KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11283 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great Customer Service and Customer Satisfaction
- Jeanne B.
- Verified HomeBuyer
- January 23, 2024
- Lake Elsinore, CA
I enjoyed each step of the way in our home buying process! We started working with Mark in the sales department and he showed excellent customer service, took time to explain each process of home buying and very detailed orientated in what we were buying. Afterwards, we worked a lot with Brian from Finance, he was very knowledgeable about the finance side and helped us along the way to finance our mortgage. His customer service was also excellent. Then, we met Dave and Barry. They are the top notch at what they do. They went above and beyond explaining the built of the house, the ...
KB Home responded:
We're glad to hear that you enjoyed your KB Home journey, Jeanne! Thanks so much for taking the time to share your experience with our team.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great
- Cepeda R.
- Verified HomeBuyer
- January 23, 2024
- Jacksonville, FL
Everything was great and Madison was awesome.
KB Home responded:
Thank you so much for sharing your awesome experience with Madison and the rest of the KB Home team, Cepeda!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Experience with the builder has been good.
- Karnetta M.
- Verified HomeBuyer
- January 19, 2024
- Humble, TX
Homes have amenities that are family focused
KB Home responded:
Thanks so much for taking the time to share your positive KB Home experience with us, Karnetta!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great home value and customer service
- Clark S.
- Verified HomeBuyer
- January 19, 2024
- Huntersville, NC
KB homes was excellent to work with. Their dedication to pleasing the customer is noticed every step of the way. They made the home buying process enjoyable and were quick to fix any issues that did not meet expectations.
KB Home responded:
We're thrilled to hear that you had such an enjoyable experience working with the team here at KB Home, Clark!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great Home
- Anonymous
- Verified HomeBuyer
- January 16, 2024
- Riverside, CA
House shopped for a couple months. Came to a site where KB was building and loved the model home. Worked with our amazing sales counselor, who helped us from viewing the home to closing. Mortgage/Loan department is a little erratic - felt like things were being done slowly and last minute, but nevertheless they were helpful with the financing. After closing, there were a few issues with the home (lights not working, shelf not installed, toilet tank would not feel), but after reaching out to KB, the issues were fixed relatively quickly. Overall, happy with our purchase and we ...
KB Home responded:
Thank you so much for taking the time to share your KB Home experience with us, we're glad to hear that you're happy with your new home!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Customer Priority
- Monet t.
- Verified HomeBuyer
- January 16, 2024
- Chapel Hill, NC
Luis, Elli and Kenika were always available, professional, and helpful. Luis took care of things on the spot.
KB Home responded:
Thanks so much for taking the time to share these kind words with Luis, Elli, Kenika, and the rest of the team here at KB Home, Monet!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
I would do it again
- Zachary F.
- Verified HomeBuyer
- January 16, 2024
- Spring Valley, CA
Our KB experience was overall very good. The team guided us through the process and was (and still is) very responsive to our questions and concerns. I would buy another KB home in the future. They made it as easy as it can be all things considered.
KB Home responded:
Thanks for taking the time to share your KB Home experience with us, Zachary! We're glad to hear that you're happy with your KB Home journey.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Purevtseren
- Purevtseren S.
- Verified HomeBuyer
- January 16, 2024
- Valencia, CA
i’m happy with new home Big smile
KB Home responded:
Congratulations on your new home! We're thrilled to hear that you had a great time with our team.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Amazingly smooth
- Stephanie G.
- Verified HomeBuyer
- January 11, 2024
- Riverside, CA
Tisha, Jeff, and William make a great team. From beginning to end and even after the fact, they continue taking care of me. I would recommend a KB home to friends and family.
KB Home responded:
We appreciate you sharing these kind words with Tisha, Jeff, William, and the entire team here at KB Home, Stephanie!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
New home owners
- Geovan R.
- Verified HomeBuyer
- January 10, 2024
- Lemon Grove, CA
Everything was great expect for the consistent pests entering the home. Ants, crickets, and spiders. Besides that everything else is great.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Love my new home!
- Anonymous
- Verified HomeBuyer
- January 10, 2024
- Winter Haven, FL
We recently built and purchased our first KB Home and we love our new home! However there is some room for improvement with the home building communication process and the craftsmanship of the home. Our Superintendent has helped us a lot and his name is Wilfred. We look forward to seeing some future improvements as we're going to be building a second home for a family member in our same community in the upcoming weeks.
KB Home responded:
We're so excited to hear that you are loving your new home! Thank you for taking the time to share your experience with us.
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 4
Tommy
- Tommy S.
- Verified HomeBuyer
- January 09, 2024
- Humble, TX
From the Sales Consultant,The Design Team,and Joel the Construction Manager. Outstanding Job.
KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with the team here at KB Home, Tommy!
