KB Home Reviews

The construction team and contractors were well experienced. Responded very promptly and clearly with any questions or concerns we had.

Brian was great. Made the transition rather easy and seamless. He is amazing !

GOOD SERVICE AND QUALITY HOUSE.

Take look at the plans and options. Don’t be to quick in deciding on options.

Reliable, quick reply, good price, good service. I recommend to a friend.

I will recommend your company to my friend to buy house in the future

Overall, a very seamless home buying experience with KB. The mortgage process was by far the smoothest I have ever experienced. Weekly updates related to home build were nice personal touches. KB "upgrades" I personally wouldn't consider upgrades and recommend buyers to go with only the basics as it's cheaper to replace door handles, faucets, etc. than to mortgage it for 30 years. The cabinet company used by KB is average at best. Our cabinets slope 1/2 inch from left to right, which you cannot see or notice, but discovered when adding backsplash. Cabinets have splits or open seams. KB is super at responding to claims. I've made 6 or 7 minor claims in the first 30 days and KB has accepted all claims. KB offers free paint touch ups 30 days after move-in. Overall, good to above average home. No serious complaints. Will sell in about 36 months and move to TN. ... More

All I can say is, have your builder fix everything before closing, after closing the trades are slow to respond. Holding up closing is the only way to hold the builder accountable for the repairs. After closing you are a low priority, they want the other houses to be built as fast as possible.

Cody was very attentive to our needs after closing. He was always a phone call or text away.

The quality is really really bad!!!!!!!!!

Tom was great throughout the whole process from start to finish. He was always very responsive and eager to help solve any issues we were running into. For the sales team, Iman also was very responsive and tried to satisfy all of our needs. At first, we were not too pleased with the process, communication, and updates we were receiving. We voiced those feelings to Iman and she listened to what we had to say and went out of her way to make sure we were happy with our decision. We are still working through a few last hoops with their customer service and warranty department to get a few last things squared away, but the customer service team has also been very helpful. ... More

Great effort by the builders

It was a great experience with KB team from the start to closing of our home. A good feel to see the building and working with every member of KB. However I felt we didn't get a fair treatment as regards payment and unnecessary charges at closing

Overall our new home experience has been great! We are first time home buyers so for us we were always weary about the home buying process from my sister-in-law's bad experience with her home and from the experience we have heard from other home buyers, so we weren't sure what to expect. It seems like you can always find a negative review but never a good one, however KB has changed our mind to the negative responses. From the very beginning Pam from the sales office made sure we were comfortable asking questions, very knowledgeable and she was always quick with her responses since we wanted to make sure we had everything on time so we didn't delay our buying process. Hope from KB home loans was great to work with and kept us up to date on what was going on since our new home was plagued with delay after delay but with every new build this was expected and she made sure we were taken care of. With all of this said and done I have been extremely impressed by the construction manager Robert. He was always accommodating when I had to reschedule our home walk throughs and he was definitely hands on when it came to the home building process. He was always timely and kept giving us updates on the progress of the home while it was being built. This was great for us since there were times where we wondered what was going on. If there was anything that needed to be fixed before we moved in he made sure it was completed and he definitely cares about customers since they are spending a large amount of money on a new home. ... More

KB homes is straight-forward to deal with. You know the prices and options you will get. They move fast in construction! But, that may be at the cost of quality. They do not use the highest quality materials and some of the labor is sloppy. It is nice to have a home and they price it so that you can buy it, but they are not necessarily a good value. Quality just isn't there. And then when you want something fixed.... everything should be smooth and quick but you get a million run-arounds which is unfortunate. Probably would be better to just do things correctly the first time.

everything fine, super great company KB home

The build quality is not at all good, the materials used are sub par. The workmanship is not at all good. Seems like some armature who has no experience has built the home. There are scratches on the marbles in washrooms and kitchen sink. Kitchen cabinets have so many damages like literally looks as if it is 10 years old. Dry wall putty is not put properly and chips off and cracks everywhere angles were not put properly for doors and windows. Door frames have damages everywhere even before they were handed over. The sales team literally said if you don’t want to purchase then you can back out and we will sell it to someone else asap when asked to fix these issues. ... More

Great company. Great customer service. Would recommend buying a KB home to others.

KBHome's team is responsive to all issues we brought them.

After purchasing our 30 day touch up. We having been waiting almost 2 months for a reply.

Great experience…from the sales office to the super, everything went very smooth.

I'm 2 months, into a KB Townhouse, and very pleased. Certainly, the overall KB organization, sales, finance, design studio, construction overseers, builders, contractors etc are well managed. Moreover, I can conclude that to build a seamless team; they recruit, screen, select, and prepare everyone for their individual positions . That said...What's most impressive is having qualified and skilled professionals also have superb interpersonal communication skills and... simply kind. I think I got the best personalized home, of all...haha. I hope every buyer is as pleased.

Deisi and Trey were phenomenal during this process. They were very attentive and made sure that we received the best service possible. I would highly recommend them to anyone going through this journey.

From start to finish the KB team was so helpful and kind. They attended to my needs and made it feel easy and seamless. They all had great communication and I felt very well taken care of!

Nicky was wonderful to work with!