What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3657 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3657 Reviews - 310 Communities

5 ★(2731)

4 ★(521)

3 ★(214)

2 ★(117)

1 ★(74)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - We have been in our house for about two moths and so far we've

Quality star-rating 5

Trustworthiness star-rating 0

Value star-rating 5

Responsiveness star-rating 0

  • Maya R.
  • Austin, TX
  • August 25, 2020

We have been in our house for about two moths and so far we've had no issues. We're very satisfied with the support we've received when we had questions. They didn't just sell us the house and left.

star-rating The best bang for for your buck. A house you will cherish

Quality star-rating 5

Trustworthiness star-rating 0

Value star-rating 5

Responsiveness star-rating 0

  • Vamsi P.
  • Austin, TX
  • July 22, 2020

I bought a house with KB Home in Willow Trace and I cannot be any more happier than my purchase. Right from the beginning, they have been nothing but wonderful in addressing all the issues and taking time in explaining every single detail to us. The house has come out wonderful and there has not been a single issue I am not happy about or hasnt been addressed. A very good community for money and locality ... More

star-rating KB Home - Love my brand new house.

Quality star-rating 5

Trustworthiness star-rating 0

Value star-rating 5

Responsiveness star-rating 0

  • Khanh T.
  • Austin, TX
  • June 27, 2020

Love my brand new house. The layout is smart and open. The energy savings is wonderful. The location is the best. KB Home was there for me from beginning to end. The customer service is second to none. Thank you, KB Home!

star-rating KB Home - It was a ok experience overall.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Nicholas P.
  • Maricopa, AZ
  • October 28, 2020

It was a ok experience overall. The house is nice but definitely could have been better. The house seems like it was rushed to be built and a lot of corners cut. Again my fault for not catching it durning the inspection. Some of the hired trades took pride in there work and it shows while other rushed. Now getting the stuff fixed through warranty is a hassle, the communication isn’t that great and the people try to get out of fixing it when they come and tell you they don’t hear or see a problem when clearly there is a problem. I do not think I would buy another kb home though. ... More

star-rating Home

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • David R.
  • Ceres, CA
  • May 18, 2020

Last details on the house look the they finished in a rush there is a lot gaps, cracks and the outlets start falling apart.

star-rating Walmart Brand of homes

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 5

  • Anonymous
  • Bulverde, TX
  • August 13, 2019

You get a lot for the money. Details and craftsmanship are completely missing.

star-rating KB Home - There were a lot of delays due to COVID but everyone was great

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Violeta A.
  • Las Vegas, NV
  • November 17, 2020

There were a lot of delays due to COVID but everyone was great about keeping me updated when building finally started and throughout the process.

star-rating Review

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jesse G.
  • Houston, TX
  • April 07, 2020

Trish and Jake were exceptional!! I really enjoyed working with both of them! They made this part of the buying experience great!

star-rating Overall satisfied

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Julian D.
  • Kyle, TX
  • April 07, 2020

The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.

star-rating Enjoyed working with them

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Audrey S.
  • Aubrey, TX
  • January 21, 2020

Very helpful and easy to work with. Affordable and a good value.

star-rating KB Home - The guys who sold us the house and built it were the best!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Florence, AZ
  • July 16, 2019

The guys who sold us the house and built it were the best! More than what we could have asked for

star-rating New home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Leonard W.
  • Live Oak, CA
  • July 09, 2019

Nice home, very comfortable, sales and construction crews friendly and helpful. Underwriters asked for information which in our estimation should have been easily obtained by them, but insisted we supply to them.

star-rating Great workmanship

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rashid M.
  • Sacramento, CA
  • July 09, 2019

Great workmanship

star-rating KB Home - Great customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Gabrielle H.
  • North Las Vegas, NV
  • June 25, 2019

Great customer service

star-rating Great Experience !

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Naisola K.
  • Manor, TX
  • March 21, 2019

Best work and pricing !

star-rating l9ve my home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Heather H.
  • Orlando, FL
  • January 14, 2019

Working with Alex to buy my home was such a pleasurable and enjoyable experience. working with Sam was also a pleasurable and enjoyable experience.

star-rating KB Home - Need more quest parking lot because of no driveway and small

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Nancy O.
  • North Las Vegas, NV
  • February 25, 2021

Need more quest parking lot because of no driveway and small garage. Two small bedrooms are not enough space In the living room are good space but it’s hard to put tv in a wrong direction.

star-rating KB Home - If you're looking for these qualities: a well built home in a

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Charles Jose E.
  • Clermont, FL
  • February 09, 2021

If you're looking for these qualities: a well built home in a quiet neighborhood with nice neighbors you will find these at KB homes

star-rating Happy with overall apart from Design Studio

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Soumava B.
  • Leander, TX
  • January 12, 2021

I am happy with overall experience apart from the design studio. I also filed a complaint for the design studio. Apart from that it was overall a good experience. Thanks, Soumava

star-rating KB Home - Great company to do business with!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Tyler B.
  • Fuquay Varina, NC
  • January 12, 2021

Great company to do business with!

star-rating The KB homesite office staff

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Christopher S.
  • Las Vegas, NV
  • December 08, 2020

The office staff was great, responsive, and very intentive. The Studio process was very rushed and once covid started it was merely impossible to make and additions or changes, which we were told we would have two studio sessions and we really only received one. A few options were left out and we figured it out after the construction had begun. The construction phase was dragged out during covid which forced me to stay at an undesirable place for four months long than intended but our contractor was able to finish the home before their projected date. The home was finished with minor issues such as, a wrong door, doors not closing completely, light fixtures falling out and an overlap of concrete in the backyard. Majority of these minor problems were corrected. ... More

star-rating KB Home - There were some things needing attention that were taken care

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Penne M.
  • Oakley, CA
  • December 08, 2020

There were some things needing attention that were taken care of in a timely matter. I love my house

star-rating It was great to be involved in design and build process from start to finish.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Aurora, CO
  • December 03, 2020

Everyone was very helpful and knowledgeable.

star-rating Amazing customer service !

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Morgan D.
  • Buckeye, AZ
  • December 01, 2020

I appreciate customer service the most and Bill was amazing throughout the process. He always promptly responded to my questions and was on top of everything. I knew everything that was going on with the house building process. The house itself is also beautiful. The only negative thing I have to say is that there were definitely some things that could have been done better as far as painting and cleaning up better but even with that, they were very good at coming back and fixing those issues which I was very happy about. I can’t speak for all KB homes but I can say that my community and my experience overall was a great one and I’m glad I chose KB to build my first home. ... More

star-rating Post closure

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Fort Myers, FL
  • November 24, 2020

Post closure on our home we had a number of small items that needed repair, mostly because we rushed our closing and with COVID19 they did not have time and manpower to due a thorough punch list walk through. But once we brought it to their attention they worked hard to repair the minor damages and items and were a pleasure to work with. ... More