What Homeowners Have to Say About KB Home

So many issues to mention...

KB Home responded:
Hi Angeline, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

Several annoying issues such as wrong appliance installation, cracks in the driveway pavement, and hanging electrical wires that impede the closure of kitchen cabinet drawers.

KB Home responded:
Hi Esperanza, we're sorry for any frustration with your home and driveway. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian ... More

In short, everything was just done to get the house off the market. Everything was mediocre. Thankful for our sales person Gina and superintendent Kevin for hearing us and doing their best to correct the errors. Tips: DO NOT sign off or accept keys till everything and I mean everything is completely done right. From paint jobs to working light bulbs. From flooring to any dents and holes around the house! ... More

KB Home responded:
Hello, Jerome, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian ... More

KB homes worked hard to sell the house but once I got into the house I have ID'd a lot of flaws that were identified during the walk through and were not fixed. During acceptance I was told they would get fixed after signing. When I called customer service to correct it I ran into a dead end so i went to the the office where I was told they dont handle issues like that once the house is excepted. I would not reccomend kb homes to anyone. ... More

KB Home responded:
Hello Tyler, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. -Brian ... More

Communicate communicate communicate and do no settle.

KB Home responded:
Hello Colleen, thank you for your feedback. If we can help with anything please let us know at CustomerRelations@kbhome.com. Best wishes. --Brian

My home was not clean/ready before I moved in.Wrong keys given(I am not kidding..!!) I called for some repair at home, did not get any response for two months.Will not recommend KB to my friends.

KB Home responded:
Hi Faith, we're very sorry for any frustration with the move in process and repairs. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -Brian ... More

Management at KB Homes were very unhelpful and inefficient. Problems still persist with home more than 3 months after closing and the company is slow and inefficient in their resolution.

KB Home responded:
Hi Khatija, we're very sorry for any frustration with your home. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

What’s committed at the time of closing is not yet done . I am still waiting for that . And also no body contacted me for 1 month inspection.

KB Home responded:
Hi Joy, we're very sorry for any frustration. If you need assistance with this matter or have any questions please do not hesitate to email CustomerRelations@kbhome.com, and we will ensure you are contacted. -Brian ... More

Workmanship is as a traditional tract home builder. Maybe even sub par against that benchmark and the associated competition. Limited attention to detail. Lower end components for the money; faucets, appliances, toilets, and carpet. Interior painters are terrible. I don't think they know what blue tape is or what it used for. Other than that, the house seems to be solidly built, so far. ... More

KB Home responded:
Hello Kent, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian ... More

Trades unsupervised. Home not delivered on time as promised. 2 months trying to get issues resolved that should have been done correctly before closing. Representatives of KB relaying incorrect information.

KB Home responded:
Hello, Shirley Jo, thank you for your comments. If you would like to be contacted by a representative of KB Home management to discuss any concerns, please let us know at CustomerRelations@kbhome.com. We would be happy to put you in touch with a representative to assist. -- Lynn ... More

We moved in less than 3 months ago and the walls and ceilings are already starting to separate and show visible holes. There are 4 additional issues that we have been waiting to get addressed as well.

KB Home responded:
Hi, Kyler, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn

Once you sign the purchase agreement get ready for delays, broken promises and costly mistakes that will most likely delay your closing. We have been in our home a month and a half, had to leave for 5 days for them to do the repair work to the house at the end of October and still have not received reimbursement as promised. Their vendors do NOT wear masks so beware of that if you are at high risk for COVID. Our solar is still not set up and the HOA rep does not respond for weeks at a time. ... More

KB Home responded:
Hello, Alice, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. Best wishes. -James

Less than 1/2 optimal

KB Home responded:
Hi, Marcos, we are very sorry for any frustration. If you would like assistance please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -- Brian ... More

