KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11549 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great service from start to finish
- Luis M.
- Verified HomeBuyer
- January 16, 2024
- Auburndale, FL
Great experience all around. Definitely recommend.
KB Home responded:
We're thrilled to hear that you're happy with your KB Home experience, Luis!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Marco, Liset, Jessie
- Larry C.
- Verified HomeBuyer
- January 16, 2024
- Riverside, CA
These individuals were very informative, helpful and kind. They were all extremely knowledgeable and efficient at their jobs and were able to troubleshoot any and all challenges that arose. I am more than appreciative for each of them. KB Homes is certainly fortunate to have them.
KB Home responded:
Thanks so much for sharing these kind words with Marco, Liset, Jessie, and the rest of the KB Home team, Larry!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
I am happy with my house as a whole.
- Anonymous
- Verified HomeBuyer
- January 15, 2024
- Las Vegas, NV
It took some time for issues to be resolved after we got the keys. Luckily my issues were minor and were easily resolved once they got to it. The indoor paint is bad though. It easily gets dirty and when you clean it, it comes off. Jeez! Had I known beforehand I would have had the house repainted before I moved in. No major issues so far. Am I happy with my house? I would say yes. Oh, the gap between the bottom of the door and the floor is big. It looks like the door is in mini skirts. LOL!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
KB Home Review
- Viet T.
- Verified HomeBuyer
- January 15, 2024
- Fresno, TX
Quality of workmanship is lacking specifically painting of the doors, accent windows, etc. Still see paint drips and paint of glass of glass doors and windows. Make sure to fully understand what specials are being offered. Some of the sales rep are not familiar with the specials and can provide conflicting information. Have these resolve as soon as possible or you will lose out on the special.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Great builder and customer communication
- Isabella R.
- Verified HomeBuyer
- January 15, 2024
- Chapel Hill, NC
Chris was very helpful all throughout the process. Anything that was unsatisfactory in regards to the workmanship was corrected promptly.
KB Home responded:
We're thrilled to hear that Chris and the rest of our team were able to provide such a positive experience, Isabella!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our dream home
- Md A.
- Verified HomeBuyer
- January 14, 2024
- Phoenix, AZ
It was an amazing experience! Everyone worked so hard, and we are grateful for all of them.We want to thank everyone that worked so hard to give us our dream home.
KB Home responded:
Congratulations on your new home! We're thrilled to hear that you're loving your new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
suzy
- Susan O.
- Verified HomeBuyer
- January 13, 2024
- Richmond, TX
Kbh team are excellent. They are ready to work with you throughout the process of your home buying, and make the whole process stress free. Also, they don't abandon you after you have got your house. They are ready to help wherever needed. Great team!
KB Home responded:
Thank you so much for taking the time to share these kind words with the entire KB Home team, Susan!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Brook was so helpful.
- Joan W.
- Verified HomeBuyer
- January 12, 2024
- Las Vegas, NV
How easy it was. All levels of everyone we worked with at KB homes was exceptional
KB Home responded:
Thank you for sharing your positive KB Home experience with us, Joan! We're glad to hear that you enjoyed your time with us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazingly smooth
- Stephanie G.
- Verified HomeBuyer
- January 11, 2024
- Riverside, CA
Tisha, Jeff, and William make a great team. From beginning to end and even after the fact, they continue taking care of me. I would recommend a KB home to friends and family.
KB Home responded:
We appreciate you sharing these kind words with Tisha, Jeff, William, and the entire team here at KB Home, Stephanie!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Review
- Nicholas J.
- Verified HomeBuyer
- January 11, 2024
- Converse, TX
Pleasant experience and easy process
KB Home responded:
We're glad to hear that our team was able to provide such a positive experience for you, Nicholas!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Gorgeous beautiful amazing very happy
- Leonard B.
- Verified HomeBuyer
- January 11, 2024
- Lake Elsinore, CA
Love this home Dream come true
KB Home responded:
Congratulations on your beautiful new home, Leonard! Thanks so much for sharing your journey with us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very professional team
- Barney O.
- Verified HomeBuyer
- January 11, 2024
- Jacksonville, FL
The whole KB home team is outstanding, from the first day to the last day. Every question asked was answered. We asked for a rush, and they jumped through hoops to get the home to us. It was a pleasure dealing with everyone.
KB Home responded:
We're thrilled to hear that you had such a positive experience with our team, Barney! Thanks for sharing your journey with us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My First KB Home Experience
- Gerly L.
- Verified HomeBuyer
- January 11, 2024
- Ontario, CA
My KB Home Experience is just AMAZING! From the very beginning, until now I am very well satisfied with the service. Everyone from KB Home at Sunset Belmont Ontario were professional, kind and very accommodating. They were always ready to answer all my questions. Special thanks to Roger/Gilbert, Sarah/Jorge and Melanie! I am very grateful to all of you for giving me and my girls a beautiful home!
