energy efficient! My wife and I are very happy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Enjoying newly home

  • Edgar H.
  • Verified HomeBuyer
  • March 29, 2020
  • Fuquay Varina, NC

A few minor concerns but overall decent experience.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Less than Thrilled

  • Neal S.
  • Verified HomeBuyer
  • March 24, 2020
  • Fuquay Varina, NC

Please check the workmanship. Bottom door gaps to large, latch plate not precise (3 doors), painting appears down right amateurish - wall repairs you actually see the paint roller marks, cutting on corners not precise. I really expected more from a reputable builder like KB.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Love the KB Experience

  • Randall T.
  • Verified HomeBuyer
  • March 21, 2020
  • Fuquay Varina, NC

My husband and I have been very pleased with our KB Home buying experience. From start to finish we have been very happy. Any concerns or questions are responded to immediately. We recommend a KB home to anyone we know is looking for a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes Review

  • Ben G.
  • Verified HomeBuyer
  • March 19, 2020
  • Fuquay Varina, NC

Steven did a great job and helped through the sales/buying process. Chuck was awesome and deserves a 10 rating. The mortgage team was also very helpful in the process.a

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great quality

  • Chelsea S.
  • Verified HomeBuyer
  • March 10, 2020
  • Fuquay Varina, NC

The experience of buying has been great! Sales and building managers were extremely responsive and want to make sure we were 100% satisfied. No issue is too small and they are prompt in fixing the minor issue. We just had our 30 day walk through and got things fixed we noticed even after moving in! We also get a 1 year review as well but can reach out with any issues before then. If we had to do it again we will feel confident in picking KB homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great company

  • Jaimie E.
  • Verified HomeBuyer
  • January 28, 2020
  • Fuquay Varina, NC

Everything is great just wish we could have went over a few thing one more time but we happy thanks KB team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good builder

  • Guido G.
  • Verified HomeBuyer
  • January 15, 2020
  • Fuquay Varina, NC

The service of your people is great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I enjoy my new home very much

  • Theresity S.
  • Verified HomeBuyer
  • January 14, 2020
  • Fuquay Varina, NC

I enjoy my new home very much

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The only down side we experienced was timing.

  • Alex L.
  • Verified HomeBuyer
  • January 07, 2020
  • Fuquay Varina, NC

The only down side we experienced was timing. House was 2 weeks behind schedule and the house was not complete when we did our final walk through or second final walk through before closing.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

Great sales and service

  • Kelly L.
  • Verified HomeBuyer
  • December 12, 2019
  • Fuquay Varina, NC

I thoroughly enjoyed the sales and the service at KB Homes. Responsive, friendly, and trustworthy is how I would summarize the process of buying a KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Michael J.
  • Verified HomeBuyer
  • December 10, 2019
  • Fuquay Varina, NC

Helpful, informed you every aspect of each building stage and very professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The garage is way to small and not smartly designed to maximize

  • Kevin S.
  • Verified HomeBuyer
  • November 19, 2019
  • Cary, NC

The garage is way to small and not smartly designed to maximize space

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Stay in close communication with KB through the process.

  • Omar M.
  • Verified HomeBuyer
  • November 19, 2019
  • Fuquay Varina, NC

Stay in close communication with KB through the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Beautiful home

  • Ariel A.
  • Verified HomeBuyer
  • November 12, 2019
  • Fuquay Varina, NC

Beautiful home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very happy with the entire home building process.

  • Jill F.
  • Verified HomeBuyer
  • October 23, 2019
  • Fuquay Varina, NC

Very happy with the entire home building process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5