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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

The whole Team is Great, Ms Tanika, Mr.Dusty and Ms. Sapna been too good to us.

  • Christopher S.
  • Verified Homebuyer
  • March 26, 2024
  • Spring, TX

From the Beginning to the End The KB Staff been so helpful. They made me feel like Family. I will recommend everyone to please go through them.

KB Home responded:
We're thrilled to hear that our team was able to provide such a positive experience for you from start to finish, Christopher!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No worries

  • Rodani T.
  • Verified Homebuyer
  • March 26, 2024
  • Georgetown, TX

The entire KB Team took my worries away from day 1 I stepped into their office to ask questions. They are the best people you can work with. They are reliable, honest and easy to work with.

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with our team, Rodani!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer service

  • Mauricio R.
  • Verified Homebuyer
  • March 25, 2024
  • Nuevo, CA

I had a little issues with some trim work on my new home, Rod and Mike addressed my concerns right away and went above and beyond to make sure everything was taken care of promptly

KB Home responded:
We're glad to hear that Rod, Mike, and the rest of our team were able to provide such a positive experience for you, Mauricio!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Salesperson who guided us throughout the whole process!

  • Louis B.
  • Verified Homebuyer
  • March 24, 2024
  • Las Vegas, NV

We had a great experience from start to finish. KBHome made the purchase process very easy. Jana, our salesperson, updates us weekly on the progress even though we live 10 minutes from the property and regularly popped by. Even after closing, they reached out numerous times to make sure everything works at the house and there are no concerns or items that need attention. I would highly recommend KBHome. Thank you!

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with Jana and the rest of our team, Louis!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

josh ,Mayra

  • Juan H.
  • Verified Homebuyer
  • March 24, 2024
  • Las Vegas, NV

Was a great time to get my own home but HOS my Association belong me waiting too much for permit patio cover call them send texts and nothing very very bad and I am no happy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home buying experience

  • Estrellita V.
  • Verified Homebuyer
  • March 24, 2024
  • Las Vegas, NV

I could not have asked for a better company in our purchasing my first home in Nevada. The services provided were great and so was the price of my home.

KB Home responded:
Congratulations on your new home, Estrellita! We're thrilled to hear that you had such a positive experience with our team.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Ian and other KB Team were great.

  • Janet K.
  • Verified Homebuyer
  • March 21, 2024
  • Willow Spring, NC

I am happy how Ian and Team was on top of everything. He made sure that we were settled right in. They would respond immediately when contacted regarding both small and big issues. I would recommend the KB team to anyone who want to purchase home with KB

KB Home responded:
Thank you for taking the time to share these kind words with Ian and the rest of the KB Home team, Janet!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We love our KB home

  • Germano K.
  • Verified Homebuyer
  • March 20, 2024
  • Round Rock, TX

We had a great build and purchase experience with KB homes, The home was ready before the original deadline by months and we were very happy with the home, The only issue we have had is the lawns and the sprinkler system problems and that is a landscaping company that KB hired and they r in the process of fixing those issues, Scott was an amazing salesperson and Brandon has been an outstanding construction manager

KB Home responded:
We're thrilled to hear that Scott, Brandon, and the rest of our team were able to provide such a positive experience for you, Germano!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Expensive loan

  • Anonymous
  • Verified Homebuyer
  • March 20, 2024
  • Fresno, CA

Loans are expensive compared to other new home builder loan options. Loan agents are not responsive

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Great value for the home

  • Marisol P.
  • Verified Homebuyer
  • March 20, 2024
  • Clermont, FL

Excellent experience from the KB seller, constructions superintendents, KB mortgage, KB design studio etc. Everyone has been very helpful and professional. Thanks to seller Adrian, Construction superintendents Mike W and Mike T., KB Design Studio Tyler and KB Mortgage Simon, for making this process easier for me.

KB Home responded:
Thank you so much for taking the time to share these kind words with the entire team here at KB Home, Marisol!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home

  • Anonymous
  • Verified Homebuyer
  • March 20, 2024
  • Marysville, WA

KB homes has great quality. We had a good experience with the sales and construction team.

KB Home responded:
We're thrilled to hear that you had a good experience with the team here at KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Standard Home Buying

  • Torrey H.
  • Verified Homebuyer
  • March 20, 2024
  • Laveen, AZ

Pretty good home buying process. Adhered to schedule pretty well with no major issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Thomas,Jas, Brandon, Brianna, Michael are all great!

  • Ritchie V.
  • Verified Homebuyer
  • March 20, 2024
  • Lathrop, CA

Always look for a person who sells himself, knowing his/her personality and responsibility. Houses being build are by contractors anyway. So for me, the important part is after sales, on how issues are resolved the best possible way and how you are treated as well. KB HOMES, they are on point, detailed, excellent.