KB Home responded:
Thank you so much for sharing your amazing KB Home experience with us, Gerly! We're glad to hear that our entire team was able to work with you along your journey.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very hard working and outgoing people
- Lawrence M.
- Verified HomeBuyer
- January 10, 2024
- San Antonio, TX
I want to take the time and say thank y’all for going out of y’all’s way and making my dream come true by buying my first home with yall everyone was very friendly and hard working people
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellence in selling to closing
- Juhyun L.
- Verified HomeBuyer
- January 10, 2024
- Buena Park, CA
Seamless and excellent our KB Home Rep. (John J.) was beyond great. His entire team is beyond excellent!
KB Home responded:
Thank you for taking the time to share these kind words with John and the rest of the team here at KB Home, Juhyun!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home owners
- Geovan R.
- Verified HomeBuyer
- January 10, 2024
- Lemon Grove, CA
Everything was great expect for the consistent pests entering the home. Ants, crickets, and spiders. Besides that everything else is great.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Rick
- Richard P.
- Verified HomeBuyer
- January 10, 2024
- Lincoln, CA
Great home buying experiance smooth and easy .
KB Home responded:
We're glad to hear that your home-buying experience was smooth and easy with the KB Home team, Richard!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Building Superintendent
- Wendy C.
- Verified HomeBuyer
- January 10, 2024
- Homeland, CA
This guy went over every square inch of my home with me to ensure everything was perfect or fixed and that I knew how to operate and maintain all the fixtures. He assured me that if I was unsatisfied in any way, KB would make any concern right. And they have!
KB Home responded:
Thanks so much for sharing your KB Home experience with us, Wendy! We're glad to hear that our team was able to help you with your new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Customer Service
- Christian R.
- Verified HomeBuyer
- January 10, 2024
- Ontario, CA
We wanted our first home buying experience to be as reliable as possible. We've read so many reviews of bad customer service after the purchase and we were afraid of getting tricked or left out in the dust. Though it was definitely a stressful situation as I am sure all home buying experiences are, our mortgage lender Jessie, realtor Stephan and our construction contacts John and Phillipp were fantastic! They made sure that our overall experience was great, followed up weekly if not more, and what meant most to us was the follow up after the purchase. We are very happy with our decision ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Team was very supportive
- Gaurav G.
- Verified HomeBuyer
- January 10, 2024
- Antioch, CA
I was a nice experience to work with following KB Team members: Anya,Daniel and Michelle from Sales Team. Kevin and Kerry from Loan Team Herb,Douglas and Rudy from Customer Relationship Team. They were all very supportive in the journey! Thank You so much!
KB Home responded:
Thank you so much for sharing these kind words with the entire team here at KB Home, Gaurav! We're honored to have worked with you through your journey.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home is amazing
- Jake D.
- Verified HomeBuyer
- January 10, 2024
- Henderson, NV
KB Home just finished building my house and I could not be happier. From Steve in sales to Adela in construction everyone was extremely professional and helpful. I would recommend KB Home to anyone.
KB Home responded:
Congratulations on your new home, Jake! We're so glad to hear that Steve, Adela, and the rest of our team were able to provide such a positive experience for you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Kenneth
- Kenneth L.
- Verified HomeBuyer
- January 10, 2024
- Clermont, FL
Started out good. Appraisal was not what we expected. After living in the house for 1 month. And discovering the construction and item was poorly installed. Promises made for first 30 days to get a good review. Additionally, KB HoA contract stipulations is not in the best interest for homeowners when it comes to lot boundary lines to allow each homeowner to install their own fence. Looking at the overall quality, Very very poor. . You all are not recommended. All the best.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 5
Beautiful home
- Theresa C.
- Verified HomeBuyer
- January 10, 2024
- Fort Myers, FL
It was worth the wait!
KB Home responded:
We're thrilled to hear that you love your beautiful new home, Theresa!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lilac
- Rueben C.
- Verified HomeBuyer
- January 10, 2024
- Homeland, CA
It’s a process but at the end it works out
KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with the team here, Rueben!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love my new home!
- Anonymous
- Verified HomeBuyer
- January 10, 2024
- Winter Haven, FL
We recently built and purchased our first KB Home and we love our new home! However there is some room for improvement with the home building communication process and the craftsmanship of the home. Our Superintendent has helped us a lot and his name is Wilfred. We look forward to seeing some future improvements as we're going to be building a second home for a family member in our same community in the upcoming weeks.
KB Home responded:
We're so excited to hear that you are loving your new home! Thank you for taking the time to share your experience with us.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
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