KB Home Reviews in Raleigh Durham Chapel Hill, NC

Every thing was outstanding. Great group .,

KB home seems to be more about quantity & production vs quality & customer satisfaction. Had multiple issues with house & community since home purchase. Workload applied to management team seems to be a lot to be able for them to address all homeowners concerns, repairs & issues in timely manner.

The whole process has been pleasant overall. There were several issues, but the crew are willing to step in and provide best services, I would like to shout out to Marshal, Mark and Rana. They are so professional. Treat this community and resident as families. My only suggestion to KB is to pay extra attention to drywall and trim, for inspection, that is most aspects of walkthrough. It could get frustrating and reduce overall impressions . Should have different cost, timeline and supervision on those depending different price points.

Cody was very attentive to our needs after closing. He was always a phone call or text away.

My Sales person Kuniki and my Project Manager Kelly were outstanding! They communicated with me regularly and were super responsive to my questions and concerns. I have been in my home for just 2 months now and getting my punch list handled was easy and things were completed in a timely manner. Kelly is on top of the trades people and has done well fostering relationships with highly skilled and professional teams.

Wonderful from start to finish!!

I Love my new home!

KB Home builders were easy to work with. Was informed weekly on the progress of my home being built. Quality of workmanship inside the home could be a bit better but the overall experience was great. Addressed all concerns immediately. Very happy with the outcome.

Teddy was so knowledgeable on the entire building experience, accommodating and very easy to work with.

We had an excellent experience with sales and project management. Tim our sales rep was professional, easy to work with, responsive and got us into a great lot and house in the timeline we needed. Very knowledgeable. Our project manager Kaisee was a pleasure to work with him. He explained the process and timeline. He sent us weekly pictures and updates. We are very happy with the community and its features. We love our new home.

We’re proud of our new home however I’m ashamed of how things were handled in the last week or 2 of the process

Teddy is the man! He is very responsive and helpful. I highly recommend him for all your issues. Now Stephen is the man as well! He’s quick, decisive, and is helpful for helping you follow up when you have any issues with your loan. Birchwood is an awesome place to call home!

Intial state they give multiple design options to choose from

I would not like to share with my neighbors

nice, family home. trust KB Homes to do a good job

Things went well overall - spec home didn't play a big part in the building process.

Our new home has everything we wanted and needed and then some! Great Job KB!

We had a great experience with KB homes from start to finish. Highly recommend going with KB if considering new construction!

Every time I told him about the yard.he had it fix.the gutters an many more

KB home builders exceeded our expectations when it came to craftsmanship, responsiveness and the care they put into prioritizing our project and making sure we were satisfied with our new home. The entire crew was amazing but special thanks to Marshall, Dixie and Cody for making the process that much easier, you are the absolute best!

All I ever read about is negative new build experiences. We had a few hiccups along the way, but I feel KB did everything they could to resolve them. So far we are pleased with our purchase.

The process wasn't delightful. I was given false hope several times and was offered things I didn't receive. If I could do it all over, I wouldn't choose KB homes.

Jan and Ian have been amazing in making sure that we’re satisfied with our home purchase. They follow up to make sure the house is functioning as it should. They oriented us on what to do to make sure the appliances warranties are properly submitted. Great people to work with!!!

Worst workman ship ever, the whole process was a nightmare for me

Very good experience! Thank you!