KB Home Reviews

Great experience and the process was smooth thanks to the staff.

I am very satisfied with my new home from KB Home. The KB Home Team was an overall pleasure to work with, from the first visit to the post-move-in service. They were professional, friendly, and attentive to my needs and preferences. Malissa and Raul were very helpful in helping me choose the perfect home and answering all of my questions. They showed me different floor plans, designs, and features that suited my budget and lifestyle. They also kept me updated on the progress of the construction and the closing date. Scott did an amazing job in guiding me through the entire building process and any change or upgrade that I wanted done he was the go-to man. He was very knowledgeable, efficient, and flexible. He made sure that everything was done to my satisfaction and that I was aware of the costs and benefits of each option. Jason was a pleasure to work with as well. He talked me through the whole loan process and I can tell I was in excellent hands. He made it easy for me to understand the terms, rates, and fees of the mortgage. He also helped me secure the best deal possible and finalize the paperwork in a timely manner. Penna was so patient with me and helpful in helping me choose my dream home aesthetic. She was very creative, skilled, and experienced in interior design. She helped me select the colors, materials, and finishes that matched my taste and personality. She also gave me valuable advice on what was considered in and out of style. Even after we moved in, we had excellent customer service. Any issue we had, Tony and Neal knew exactly what to do to get it done. They were very responsive, courteous, and reliable. They resolved any problem quickly and effectively. Overall, KB Home is a great company that delivers high-quality homes and exceptional customer service. I would highly recommend them to anyone looking for a new home. They made my home buying experience enjoyable and stress-free. 10/10! ... More

Great experience with entire process

Overall a good home. Could use some practical upgrades for today world. Good for first time buyers or for downsizing.

Always respond fast. Efficiently communication

tl;dr: Solid builder, trustworthy, no sneaky stuff, responsive, coherence among their internal teams, informative and transparent buying process. Recommended. Ours was almost an impulse buy during a very wrong time to buy a house. I am pretty happy it turned out to be an almost perfect decision. We were a lot apprehensive, at times worried, and yet Wendy, Luis, Melanie, Elke, Joe, Vanessa - they all stood by us, guided us through the maze and voila! we ended up owning our (almost) dream home after about 2 years of house-hunting. Initial Days We had been looking for almost 2 years, visited the model homes at Lotus/Lily, had lost hope when Wendy said “oh wait, there is another plan which does not have a model but I can show you a house we are building now”. We saw the unit, were impressed by it, she offered an excellent deal on a new unit and then and there itself we decided - this is it! The design process and choices were excellent, their default configurations often good enough in most cases. We were guided gently through the various steps, Wendy communicated constantly helping us avoid several long trips to the office/site. Build The build quality is exceptional of the structure, flooring, electrical, roof, painting, carpentry etc. The Cabinets and Plumbing were good as well. Timelines slipped a bit here and there due to unforeseen events, but we were kept aware of everything in advance so none of it came as a shock to us. Towards closing, I know that the team pushed hard to meet the deadlines, often going the extra mile (like working on auxiliary power when utility company delayed things). We were given the proper walkthroughs (KBHome has a published timeline plan for each house apparently) at the right times and were kept aware of the various things to be taken care of once we started living in here. Interfacing Entire KBHome team connected the dots for us, putting us properly in touch with the required external teams (Escrow, Mortgage, Insurance, County/State stuff etc.) and everyone we had interacted had the same quality of service that KBHome had! I never had to second guess a decision once we were on track. Melanie P worked closely with us and we felt like we were being helped by a close friend/family member. Similarly Christie and Hector from Shawna’s team (outside of KBHome). Move-In and Post Move-In Luis, Joseph made sure we settled in comfortably knowing there is nothing to worry about the build quality. Joe came in occasionally, we connected well and he explained all the ‘unexplained buttons and levers’ of the house. Luis had been with us throughout the process and I was often surprised by the amount of care they put into our house (they build so many - it was difficult to believe they could pay individual attention at this level). We had plumbing issues and a few paint marks and such - all were taken care immediately. Conclusion I would highly recommend KBHome to anyone without a doubt. Our friends and family are impressed by the quality and value, especially the value part. ... More

KB Home exceeded my expectations. They were easy to work with and my house is amazing!

There are indeed problems with the quality of the house. Many areas need to be repaired. The lock on the door has fallen off many times and the door is damaged. The main problem is that the house will tremble whenever a large car passes by!

Overall, I am very happy and satisfied with KB team. They're very professional and be with us from start to end with purchased process. Also, made all the process of paper works so seamless.

We had a great experience with KB wonderful people.

Rey sold us a home plan and lot to fit our needs and budget. Then Cole stepped in as the construction site manager and made it all happen. Both men were responsive to all messages and questions. Always had a good answer and educated us on the building process.

They may have to make sure before picking upgrades to home. Most upgrades can be done after purchase instead of from builder.

KB homes was exceptional from the start of the process to the end. We had a great loan officer, Josh who held our hand through the money portion of this journey. He was exceptional. Nick from the sales office was knowledgeable and kept us informed from before the foundation was poured to giving us the keys! I would recommend KB homes to anyone who wanted to buy a house. Great experience buying a house if it was the easy more people would buy houses!

It was an experience, as a first time home buyer. The team is welcoming and helpful, with quick responses with weekly reports

Outstanding location living here close to shopping,doctor office,hospital,school,airport,etc… We are enjoying with our new house everyday. Also I really appreciated excellent and speedy customer services. All staffs are very polite. We strongly recommend KB Home for home buyers.

My Superintendent Dustin was absolutely wonderful !! Also, from the time of ground breaking, to closing, was just over 3 months.

For two years I worked hard to move out of the apartment I was living in with the intent to purchase a home here in Texas. I was excited and couldn’t wait for the pot of gold at the end of the rainbow which was my new home. I had issues with loan officers, I was TOLD the date I was expected to close with no consideration of my time and work schedule, made promises that were not kept and overall disappointment with the whole experience.

Process was good. Diana was amazing. Once constriction started, it was ok. Learned that they will be fast and sloppy. We went every week to experience the "new built" saw issues even tho we are not builders. Told them so our closing date was not effective. The issue was accent lights. They missed that and many small things. If they want to earn credit for the amount they toon to build, still not impressed. The quality was disappointing. Now I have to sit here and get with people to come correct the job at my concinicence having to cancel my appointments to accommodate them. Live my home but won't ever buy from KB ... More

We are more than satisfied and pleased. Thank you!

KB definitely made my home buying experience the best and easy! The best communication throughout the process and prompt responses about everything!

Would've given a full 5 stars but when it came to the materials we had a major issue with the paint. We were only offered 3 shades of white and told the other hundreds of color choices weren't available due to supplier issues. We even offered to purchase the paint on our own and supply it to their crew and was told that wasn't allowed. In the end my wife and I ended up having to purchase and paint our entire house interior ourselves. Through all the back and forth over the shades of white we were offered, there was no offer of compensation for not being able to fulfill the choices of color options stated on their website, nor was there any pricing reduction. Outside of that issue the rest of the process was great and all people involved from start to finish were amazing. ... More

The speed of construction was amazing!

We had a great experience working with KB Home. We love the finished product and the team at KB made everything easy from beginning to end!

The agents and the rest of the team are great and helpful.

From the start I appreciated the transparency and the many answers to my dumb questions without being made to feel like a nuisance. Thank you Christian, Michael, Rosanna, Efren, Rod and Aaron for your follow-up and attention to detail.