Skip main navigation

KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11946 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Good

  • Crystal S.
  • Verified Homebuyer
  • October 25, 2023
  • Homeland, CA

Things went well with KB.

KB Home responded:
We're glad to hear that you had a positive KB Home experience, Crystal!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was Great Experience to make our dreamhome come true

  • Ashok G.
  • Verified Homebuyer
  • October 25, 2023
  • Lathrop, CA

We started with minimal knowledge on how home buying process works. but when i came on the first day Daniel and kelly help me with whole bunh of affordable options and helpedme with in choosing my home. I would like to express my sincere gratitude to my construction manager’s, Daniel Ramirez & Michael Cole , for making the home building process so easy and enjoyable. From the initial consultation to the final walk-through, Daniel Ramirez & Michael Cole was always available to answer my questions and address my concerns. They were also very helpful in guiding me through the process and making ...

KB Home responded:
Thank you so much for taking the time to share your KB Home experience with our team, Ashok! We appreciate your kind words for Daniel, Michael, and the rest of our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent support

  • Anandaraj S.
  • Verified Homebuyer
  • October 25, 2023
  • San Marcos, CA

I got excellent support from KB Homes throughout the entire process from initial discussion to final delivery of home keys.

KB Home responded:
Congratulations on your new home, Anandaraj! We're thrilled to hear that you enjoyed your KB Home experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We have been in our home for almost 2 months and are STILL waiting on many blue tape items to be fixed. Lots of promised that "we" will be here this afternoon or tomorrow. NOPE!

  • Kimberly W.
  • Verified Homebuyer
  • October 25, 2023
  • Parrish, FL

Trust me, you do not want my husband to write a review.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Issues with Home

  • Pheap O.
  • Verified Homebuyer
  • October 25, 2023
  • Las Vegas, NV

I felt rushed to closing and home was not delivered to me finished as promised. items below concerned are not addressed. Tried to contact superintendent and customer service no response still waiting to hear back. 1) Flooring not sealed properly - have Ant infestation since move in around September 10th 2) Photocell lights in front of garage not working 3) multiple outlets not working in house 4) Sink countertop not completed underneath dirty and looks unfinished 5) Crack in garage foundation 6) Cabinets not sealed properly 7) Oven missing one rack 8) Paint needs refinishing

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

john

  • John M.
  • Verified Homebuyer
  • October 25, 2023
  • Houston, TX

In overall everything was good

KB Home responded:
Thank you so much for sharing your positive KB Home experience with our team, John!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home

  • Fredianto K.
  • Verified Homebuyer
  • October 25, 2023
  • Spring Valley, CA

Our new home was built and completed early from the original estimated date of completion. The house was built on some minor touch up of interior painting, but the customer service representative was on it to fix the issues. Completely recommended to buy from the KB Home builder. Overall design was good, but not what we wanted to be. The design center was really helpful to arrange the date and time for the selection of the products. Price comparison from the Design center and Outside market was reasonable and accurate when installed at the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home buying experience, from foundation to turn key.

  • Pablo C.
  • Verified Homebuyer
  • October 25, 2023
  • Hollister, CA

We were in the area, just to look, as first time buyers, we were not thinking we would buy, the sales, financing and construction team figured out all road blocks and before we know it, we bought the house of our dreams. We would recommend and buy again!

KB Home responded:
Congratulations on your dream house, Pablo! Thank you so much for taking the time to share your positive KB Home experience with our team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Zhenzhen

  • Zhenzhen Z.
  • Verified Homebuyer
  • October 25, 2023
  • Arcadia, CA

The quality of the material is not very good.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Overall experience is okay

  • Dhruvil P.
  • Verified Homebuyer
  • October 25, 2023
  • Prosper, TX

1. It is expensive 2. Quality is not that great 3. Homes are low to medium quality may be good for first home buyers 4. Not many options

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Home buyer

  • John F.
  • Verified Homebuyer
  • October 25, 2023
  • Belton, TX

The KB home team was very professional and helped us through the whole experience,

KB Home responded:
We're thrilled to hear that you had such a positive experience working with the team here at KB Home, John!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Wonderful from start to finish!!

  • Christopher S.
  • Verified Homebuyer
  • October 25, 2023
  • Youngsville, NC

Wonderful from start to finish!!

KB Home responded:
Thank you so much for taking the time to share your wonderful KB Home experience with our team, Christopher!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Happy!

  • Bobby W.
  • Verified Homebuyer
  • October 25, 2023
  • Henderson, NV

Buying a home is a big decision. Very happy happy with my purchase!

KB Home responded:
We're thrilled to hear that you're happy with your new home, Bobby! Thank you so much for taking the time to share your experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The entire staff was outstanding and took care of me and my family. I love my home and my KB Home Family! Keep us the good work!

