What Homeowners Have to Say About KB Home

All staff needs to communicate with buyer more often.

KB Home responded:
Hello Uriel, thank you for your feedback. We are sorry for any frustration, please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with any concerns. –Brian ... More

The contract supervisor that was employed when we bought our house was horrible! So many things were not completed for our home on the Closing date and he lied about so many issues and made excuses for not being able to complete items.

KB Home responded:
Hello James, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

Disappointed to have a brand new house that has such poor workmanship. Seems there is no oversight of contractors and customer service team has to play clean up. Door casings are not straight, walls are not flat, corners not square. I can go on and on. Disappointed would sum it up. ... More

KB Home responded:
Hi, thank you for your feedback and I'm very sorry that you are disappointed with your experience. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -Nick ... More

Management will never respond to your concerns. It all about making the sell. Please make sure you get everything in writing.

KB Home responded:
Hi Danny, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian ... More

Getting a lender who is more compassionate and not robotic would help KB Home a great deal.

KB Home responded:
Hi, Mary, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. --Nick ... More

The process of purchasing a home started out great, but turned out to be one of the most stressful experiences ever. Midway through, there were changes in loan officer, with no communication, and no timely updates. Appraisals took extremely long, way longer than usual. The entire process took nearly 3 months. There were many mix ups and lack of communications that caused the deal to nearly fall apart, but in the end it all worked out. There are some opportunities for improvement for sure. The KB staff was helpful and kind, it was just a tough time and third party challenges, but definitely a frustrating experience. Understandable that some of the delays in the process were due to COVID, so some of it was unavoidable. Appreciate the KB staff that i worked with, but next time, hope the process can be smoother. ... More

KB Home responded:
Hi, Ravi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -James ... More

There are little things here and there that needs to be fixed. The Garage door is loose, some of the plugs are loose the bedroom doors have pints all over it and chips, also pint on tiles that we tried to take it off and it’s noticeable. Nails on carpets my little one got poke couple times. ... More

KB Home responded:
Hi, Zabi, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

As first-time home buyers, we found KB Home's overall support and responsiveness unreliable and poor. Particularly, the communication from the sales team did not seem professional, and wasn't as informative as they had promised (weekly updates were promised but nonexistent; we had to follow up each time). We had a pretty good experience with warranty support after the sale. While there were a few (easily addressable) issues in the home, we really liked the home design and construction quality. ... More

KB Home responded:
Hello, thank you for your feedback. We are sorry for any fristration and would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. --Nick ... More

I purchased the Redwood  home model that did not meet my expectations.  What I saw at KB  Home model, the master bedroom had a bay window and he porch was bigger.  But based on the the elevation that was selected, the bay window was eliminated and the porch was was too small. I could not even fit any furniture on the porch. My sales agent Did Not communicate this information to me. This was a major disappointment to me. After moving in I noticed lots of mistakes on the home and sloppy work which took additional time for the workers to come out to fix. ... More

KB Home responded:
Hi Diana, we apologize for any frustration and will be sure to pass your feedback over to KB Home division management. In the meantime if you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. -Brian ... More

I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.

KB Home responded:
Hello, we are sorry to hear that you had an unpleasant experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --James ... More

Sales did not mention the home was being built in a flood zone. Although it would be changed months later it was an issue at closing. KB does minimum standards ex: your block wall will look unfinished as a row will not be finished. Talk about looking goofy. They don’t put down weed control so your yard will have weeds pop up shortly after you move in. Contract work goes without inspection being down. There is trash laying around perimeter where contractors finished a project but cleanup has not been completed. Warped studs used in construction of house. Contractors hitting the wall so hard in attempt to straighten it knocked nails out of the wall on other side and damaged the wall. Regional supervisor is very good with response but unfavorable contractors have kept me at the house far too long as they do t know what they’re doing so rescheduling seems to never end. I’ve had part of the roof removed and put back on to do repairs to facia boards. Had a contractor tell me he made superintendent on the job aware of faulty work and that warning was ignored. Guess what: I found it and it was taken care of. It should never have been there for me to find in the first place. Only makes you wonder what else is there for me to find. Oh-almost forgot- my house has been repainted 3 times. A fourth appears to be needed. I would love to have contact with a KB executive and show them this house and lack of quality which now appears to be standard. I’ve been in my home for 6 weeks and have not been able to do things I need because of constant repair work being done-won’t bring in furniture until the dust settles. ... More

