What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3407 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3407 Reviews - 318 Communities

5 ★(2524)

4 ★(486)

3 ★(208)

2 ★(115)

1 ★(74)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - We have had an issue with mail box.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Jesus R.
  • Riverside, CA
  • January 19, 2019

We have had an issue with mail box. It was mislabeled and have gone back and forth between post office and sales office with blame being put on the other. The problem is still not resolved and I haven’t gotten any mail since I moved in 6 weeks ago.

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Min H.
  • Apex, NC
  • January 17, 2019

Satisfied about most things except lawn. There are some damages of my backyard lawn next to the lot under construction.

star-rating KB Home - Drywall finish isPoor

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Ryan S.
  • Castle Rock, CO
  • January 17, 2019

Drywall finish is Poor

KB Home responded:
Hello, Ryan, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. -- Lynn ... More

star-rating Satisfied overall

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Christiaan V.
  • SIMI VALLEY, CA
  • January 16, 2019

We were pleased with the overall buying experience

star-rating KB Home - Some of the material or craftmanship used could be improved,

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Marcos A.
  • Houston, TX
  • January 16, 2019

Some of the material or craftmanship used could be improved, but overall ok.

KB Home responded:
Hi, Marcos, thank you for your comments. If you require assistance with anything in your home, you may contact us at CustomerRelations@kbhome.com. -- Lynn

star-rating KB Home - None to report

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Susan C.
  • Winter Garden, FL
  • January 15, 2019

None to report

star-rating Building homes too quick causes sloppiness.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Andreas W.
  • Lancaster, CA
  • January 12, 2021

They should slow down a bit to maintain the quality of the craftsmanship. They rushed just to get it complete and get paid. Understandable, but bad idea.

star-rating The energy efficient star rating

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Davenport, FL
  • January 07, 2021

We love the community and overall the home. We also really like the location. We have a hard time understanding why we were given false info on flood zone. Whether it’s going to be remapped or not, upper management has stated it will be. The correct info should be given to the homebuyer. ... More

star-rating Great superintendent not so great sales people

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Glendale, AZ
  • December 23, 2020

Overall, the buying experience left a little to be desired. We had multiple salespeople and none of them were top notch. The individual that we met with in the design studio was great. The design studio could of had more options but overall still made some good picks. Our superintendent was awesome and very helpful. He made our home buying experience better than anyone else we dealt with. If we had to go back, we are not sure we would purchase from KB again, but we do love our home. Gave them 4 stars because our superintendent made up for other areas that were lacking. ... More

star-rating KB Home - as the home owner I had to stay on top of the builder.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Reginald P.
  • Rohnert Park, CA
  • December 22, 2020

as the home owner I had to stay on top of the builder. They lacked supervision

star-rating Good people to work with

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Steven C.
  • Castle Rock, CO
  • December 19, 2020

Sales, design, closing and construction staff were all great to work with. In a pandemic year prohibiting in person contact, we had to make many design and construction decisions from afar. Not the best way to do things, but we got them done with the support of the KB Home staffers. Most all glitches and construction issues were corrected and solved under the direction of the construction supervisor. ... More

star-rating KB Home - Attention to detail could use improvement.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Victor A.
  • SIMI VALLEY, CA
  • December 15, 2020

Attention to detail could use improvement.

star-rating KB Home - Still do not have mail box key after over 2 months living in

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Sacramento, CA
  • November 05, 2020

Still do not have mail box key after over 2 months living in the house. Late for closing day after paying for weeks All mails including bills kept at U S P O all this time, had to pay late fees Flooring upstairs and down stair were not installed properly had to strip out and reinstall after almost a month moving in, toilet clogged when first move in. Ants were all over the house. However, Robert who is KB customer care representative helped solved most problems after closing ... More

star-rating Their willingness to make things right after the purchase.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • David C.
  • SIMI VALLEY, CA
  • November 05, 2020

There were a number of things wrong with the house after we moved in but the construction manager and his staff were very responsive and quick to fix them.

star-rating KB Home - Everyone was polite and very helpful

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Las Vegas, NV
  • November 01, 2020

Everyone was polite and very helpful

star-rating Good sale person and loan officer. Coperator is bad people to deal with.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Loi L.
  • SIMI VALLEY, CA
  • October 28, 2020

Closing date is critical problem. we didn't know until last minute. It is not easy for us to plan to move with mover. We wish had more time to plan.

star-rating Good for the price

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • North Ft Myers, FL
  • October 24, 2020

You get what you pay for and even a bit more.

star-rating A solid house, but there was a lack of trust to the sales rep afterwards

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 5

  • Dmitry G.
  • Valley Center, CA
  • September 15, 2020

We bought our house from KB Home in Valley Center, CA. I asked a sales rep not to rush closing the deal as I wanted to avoid any mistakes. She made us feel that we had no choice, but to buy one of "the last two" houses left, while a half of the community was still being built. Then she neglected to offer us to customize our house in their KB Studio. The house, which she offered was completely built out and we had no choice, but to agree to buy it as it was without any customization. The funny thing is that they are still showing and building those houses. Was she lying to us in the first place trying to close the deal by the end of the month? Had she completely ignored her customer's wishes? She could have offered us another house, which they were still building and let us customize it to our taste. After the deal was closed, we noticed that the house had not gutters installed. She told us that the gutters were the optional feature and should had been ordered at the KB studio before the house was sold. The problem was she never even mentioned their KB studio to us. What a catch 22 situation! :) As for the house, I think this a very solid house for its price. The quality is good, but if you want something better, just make sure you ask for KB Studio design session to be arranged. Otherwise, you will end up with the most inexpensive options. The rest of the team on site was quite responsive to our needs and requests, when we had a couple of small issues after we moved in. So, overall, it is a good house for its price, but we were robbed of the joy of buying our dream house by a KB sales rep. ... More

star-rating Not the best but pretty good experience

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Santa Clarita, CA
  • September 02, 2020

It wasn't the best experience or the best material that were used for the house, but we had a pretty good experience. Always got notifications, updates and walk through's during the stages of the build. The material could use a big improvement moving forward. ... More

star-rating ok

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ramon O.
  • Florence, AZ
  • August 05, 2020

they are ok

star-rating Lacking a bit of Quality control

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Porter, TX
  • July 30, 2020

A few too many days we had issues with, the major thing was a hole in the pecs water system .. flooded the master closet in the hallway leading to the master bathroom and throughout the kitchen hallway and washroom area, though it wasn’t KB‘s fault but it should’ve been picked up when the stove top was installed the paint was all pitted and lifted prior to us taking possession of the home, one of the downspouts on the rain gutter system was completely caved in, A lot of overspray throughout the kitchen cabinets and the tile floors. ... More

star-rating Above average

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • GERALD S.
  • Jacksonville, FL
  • July 01, 2020

Variety of floor plans.

star-rating Responsiveness was great.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Paul G.
  • Las Vegas, NV
  • June 24, 2020

Day of our walkthrough construction crew was still working, outlet was missing, light was missing and cabinets were not fixed from it being broken a month before our walkthrough. After issues were brought to their attention they did fix everything we pointed out. A month and a half later we are finding issues such as nails through poking through the carpet, stove and refrigerator are for some reason turning off and need to trip the electrical panel a few times already which worries me. ... More

star-rating KB Home - A lot of issues til now.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Abdelali E.
  • Richmond, TX
  • June 24, 2020

A lot of issues til now.

star-rating KB Home - Overall I am satisfied with KB Home purchasing investment homes

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Sreenivasula M.
  • Fuquay Varina, NC
  • June 09, 2020

Overall I am satisfied with KB Home purchasing investment homes