What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3359 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3359 Reviews - 317 Communities

5 ★(2495)

4 ★(477)

3 ★(205)

2 ★(113)

1 ★(69)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Construction Supervisor Charles did a great job at every phase

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Port Saint Lucie, FL
  • May 28, 2019

Construction Supervisor Charles did a great job at every phase and was in touch and available when I needed him.

star-rating Pay attention to details.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Terry G.
  • Surprise, AZ
  • May 06, 2019

The overall house is great, we have a better than quoted SEER rating, but the toilet seat won't stay up. The hinges squeak on the pantry door. It is the little things that need attention. The KB Home crew has done an impressive job in correcting all the little detail items that have shown up in our first 30 days, if the subs would have done things correctly on the first go around there would be a 5 star rating up top. ... More

star-rating KB Home - New home buying experience can be intimidating but you just need

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Charles T.
  • Pearland, TX
  • April 23, 2019

New home buying experience can be intimidating but you just need to know what you need in your new home before you go to the studio.

star-rating First time home buyer

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • RONNIE G.
  • Katy, TX
  • April 19, 2019

Finding my first house with KB Homes was a thrilling process. They were very responsive, they told me exactly what was required, and they provided me with steps to closing my deal.

star-rating KB Home - Better quality work in some areas

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Blaine F.
  • Jacksonville, FL
  • March 27, 2019

Better quality work in some areas

star-rating KB Home - The folks at KB are great to work with.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Adam T.
  • Castle Rock, CO
  • March 26, 2019

The folks at KB are great to work with. There are a couple corners that they cut to save $$$, but overall good value.

star-rating Paint

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jeffery E.
  • Humble, TX
  • January 24, 2019

Disappointed in the quality of the interior paint. Paint splatter is on almost all 1/4 round and floors. Painters did not caulk under any door frames.

star-rating Everything great but the financing process!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Steven M.
  • Mascotte, FL
  • January 20, 2019

We were so happy about everything but the finance process. A delay resulted in us having to pay for mortgage insurance; due to our floors being back ordered. Also, our lot price made our closing cost of our home, higher than our home is even worth.

star-rating They try hard

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Wimauma, FL
  • January 18, 2019

At first they were very on top of issues, as more issues arise after living in the house it took longer and a littler hard to get things accomplished - especially the first time

star-rating KB Home - Loan officers should have better communication skills.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kirkland L.
  • Stockton, CA
  • January 08, 2019

Loan officers should have better communication skills...

KB Home responded:
Hi, Kirkland, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. -- Lynn ... More

star-rating So far so good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Alexander C.
  • Trinity, FL
  • December 20, 2018

The process was easygoing

star-rating KB Home - They will provide all the information that you need right away.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Cesar G.
  • Lakeland, FL
  • January 14, 2021

They will provide all the information that you need right away.

star-rating KB Home - We love our house, but we had to move quickly so the walk through

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Emily R.
  • New Braunfels, TX
  • January 12, 2021

We love our house, but we had to move quickly so the walk through was fast and now we are seeing small details. The main issue that we had/have is some of the light fixtures and fire alarms are popping off.

star-rating KB Home - The individual from KB Homes who sold me the home was great.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Shane P.
  • Jacksonville, FL
  • January 06, 2021

The individual from KB Homes who sold me the home was great. Always there to help and get answers quickly.

star-rating Affordable tome homes to buy at a lovely (top of the hill) location in the Bay Area

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Karthik C.
  • San Jose, CA
  • December 15, 2020

Affordable homes, nice hill views and prime location

star-rating Quality overall with a caveat

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Alton B.
  • Magnolia, TX
  • December 08, 2020

The process was good. I found it disappointing from the get-go that if our real estate agent was not present on first visit they would not be allowed on the purchase contract. This cost me several thousand dollars on the start with no going back, despite using their preferred agents. The building process was good and relatively quick despite the early stages of the pandemic. The builder overseeing my home was outstanding and fixed everything I requested, within the bounds of KB's very tight leash. The design center had plenty of options despite being highly overpriced, I performed the same upgrades myself at 25% of the cost. The primary down point was when I was up-sold by HomePro for a internet/cable provided conduit that ended up being useless due to a failure for the company to communicate with the installers from AT&T. Overall I'm happy with the home and have found it to be a great neighborhood. ... More

star-rating Happy but..

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Jill L.
  • Sacramento, CA
  • November 12, 2020

Everything was great until I found a crack down the middle of my front por ch. I was concerned about the comet made after that that I should just wait cuz I'll get cracks all over the place as the house settles. Before that everything have been wonderful. now I'm concerned about the cracks in the drywall and everything else that's going to happen. ... More

star-rating KB Home - Ask questions.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • John S.
  • North Las Vegas, NV
  • November 07, 2020

Ask questions. There will be things that you overlooked that you will be kicking yourself later on

star-rating KB Mortgage NOT recommended

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Luziris B.
  • Prosper, TX
  • October 15, 2020

I’m pleased so far with the project manager and the responsiveness when I have questions and needs. On the other side the experience through the mortgage approval and closing has been the worst experience ever. The closing was pushed more than 2 weeks from the original due date because the loan processor/analyst didn’t even check the emails I sent with the documents requested until the original “day of closing”. Documents where sent multiple times. No updates whatsoever after the delay, every day was a different story or request and no “target” day to close the loan. Even the appraisal for a property of their own was delayed and coordinated super late in the process. I will never finance again with KB home ... More

star-rating Camille customer service

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Xaymara D.
  • Mascotte, FL
  • October 09, 2020

Camille is awesome and very friendly. She always answered my questions. I give her 100 %

star-rating KB Home - There were touch up things to be fixed to finish up the home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Bojan V.
  • Bradenton, FL
  • September 14, 2020

There were touch up things to be fixed to finish up the home. Joel was of great help and got it all done in a timely matter. Thank you!

star-rating KB Home - Designed as selected.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Dawn M.
  • Uhland, TX
  • September 01, 2020

Designed as selected. Overall, I’m happy with location and new home.

star-rating We bought a KB Home model home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Gary M.
  • Georgetown, TX
  • July 14, 2020

A beautiful, wonderfully designed.

star-rating New Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Timothy P.
  • Converse, TX
  • July 14, 2020

The process of buying a new home is very daunting. I would suggest talking to other other people first to get some insight. Not all home buying experiences are the same. Make sure your finances are in order because, you will be required to offer up a lot fo information. I also, suggest reading the home buyer 101 guide you can find online. Make sure your builder stays engaged with you. I think the most important thing to do is read and ask questions. I have to admit I did feel rushed going to the studio. That is one of the things that I hated about this experience. I hate to be rushed especially when it comes to my money. It's not not just a house it's your home. Don't let anyone rush you or try to tell you what you want. I can't really complain because, I had a great realtor. So, my experience was not as bad as I've heard other people say it is. I feel that I was ready Ive been planning for this day for over 15 years and finally took the plunge. ... More

star-rating Awesome

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Irvine, CA
  • July 07, 2020

On time closing