We had many items on our list from the walkthrough that needed to be addressed. Some minor and some major flaws. 6 weeks later nothing done or committed to being fixed. Spent $$$ on upgrades. Upgraded wood floors have defective boards, whitish color where stain is missing, many scratches and holes. Upgraded cabinets, inconsistent stain. whitish stain on several doors, scratches and doors falling off their hinges. I have personally fixed many items on our "to do list" The customer service people and sales people are all very nice and assure me they will fix issues. But Douglas County came off Stay at Home quarantine May 1st and I cannot get anything scheduled. The tell me no one will come inside to do repairs. They promised they would get all outside issues fixed, but not much done in last 3 weeks. I wish I could rate them higher on being trustworthy but I am afraid some items will never be fixed. We thought we were being diligent working with construction foreman during construction . My feeling is upper management is more concerned with closing homes, getting them off their books and making corporate quarterly projection than delivering a quality home. ... More

KB Home responded:
Hi Vicki, I’m very sorry for any frustration with the repairs. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick ... More

Disappointed with KB home - I get discriminators against and not valued as a third time home buyer.

KB Home responded:
Hello, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian ... More

Sloppy

KB Home responded:
Hi Dylan, we're sorry for any frustration. If you would like assistance with your home, please feel free to e-mail CustomerRelations@kbhome.com. -Brian

bad quality of the painting and kitchen

KB Home responded:
Hello Luiz, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

Not happy with the home and quality

KB Home responded:
Hello Peyman, we are sorry for any frustration with your home. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will put you in touch with a KB Home division manager. Best wishes. -- Brian ... More

Not very good customer service

KB Home responded:
Hello Felipe, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with any issues you are having. –Brian ... More

Expecting a wonderful home building experience but had major issues with sales staff and construction. Construction quality was substandard from the framers to the finishers. Walls are not square. Everything was done half way right. Had to stay on top of them everything step of the way and we still had issues. Poor communication from sales staff and construction manager. Great experience with KB Mortgage and Design Center staff. We love the floor plan and the location but so disappointed in construction experience. ... More

KB Home responded:
Hello Kevin, thank you for your feedback. We are sorry for any frustration with the construction experience. If you have not already contacted Customer Care regarding this issues you mentioned, please feel free to email us at CustomerRelations@kbhome.com and we will put you in touch with a KB Home division manager. –Brian ... More

KB has a reputation of poor workmanship. No surprise this is what we bought.

KB Home responded:
Hello, Russell, we're sorry for any frustration. We'd like to help. If you wish to speak with a manager of KB Home, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes -- Lynn ... More

Supposed to have a 1 year warranty on issues but there is no point of contact, the buying experience was horrible and they locked me into not using a realtor. The floors are warped in several homes in this community, the irrigation and land sloping is not bad. Constant issues, I wish KB just followed through with their promises. ... More

KB Home responded:
Hi, This sounds frustrating for you and I’d like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concerns you have mentioned. -James ... More

No mitered corners on baseboards. Wallboard doesn’t meet baseboard in the garage. 1” gap all around. Third island counter replaced.

KB Home responded:
Hi, Mary, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss these and any other concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James ... More

Customer service has done a poor job on fixing a simple landscaping that I have had from the moment I moved into my new house. The company that KB does their landscaping with has damaged some of my property and has failed continuously to resolve a simple issue. I am going on two months in living in my new house and have yet to fully enjoy my yard. My experience in purchasing my first house has been stressful and disappointing. ... More

KB Home responded:
Hi Gary, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding these and any other concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick ... More

I still have issues in my home that have gone unresolved. Warranty refuses to answer my calls after complaining about a shower that continues to spew water out of my walk in shower because of poor quality craftsmanship. They said they fixed it but only said that just so they can buy more time and let the Warranty run out so they don't have to deal with my home. Beware when buying from this builder you might also find unwanted things in your basement bedroom should you decide to finish you basement with KB homes. ... More

KB Home responded:
Hi, Adam, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss these and any other concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -James ... More