  • Delena G.
  • Verified Homebuyer
  • October 25, 2023
  • Henderson, NV

The experience that I had with KB Home staff was beautiful. They went over and beyond to make my dream home super perfect! I would recommend the world to buy a KB Home.

KB Home responded:
We're excited to hear that you and your family love your new home, Delena! Thank you so much for taking the time to share these kind words with our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home

  • Joel U.
  • Verified Homebuyer
  • October 24, 2023
  • Gold Canyon, AZ

Hawith our new home.ppy

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great

  • Kevin H.
  • Verified Homebuyer
  • October 24, 2023
  • BOERNE, TX

Darin is great to work with!

KB Home responded:
Thanks so much for sharing these kind words with Darin and the rest of the team here at KB Home, Kevin!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB homes has done great by us so far :)

  • Thi D.
  • Verified Homebuyer
  • October 24, 2023
  • Katy, TX

KB homes has done great by us so far :)

KB Home responded:
Thank you so much for taking the time to share your positive KB Home journey with our team, Thi!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience working with KB on our new build

  • Matthew E.
  • Verified Homebuyer
  • October 24, 2023
  • Rosharon, TX

Everyone representing KB was professional, kind, helpful and thorough. They checked up regularly and usually got back to us when they said they would. The information was really clear and they guided us really well through the process. In our home now, we have found it's a great deal for the money and are happy with the outcome. In many areas we are super happy with the quality of materials and workmanships. Some things were missed, some things were not done with as much care as we would have liked (some trash found under the sod) but overall we are very pleased.

KB Home responded:
We're thrilled to hear that you had a great experience with KB Home, Matthew! Thank you so much for sharing your journey with our team.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Review

  • Teresa R.
  • Verified Homebuyer
  • October 24, 2023
  • Fuquay Varina, NC

I Love my new home!

KB Home responded:
We're so excited to hear that you love your new home, Teresa! Thanks so much for sharing with our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fun!

  • Jessica C.
  • Verified Homebuyer
  • October 23, 2023
  • Alvin, TX

It was fun going to design studio to pick everything out!

KB Home responded:
Thank you so much for sharing your KB Home experience with us, Jessica! We're glad to hear that you enjoyed your time in our design studio.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A Personal New Home Experience

  • Joqueleana F.
  • Verified Homebuyer
  • October 23, 2023
  • Humble, TX

The process working with KB Homes was stress free. After choosing a home, we closed without any issues. Working with Adil and Dusty, was very informative. They made us feel like family.

KB Home responded:
We're thrilled to hear that we were able to provide a stress-free home-buying process, Joqueleana! Thanks for sharing these kind words with Adil, Dusty, and the rest of our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mixed Bag: A Review of My KB Homes Experience

  • Nick G.
  • Verified Homebuyer
  • October 22, 2023
  • Manor, TX

My experience with KB Homes has been a mixed bag. While there have been some positive aspects, the overall journey has been marred by several significant issues that are yet to be resolved. One of the standout problems with our KB Homes experience was the lack of transparency when it came to crucial information about our lot and an adjacent construction project. This lack of disclosure was a major disappointment, as it left us feeling like we were not adequately informed to make a decision about our purchase. Had we been given all the necessary details, we might have reconsidered our ...

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 2

Didn’t meet my expectations

  • Claudia A.
  • Verified Homebuyer
  • October 21, 2023
  • Jacksonville, FL

I did my closing on August (two months ago) and I’m starting to have issues with the home pertaining to roofing, walls tearing out and breaking, squeaking floors on the second floor, loose toilets. Definitely not satisfied with KB Home, they rushed at the end to closing and for this reason I will not recommend this home builder. Comparing with other home builder that I’ve seen, KB have lower construction standards by far.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Best experience ever was with kb homes

  • Brittaney M.
  • Verified Homebuyer
  • October 21, 2023
  • Lockhart, TX

I had a wonderful experience with purchasing a home from kb. The process was very simple for this being my first time buying a home. Every person that helped me with the process was great. Answered all questions I had very quickly. I received phone calls weekly with updates on the home. I never was sent to an answering service. Everytime I called I always received the information I needed. It was also ready for move in months early. I would recommend kb to anyone purchasing a home especially new home buyers.

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with us, Brittaney! We're thrilled to hear that you're so happy with your time working with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mark Edward Bryant II

  • Mark B.
  • Verified Homebuyer
  • October 21, 2023
  • Madera, CA

Me and my family love our new home but if we need anything please let us know

KB Home responded:
We're so excited to hear that you and your family love your new home, Mark! Thank you so much for sharing with us!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5