KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3657 homeowner reviews to learn why they are the right team to build your new home.
4.6 out of 5 stars
in all areas
3657 Reviews - 310 Communities
5 ★(2731)
4 ★(521)
3 ★(214)
2 ★(117)
1 ★(74)
Quality 4.5
Trustworthiness 4.6
Value 4.6
Responsiveness 4.6
star-rating KB Home - We have been in our house for about two moths and so far we've
Quality star-rating 5
Trustworthiness star-rating 0
Value star-rating 5
Responsiveness star-rating 0
We have been in our house for about two moths and so far we've had no issues. We're very satisfied with the support we've received when we had questions. They didn't just sell us the house and left.
star-rating The best bang for for your buck. A house you will cherish
Quality star-rating 5
Trustworthiness star-rating 0
Value star-rating 5
Responsiveness star-rating 0
I bought a house with KB Home in Willow Trace and I cannot be any more happier than my purchase. Right from the beginning, they have been nothing but wonderful in addressing all the issues and taking time in explaining every single detail to us. The house has come out wonderful and there has not been a single issue I am not happy about or hasnt been addressed. A very good community for money and locality ... More
star-rating KB Home - Love my brand new house.
Quality star-rating 5
Trustworthiness star-rating 0
Value star-rating 5
Responsiveness star-rating 0
Love my brand new house. The layout is smart and open. The energy savings is wonderful. The location is the best. KB Home was there for me from beginning to end. The customer service is second to none. Thank you, KB Home!
star-rating KB Home - It was a ok experience overall.
Quality star-rating 2
Trustworthiness star-rating 2
Value star-rating 2
Responsiveness star-rating 2
It was a ok experience overall. The house is nice but definitely could have been better. The house seems like it was rushed to be built and a lot of corners cut. Again my fault for not catching it durning the inspection. Some of the hired trades took pride in there work and it shows while other rushed. Now getting the stuff fixed through warranty is a hassle, the communication isn’t that great and the people try to get out of fixing it when they come and tell you they don’t hear or see a problem when clearly there is a problem. I do not think I would buy another kb home though. ... More
star-rating Home
Quality star-rating 2
Trustworthiness star-rating 3
Value star-rating 2
Responsiveness star-rating 1
Last details on the house look the they finished in a rush there is a lot gaps, cracks and the outlets start falling apart.
star-rating Walmart Brand of homes
Quality star-rating 1
Trustworthiness star-rating 1
Value star-rating 1
Responsiveness star-rating 5
You get a lot for the money. Details and craftsmanship are completely missing.
star-rating KB Home - There were a lot of delays due to COVID but everyone was great
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
There were a lot of delays due to COVID but everyone was great about keeping me updated when building finally started and throughout the process.
star-rating Review
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Trish and Jake were exceptional!! I really enjoyed working with both of them! They made this part of the buying experience great!
star-rating Overall satisfied
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.
star-rating Enjoyed working with them
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Very helpful and easy to work with. Affordable and a good value.
star-rating KB Home - The guys who sold us the house and built it were the best!
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
The guys who sold us the house and built it were the best! More than what we could have asked for
star-rating New home
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Nice home, very comfortable, sales and construction crews friendly and helpful. Underwriters asked for information which in our estimation should have been easily obtained by them, but insisted we supply to them.
star-rating Great workmanship
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Great workmanship
star-rating KB Home - Great customer service
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Great customer service
star-rating Great Experience !
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Best work and pricing !
star-rating l9ve my home
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Working with Alex to buy my home was such a pleasurable and enjoyable experience. working with Sam was also a pleasurable and enjoyable experience.
star-rating KB Home - Need more quest parking lot because of no driveway and small
Quality star-rating 5
Trustworthiness star-rating 4
Value star-rating 5
Responsiveness star-rating 5
Need more quest parking lot because of no driveway and small garage. Two small bedrooms are not enough space In the living room are good space but it’s hard to put tv in a wrong direction.
star-rating KB Home - If you're looking for these qualities: a well built home in a
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 4
If you're looking for these qualities: a well built home in a quiet neighborhood with nice neighbors you will find these at KB homes
star-rating Happy with overall apart from Design Studio
Quality star-rating 5
Trustworthiness star-rating 4
Value star-rating 5
Responsiveness star-rating 5
I am happy with overall experience apart from the design studio. I also filed a complaint for the design studio. Apart from that it was overall a good experience. Thanks, Soumava
star-rating KB Home - Great company to do business with!
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
Great company to do business with!
star-rating The KB homesite office staff
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
The office staff was great, responsive, and very intentive. The Studio process was very rushed and once covid started it was merely impossible to make and additions or changes, which we were told we would have two studio sessions and we really only received one. A few options were left out and we figured it out after the construction had begun. The construction phase was dragged out during covid which forced me to stay at an undesirable place for four months long than intended but our contractor was able to finish the home before their projected date. The home was finished with minor issues such as, a wrong door, doors not closing completely, light fixtures falling out and an overlap of concrete in the backyard. Majority of these minor problems were corrected. ... More
star-rating KB Home - There were some things needing attention that were taken care
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
There were some things needing attention that were taken care of in a timely matter. I love my house
star-rating It was great to be involved in design and build process from start to finish.
Quality star-rating 5
Trustworthiness star-rating 4
Value star-rating 5
Responsiveness star-rating 5
Everyone was very helpful and knowledgeable.
star-rating Amazing customer service !
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
I appreciate customer service the most and Bill was amazing throughout the process. He always promptly responded to my questions and was on top of everything. I knew everything that was going on with the house building process. The house itself is also beautiful. The only negative thing I have to say is that there were definitely some things that could have been done better as far as painting and cleaning up better but even with that, they were very good at coming back and fixing those issues which I was very happy about. I can’t speak for all KB homes but I can say that my community and my experience overall was a great one and I’m glad I chose KB to build my first home. ... More
star-rating Post closure
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Post closure on our home we had a number of small items that needed repair, mostly because we rushed our closing and with COVID19 they did not have time and manpower to due a thorough punch list walk through. But once we brought it to their attention they worked hard to repair the minor damages and items and were a pleasure to work with. ... More