What Homeowners Have to Say About KB Home

There are so many things that were overlooked, I wish that I’d had done better research into all the complaints with kB home before.

KB Home responded:
Hi, Kristen, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Lynn ... More

Sales staff (Theresa), GC (Glendon, Oz), warranty (Jaime)and design center (Jenna) personnel were great, responsive and awesome to work with so our scores don’t reflect on them in anyway. Current issues or qestions are dealt with quickly. Issues brought up to higher personnel during build were never corrected or solutions were never offer so we were stuck what we got. The renderings did not match our final product because that’s all we could go off of. The materials (stone, paint and elevation)were altered and not addressed with us on how it would “really” look. VP didn’t want to correct an exterior we didn’t like or select, or even offer another solution to any of our concerns or discrepancies, “sucks to be you” outcome. Poor customer service on her part and almost ruined our entire experience and considered very hard to pull out completely. ... More

KB Home responded:
Hello, Anthony, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. Best wishes. -Lynn

Response was quick and repairs down in timely manner.

We have lived in the home over 3 months now. We love the house and neighborhood. We were very satisfied with our sales rep and the gentleman who oversaw all the construction - I rated them both "10"s. However, I've reported in writing numerous times that the back lawn is a swamp that never drains, and KB Homes is doing absolutely nothing about it. We can't walk across the lawn without waterproof boots. We cannot mow the lawn because a mower won't make it through the mud. The dogs cannot go outside without getting their feet wet. We certainly can't play any lawn games. I'm at the point where I'm ready to report this to the Better Business Bureau or one of those "on your side" local news stories. ... More

KB Home responded:
Hello, Darwin, thank you for your feedback. We apologize for any frustration and will forward your comments to the local KB Home division management. If you wish to be contacted to discuss this matter, please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- Lynn ... More

Do your homework and be prepared to fight with financing. Do not go off what they tell you and make sure you get a preapproval from an outside lender to compare.

KB Home responded:
Hello, we are sorry for any frustration. If you wish to be contacted to discuss your concerns, please email CustomerRelations@kbhome.com, and we will put you in touch with KB Home division management. -Brian ... More

I Don't Say name but lots people not happy about this kb home because ENG did not help

KB Home responded:
Hi Ajay, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James ... More

Really disappointed with the some of the house quality feature vs what being communicated.

KB Home responded:
Hello, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian ... More

House has been a nightmare since moving in. There has been a mile long list of issues and super hard to get issues fixed and fixed correctly

KB Home responded:
Hello, we are very sorry for any frustration and would love to have somebody contact you regarding your concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as quickly as possible. -Brian ... More

KB charged me an $800 capricious fee for delay of escrow. The delay was because KB ignored and then flatly refused to provide information to my outside lender. Beware! If you intend to use an outside lender you will probably run into problems.

KB Home responded:
Hi Mary Jo, we are sorry for any frustration and will share your comments with KB Home division management. If you wish to be contacted to discuss your concerns or if you have any questions about your home, please do not hesitate to contact us at CustomerRelations@kbhome.com. -Brian ... More

Horrible sales staff, not customer service friendly, wood that was used to build our home had mold on it, contractors used to build our home were very unqualified and our concerns were not taken seriously. I will never buy another KB home again, ever! ... More

KB Home responded:
Hello, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian ... More

Worst house buying experience I’ve ever had

KB Home responded:
Hello Patricia, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding your experience, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

Totally un responsive. inept, csr has no clue what he is doing. Doesn't listen. makes excuses for everything.

KB Home responded:
Hi, Randall, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian ... More

Dissatisfaction

KB Home responded:
Hello, I’m very sorry that you are dissatisfied. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian ... More

Beautiful location, but construction of the home is not worth the price we paid. The craftsman is of poor quality. It is has been a huge headache dealing with all the issues we found around the house. The customer service has been good to send out the different trades to get the issues addressed, but some of the issues remain. The house was built too quickly and the attention to detail was horrendous. ... More

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –James ... More

There isn’t enough room here to cover everything that didn't come remotely close to meeting expectations. My advice to prospective buyers, do your research and look for options elsewhere.

KB Home responded:
Hi Kyle, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James ... More

This particular home was not built painted or constructed in the quality and which KB promotes.

KB Home responded:
Hello, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian ... More

Quality control was non-existent. Very frustrating when promises are made to fix issues and appointments are repeatedly blown off and go unresolved. KB has no regard for integrity or quality. Refuse to display my name to avoid repercussions. Try any other builder ... More

KB Home responded:
Hello, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian ... More

contracture manager and financing they did not knowledge . Some place my home has problem and we had not orientation and we never get our house on time.

KB Home responded:
Hi, Abbas, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -James ... More

-Cabinet door was broken (will be replaced). -Bathroom: washstand sink was broken but glued (if it was the worker's mistake, it should have done at that time; it was replaced after we found it after we moved in) -Paint finish - not professional (especially bottom area; not seen; but when lying on the floor, it becomes visible) -Front door finish - a big hole between door knob and door frame. -Door from garage to kitchen: loud noise (replaced) - a big hole between door knob & door frame as well -Some room doors' painting - rough -No door between master room and bathroom (it was optional but it is too late to realize that it should not be optional). We plan to install it with an additional cost. -Kitchen window is the most hard to open while all the other windows are easily opened. We use the kitchen door most often. ... More

KB Home responded:
Hello, I'm very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James ... More

Customer always comes first. You need to do this in order to achieve success.

KB Home responded:
Hi Sandor, I'm very sorry to hear that you had an unpleasant experience. Please feel free to email us additional information at CustomerRelations@kbhome.com and we will put you in touch with a division manager. Best Wishes. -Brian ... More

Always stay active and inspect the quality of work. Show up when least expected. I moved in 5 Nov. 2019 and here it is Jan. 2020 and still having all kinds of problems.

KB Home responded:
Hi Anselmo, we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. Best wishes. -James ... More

I still have things waiting to get done for when I first moved in nobody ever called me about my house vibrating when trash trucks go by . Very disappointed

KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

Multiple issues with quality of material and workmanship.

KB Home responded:
Hi Duane, We're sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure someone reaches out to you. –Nick ... More

You turned me down for a loan of 240K. My income is 250k a year and my net worth is 5.5 million. I paid cash for the house. I understand large corporations have rules. They also have no common sense.

Many issues

KB Home responded:
Hi, Sharene, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss these issues, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More