KB Home Reviews in Raleigh Durham Chapel Hill, NC

Good overall

Steven did a great job and helped through the sales/buying process. Chuck was awesome and deserves a 10 rating. The mortgage team was also very helpful in the process.a

I thoroughly enjoyed the sales and the service at KB Homes. Responsive, friendly, and trustworthy is how I would summarize the process of buying a KB Home.

I would highly recommend working with KB Homes. We had a great experience and are enjoying the house very much. The workmanship is very high quality as are the building materials were used. Any minor problems we have had have been fixed quickly and without trouble. Throughout the building process the work site was kept incredibly clean and we were free to visit as much as we wanted to check on the progress. The house was completed right on schedule. The building superintendent for our neighborhood has been amazing to work with and has made our entire experience easy. Any complaints we have are extremely small, it has overall been a great experience and I would happily work with KB Homes in the future. ... More

There were some minor issues at the 30 day, which is expected. However, I rated 4 in those 2 areas because some of the issues should have been seen prior to move in plus it's been 3 weeks and there are still a few outstanding issues that have not been addressed.

KB Homes strives to satisfy the home buyer at every turn. Prompt response to any and all questions, provides appropriate guidance on options, taking the time to fully explain all details including warranties and who to call for assistance if needed.

Great design, excellent team from sales to mortgage, to construction. Made our experience of buying a home a smooth process.

KB pays attention to complaints and resolves issues in timely manners

The sales office, lender and contractors were all amazing. Each and every one of these people made what would normally be a stressful event, more reassuring and calming. They built our home in the timeline that we really needed. They kept us updated throughout the entire process.

KB Home has been an exceptional resource in my process of buying my first home. The seller, builders, and legal representatives made it easy for me. Thank you.

Salesperson Tim was great to work with and he communicated well. Construction supervisor Kaisee was always on top of things and also communicated well. Customer service director Greg did a great job explaining how things in my new home work and was willing to go over and above to help with any issues. I withheld one star because of numerous delays. Overall though, it has been a great experience!

The experience was rocky at first! Sean helped navigate the issues and once Nemo came on, it kept getting better!

I am looking forward to many years in my townhome.

I worked with KB team and they have assisted me professionally and they were helpful. I had a positive experience throughout the buying process. Love my home..

Overall I've been happy with buying the house and the service!

We purchased this KB home very recently and living in it for around two months now. Build quality looks good to us, outer wall including window panels are of solid quality. Great insulation ! Good quality flooring. Builder was also very responsive and took care of all the issues (mostly minor) that we faced once we moved in. Although we expected few things could be much better such as kitchen counter top which seems to be cheap builder grade quality. Also, kitchen appliances like dishwasher, oven (range) etc- they were very basic and builder grade quality. I think apart from these we liked everything in the house. ... More

Last Sunday for the first time we were going to use the washer and is not working. It doesn't start.

Buying a new home that is brand new, was a great experience. We had the opportunity to upgrade a few options, the builders were generous in delivering a few of those wants. overall, very pleased and will definitely let others know.

Superintendent, Ian, no question the very BEST in class. Home studio consultant, Dixie - FANTASTIC. Home sales reps: Marshall and Jan B, top notch as well. Stay on top of the KB Loan team amd question everything they do and keep all your correspondence with them...watch out for duplicate requests

Daniel was very helpful and responded to my questions and inquiries.

Terry has been very responsive to our requests for assistance and has answered all our questions adequately.

The sales and lending team were helpful and responsive throughout the buying process. Any issues we found upon move-in were addressed at our first month walkthrough. Energy star certification is a plus.

There is always room for improvement, and these aren't high end townhomes. That said, the few issues addressed to the building team were quickly responded to and remedied ( albeit they should not have been there to begin with). Home value, at time of purchase, seems in line with market conditions and the entire build time seems appropriate. Overall, a much better home buy/build experience than anticipated and would recommend at this price point.

We recently bought a home in a new KB Home community. We had never bought new construction before and it was an experience. We were downsizing and the process took much longer than expected as new wells had to be dug, approved and put on line. The design studio experience was enjoyable, picking our fixtures, cabinets, countertops, hardware, etc. gave us some choices to customize our home. The different staff members we dealt with were mostly attentive to our needs. There were many minor things that needed attention, but I guess that happens with new construction. They were all fixed in a timely fashion. The neighborhood needs time to grow into itself as it’s pretty much devoid of trees and shrubs. ... More

The beginning stages of the process were fine. The building process was a nightmare due mainly to well issues. We love our home though!