KB Home responded:
Thank you so much for taking the time to share these kind words with the entire team here at KB Home, Ritchie!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy to own a KBHome

  • Jerald R.
  • Verified Homebuyer
  • March 20, 2024
  • Seffner, FL

In May of 2023, I booked a Model3016 home with KB Home in Seffner FL. Right from the initial phase I was constantly kept informed about each stage of the construction. During the end of the construction phase, the construction manager George was exceptional in his work and went up and beyond to help us close the house on time. Even after the closing the after sales service of KBHome is very good. I would definitely refer KB Home to my friends and associates.

KB Home responded:
We're thrilled to hear that George and the rest of our team were able to provide such a positive experience for you, Jerald!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

great experience with the KB team

  • Doreen M.
  • Verified Homebuyer
  • March 19, 2024
  • Spring Valley, CA

Bill, Dave, Jennifer, Jason and Jalen made this home buying experience very smooth. Whole team was very helpful, they listen to all my concerns and request and made everything possible.

KB Home responded:
Thanks for sharing your positive KB Home experience with Bill, Dave, Jennifer, Jason, Jalen, and the rest of our team, Doreen!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Was so happy to begin moving in

  • Sue D.
  • Verified Homebuyer
  • March 19, 2024
  • Lancaster, CA

Patience is very important when purchasing a new home b

KB Home responded:
We're glad to hear that you had a positive experience working with the KB Home team, Sue!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Abel

  • Abel D.
  • Verified Homebuyer
  • March 19, 2024
  • Lockhart, TX

It was a great experience dealing with KB from the show room to salespeople and construction of house to finance crew thank you KB

KB Home responded:
Thank you for taking the time to share your great KB Home experience with us, Abel!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Trusted builder and good customer service

  • Oleg K.
  • Verified Homebuyer
  • March 19, 2024
  • Roseville, CA

KB Home keeps us updated during construction and getting in touch after signing off.

KB Home responded:
We're glad to hear that you're happy with your KB Home experience, Oleg!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Jerry and Myrna

  • Michael S.
  • Verified Homebuyer
  • March 19, 2024
  • Sahuarita, AZ

Great responsiveness and communication!!! Always willing to go above and beyond with questions or concerns.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful community for a great price

  • Marissa B.
  • Verified Homebuyer
  • March 19, 2024
  • Phoenix, AZ

My husband and I were looking for a new home for our family and once we saw the community we were really excited to become a part of it. With all of the open spaces and friendliness of the homeowners and staff and the fact that it is gated and within an area that is really up and coming. We are so happy to be here. Love being able to drive out and see mountains and have better weather and just be a part of a growing community here at Liberty

KB Home responded:
Congratulations on your new home, Marissa !Thank you so much for taking the time to share your positive experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Staff Of KB Homes

  • Michael B.
  • Verified Homebuyer
  • March 19, 2024
  • Marion, TX

The staff at KB HOMES were very helpful and polite. They understood that this was our first time in purchasing a home and explained the process and process. They went out of their way to help us understand all the paperwork that was to be signed. After a couple of months our dream of owning a home became reality. Since the first time we met, up to moving in part they were there every step of the way and even after we moved in everyone kept checking to see if we were comfortable and happy. Thank You KB-Homes for making our home possible.

KB Home responded:
We're thrilled to hear that you had such a positive first-time home-buying experience, Michael!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The construction team member Lorenzo you need to fire him. He only talk, give promises to do work for you but never put it in to work.

  • Somraj D.
  • Verified Homebuyer
  • March 19, 2024
  • Manor, TX

Really bad experiences. Once they get their reviews you never gonna see them

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

The builders are awesome!

  • Ed H.
  • Verified Homebuyer
  • March 19, 2024
  • Converse, TX

Great experience with the builder! His level of professionalism was nothing but amazing! He was very upfront and telling. On the loan process side of things was not so great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes Review

  • Anonymous
  • Verified Homebuyer
  • March 19, 2024
  • Laveen, AZ

Although the overall experience of purchasing our first home with KB homes has been pretty good dealing with sales agents and the loan officers, after move in, we have come to realize the quality of work is not great. We have had issues (mainly cosmetic) , but also issues with insulation, a dented stove upon move in, and some plumbing issues. We have been told countless times that contractors were coming out on a certain date and time to fix these issues, and after moving things around to ensure we’re home, no one has come. Hoping to get these resolved soon as it has now been over a month. ...

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

Mr

  • David K.
  • Verified Homebuyer
  • March 19, 2024
  • Riverside, CA

Pretty much a basic home buying experience. Home designs are good, but the design center has limited choices. Main problem was with KB's lender if choice. They were VERY pushy and cockt, assuming that we would use them and not shop around. They requested unnecessary information for pre-qualification, and were unwilling to provide a secure channel for sending information - the initial loan officer suggested we send confidential financial information to her personal email account. Highly unprofessional. Many other lenders out there with MUCH better customer service.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4