KB Home Reviews

Since moving in there are just the little things that come over time while things are getting settled. the team responds in a timely matter to make the corrections, so you are not having to stress about them.

We were impressed with KB Home's commitment to customer satisfaction. Any questions and concerns were quickly and thoroughly addressed. Build quality was very good, but there were a few minor problems all of which were fixed in a timely manner.

The kb lender was not good, but the agent was great and the house is good

Products used and how they end up show the quality. Grout all different colors, pain thin if you touch it will make mark, paint cracks in corners in less than 6 months, caulk messed up, front door isn't sealed at bottom, nails sticking out the sides of the cabinets scratching my stove. Tile uneven had to be redone and grout as well but after four times they cannot get it right.

[TRANSLATED FROM VI] Cracks started appearing in the exterior walls of the house, initially in small lines, then spreading to 7 or 8 lines. Even the parking space in front of the garage is starting to show cracks. I wonder what it will be like during the rainy season?

Quite good response until they got paid. Average build quality, way below international standard.

★★★★★ Five Stars – Smooth, Professional Experience with KB Home From start to finish, our experience with KB Home was overwhelmingly positive. The entire process, from our initial purchase to final move-in, took about three months, and it felt smooth and professional the whole way through. There were no major surprises or headaches, which we know isn't always the case with new construction — so we really appreciated how organized everything was. Quality and Value: Our new home has exceeded our expectations in terms of both quality and value. The craftsmanship feels solid, the finishes are attractive, and it's clear a lot of care went into the build. For the price point, we feel like we got a lot of home. The Builder's Team: The team at KB Home was responsive and did exactly what they said they would. Whenever we had questions or concerns, they got back to us quickly, and they followed through on their commitments every step of the way — from the sales team to construction updates to closing. That kind of reliability made a stressful process (buying a home!) feel manageable. For Potential Buyers: If you're considering KB Home, know that you're working with a team that communicates well and takes their promises seriously. We felt informed and supported throughout the entire journey, and we'd absolutely recommend them to anyone in the market for a new build. ... More

We love our home

excellent house value for money but less upgrades options i don't like

It would have made a difference to know up front that certain things could have been added, changer, or deleted, such as I could have had a gas hot water heater, but I didn't know until it was too late to change the building permit.

Buying a home is stressful. REALLY stressful. You hope that your realtor(s) will not contribute to that stress. We had almost given up on buying a house before our rental lease expired, and stopped by the Catania office on a whim to see what they had. They had just had someone cancel a deal and the house was available for our time-frame. KB prefers you deal with them directly, but we already had a realtor. KB wants you to use all of their services, including financing and insurance, but they are not pushy with trying to force anything, which is great. We were able to meet with the sales-person every time we needed to for inspections, drop off a check, whatever, they were always there. They allowed us to have our own inspector, and the list of items was as you would expect for a brand-new house. Only a few cosmetic items. Everything on our list was fixed and the whole house gone over with the property manager. We have had to contact support a couple of times for questions, and 1 issue (needed to replace a broken screen), and they took care of everything quickly. The only reason I'm not giving them 5 stars was because of pushing to change the closing dates. We had already set everything up for a specific closing and move-in, and at the last minute they wanted to move it up a week. That was a lot of added stress right before signing papers, but we got it all done, and moved in. ... More

We very clearly communicated prior to signing the contract major calendar conflicts that could not be moved that directly impacted our closing. Once we signed the contract there was no flexibility from KB to accomodate the clearly communicated conflicts. Thusly, this affirmed they cared only about closing the deal and not being a partner (although if you look at their marketing material they like to claim that they are) to build our house. Sales associate was less than helpful, and at times incredibly unprofessional. It's evident that as home buyers we were the impacted party between our realtor and the sales associate. However, we did have an outstanding experience with the Design team and the Superintendent. We did leverage the builder financing and feel it was a positive experience but also could have been more proactive at certain times. ... More

We loved our home buying experience and we love our new home. If we ever had a question or concern it was addressed quickly. We are pleased to with the look and quality of our home.

Our experience with KB Homes has been wonderful this is our 3rd KB Home we have purchased.

quality of building, good post sale service, such as quick response to my inquiry and service request when there are problems.

Great home layout. Minor cosmetic defects.

The building process was quick. The sales, loan and design departments were amazing. Great communication. While I did not expect perfection, there were definitely issues upon move in that needed to be addressed. Some I feel should have been identified prior to closing in my opinion, but are being addressed. The overall process was amazing.

Professionalism of our site supervisor and our sales rep

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Quick response to house repairs in home

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Communication and friendliness of all of the staff each step of the way.

All services that are requested are fixed at a proper timely matter

Materials used seem to be very cheaply made and installed. We have found many cracks and holes on the wood materials and walls. Trash was left behind on top of cabinets.

My experience throughout the entire home-building process was outstanding. The communication was consistent, professional, and transparent from start to finish. Every question I had was answered promptly, and I always felt informed about the progress of my home. The construction team and sales staff demonstrated genuine care, attention to detail, and a commitment to quality. Any concerns I raised were addressed quickly and professionally, making the entire process as stress-free as possible. IOverall, I am extremely satisfied with my experience and would confidently recommend this builder to family and friends. ... More