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Great overall
- Justin L.
- Verified HomeBuyer
- January 09, 2024
- Winter Haven, FL
Everyone was very helpful, kind and very professional. Definitely would recommend KB Homes to everyone looking for a home
KB Home responded:
We're thrilled to hear that our entire team was able to provide such a professional experience for you, Justin!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Incredible Customer Service and an amazing team overall!
- Morgan F.
- Verified HomeBuyer
- January 09, 2024
- Spring Valley, CA
Nicole was amazing to work with. Always friendly and nice. The post move-in inspections and crew have been very helpful and answer any question I have expeditiously.
KB Home responded:
Thank you so much for sharing these kind words with Nicole and the rest of the team here at KB Home, Morgan!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Straightforward Team
- Ibrahim A.
- Verified HomeBuyer
- January 09, 2024
- Austin, TX
This was a straightforward experience. They provide you with all the information you need and are available for questions. Ensure you have a pre-move checklist before signing off on your home.
KB Home responded:
Thank you so much for sharing your KB Home experience with us, Ibrahim! We're glad to hear that our team was able to provide a positive journey for you.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Great!
- Franco G.
- Verified HomeBuyer
- January 04, 2024
- Nuevo, CA
Great! Great! Great! Great! Great!
KB Home responded:
We're thrilled to hear that your KB Home experience was great, Franco!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
The staff was top notch
- Taylor H.
- Verified HomeBuyer
- January 03, 2024
- Las Vegas, NV
This was my first home-buying experience and KB knocked it out of the park! They were there for me every step of the way!
KB Home responded:
Congratulations on your first home, Taylor! We're honored that you chose KB Home to work with along the journey.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Mrs
- Hajra I.
- Verified HomeBuyer
- January 02, 2024
- Cypress, TX
Business with kb and their team was a good experience
KB Home responded:
We're glad to hear that our team provided such a good experience for you, Hajra!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Homes overall did great building and service
- Ross J.
- Verified HomeBuyer
- January 02, 2024
- Casa Grande, AZ
Every person involved from Dawn in sales, Sergio and Kelly as construction managers, Doug in financing, Jackie in processing Dawn, Bridgett as Title help were great and some still are with warranty work. Only thing I would have changed would be quality of paint. They use Sherwin Williama and Dunn Edwards is far better.
KB Home responded:
Thanks so much for sharing these kind words with Dawn, Sergio, Kelly, Doug, Jackie, Bridget, and the rest of the team here at KB Home, Ross!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
KB Home Upgrades
- Sridhar V.
- Verified HomeBuyer
- December 28, 2023
- Clovis, CA
I like the overall buying experience with KB Home and the upgrades that included when I bought the Spec home. The team I worked with are professional and friendly
KB Home responded:
We're thrilled to hear that you liked your KB Home experience, Sridhar! Thanks for sharing with us.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great Experience
- Jeffrey C.
- Verified HomeBuyer
- December 27, 2023
- Manor, TX
We had a great experience working with KB Homes on the purchase of our first house. James in sales was very accommodating to help find the right home for us. He was knowledgeable of the whole process so there were no surprises. Elizabeth in KB home loans was great to work with. She spent time answering my questions and making sure I understood expectations.
KB Home responded:
Congratulations on your first house, Jeffrey! We're thrilled to hear that James, Elizabeth, and the rest of our team were able to provide such a great experience for you.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Dalton and Darrell
- Mario S.
- Verified HomeBuyer
- December 26, 2023
- San Antonio, TX
Darrell and Dalton has been great help and made the process easy.
KB Home responded:
Thank you so much for taking the time to share these kind words with Darrell, Dalton, and the rest of the team here at KB Home, Mario!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Enjoyed buying my home with KB.
- Khadra R.
- Verified HomeBuyer
- December 26, 2023
- Kent, WA
KB home helped me have a great experience buying my first home. Everything with the process went very well. Kevin really helped me a lot with everything.
KB Home responded:
Congratulations on your first home, Khadra! Thank you so much for sharing your home-buying journey with the team here at KB Home.
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Great Experience
- Donterrio T.
- Verified HomeBuyer
- December 26, 2023
- Sahuarita, AZ
I’ve had a great experience working with the sales counselors and construction managers. Throughout the buying process, I received constant updates with having to ask. The staff is overall friendly!
KB Home responded:
We're thrilled to hear that you had a great experience with our team, Donterrio! We appreciate your kind words for our team.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Ellen
- Ellen D.
- Verified HomeBuyer
- December 22, 2023
- Las Vegas, NV
Good job KB ! Thanks to everyone that makes everything smooth from the beginning til the end of construction.
KB Home responded:
Thanks so much for sharing these kind words with our team, Ellen! We're glad to hear that you had such a positive experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
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