KB Home responded:
Hello James, we are sorry for any disappointment and have forwarded your comments to KB Home division management for review and follow up with you. A representative will be reaching out to discuss your concerns at the contact information we have on file. If you have a preferred phone number you would like us to pass along, please email CustomerRelations@kbhome.com for assistance. Otherwise, we'll be in touch with you soon. Best wishes. –Brian ... More

Items on my home were not fixed in a timely manner and are still open

KB Home responded:
Hello, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian ... More

Poor communication

KB Home responded:
Hello, we are sorry for any frustration. If you would like assistance, please feel free to e-mail CustomerRelations@kbhome.com and we will put you in touch with a KB Home division manager. -Brian ... More

I love my new home, except the fact that when you have running water from the master bedroom, you hear it loudly downstairs as if the water is going to go through the walls and the ceiling. This is a little embarrassing when we have guests.

KB Home responded:
Hi Cherry May, thank you for your feedback. If we can help with anything please let us know at CustomerRelations@kbhome.com. Enjoy your home. -Brian

I would like for the contractor to come finish my house

KB Home responded:
Hi, Larry, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick ... More

I purchased a new home and after moving in it became obvious that the quality control was poorly managed or nonexistent. The painting was poorly completed and the subsequent touchups that were done were done in a different finish. There are other issues as well, including the dishwasher not being installed properly which resulted in it flooding the kitchen. They respond quickly to the issues but it is obvious that no one tested anything before I purchased the home and I wonder what else was not properly tested. It seems to me that they slap that houses up as fast and cheaply as possible and then deal with the fallout later. ... More

KB Home responded:
Hi Eric, I’m very sorry for any frustration with the quality of your home. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James ... More

Throughout the process I have been let down by Kb homes every step of the way. If I was to do it all over I would not purchase a home with KB.

KB Home responded:
Hi Taurean, I'm very sorry that you are disappointed with your experience. Please feel free to contact us at CustomerRelations@kbhome.com and we can put you in touch with a KB Home division manager. -Brian ... More

Workmanship not up to par, shoddy finish.

KB Home responded:
Hi Terence, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding any issues, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

Everyone here is friendly and pleasant.. Terry has been responsive, and has tried to help. However some issues are still unresolved. Eric told me to wait 10 months and everything would get taken care of then. Joe came over and looked at te things that needed addressed and gave me an appointment over a month away. ... More

KB Home responded:
Hey Karen, it sounds like you’re frustrated, we’d really like to help. Feel free to email us at CustomerRelations@kbhome.com and someone will be in touch with you. Thank you for your feedback. -Brian ... More

Steve and Katrina were great. That’s did all the could to make things right. The builder are sloppy, missing paint, holes in door, A C went out 3 times. Door off hinges. I could go on and on. The sales team is awesome. Need hire better builder that cares. ... More

KB Home responded:
Hello Vicki, thank you for your feedback. We are sorry for any frustration with your home , please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with these matters. –Brian ... More

Bad quality. Bad painting so thin came off easily. Everything damage easy

KB Home responded:
Hello Linda, we're very sorry for any frustration with your home. We would be happy to connect you with a representative to look into these issues. Please email CustomerRelations@kbhome.com for assistance. --Brian ... More

Sales person Arron was the only bright spot

KB Home responded:
Hello Mike, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. --Brian ... More

The interior paint job is extremely sloppy! There are already several cracks in the walls and chipped paint that was not caused from move

KB Home responded:
Hello Demitra, we are sorry for your frustration with the paint. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

KB uses the cheapest sub contractors possible and it clearly shows in their workmanship. KB employees will try their best to make best of a situation but the work actually being completed during construction is horrendous.

KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

It's a nice community with the understanding that the building of a new home would be a pleasant one. However, after the home was completed, it was left with numerous repairs and careless errors. There were some individuals who took care of the situation mindfully and thank goodness. But it's mind boggling that there were so many repairs to be done 2-3 months after the house was closed on. ... More

KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Brian ... More