KB Home Reviews

Please, save yourself the massive headache and avoid KB Home and KB Mortage at all costs. My first time buying a home and I regret it! From the start there has been nothing but problems, from lost earnest check to failed promises this entire experience was a joke. When dealing with anyone that is “ a supervisor” the buck gets passed off and you end up working with the same person you complained about and didn’t want to work with due to total incompetence (mortage side especially) On top of that the house has so many issues that it’s nearly laughable. First time opening my front door the trim fell off, which isn’t even one of the major issues. No one gets held accountable when nothing gets fixed or done either, so have fun spending a ton of your time and energy to get nowhere! If you get Lisa for your mortage, demand someone different as she can’t communicate for the life of her, even confusing my broker who’s done this for over 10 years. Due to her and her manager Erick’s lack of work ethic, integrity and honesty I had my close date moved back multiple times to the point I got my keys at 5pm on the last day of the month giving me 0 time to leave my rental property costing me hundreds of dollars ... More

I recently purchased a house for the first time. While there were some challenges along the way, the individuals who assisted us throughout the process were truly exceptional.

Excellent attention and service

Ou home buying experience with KB Home was surprisingly easier than my husband and I thought. The process went smooth and less painful. All the staff members from different departments were wonderful, very friendly and very knowledgeable. We are now very happy to have a quality smart home, energy saving and affordable home. Thank you for helping us make our dream (to have a house) come true. You all exceeded our expectations! More power to you all!

Im very happy to buy this house

Intial state they give multiple design options to choose from

Everything has been taken cared for in my process of buying this House!

I love my house but it’s low quality work

I would not like to share with my neighbors

Highly recommend. We love our new home!

Tom and Paul and Wes and Darin all were fantastic with it all.

We were able to move in due to the prompt response of Jacob to fix most of the things that were wrong. Still issues as of right now but we are living on the house.

My family was not completely onboard with the lot that was assigned by the original salesperson. However, after waiting a few months, the new salesperson was able to grant us the lot we wanted. Thus, being patient allowed us to get our preferred lot and of course our dream house built. It is great that a change in personnel can lead to both better purchase experience and customer service.

Material information was left out. After I took the keys, a few weeks later I had a qualified plumber and a selected electrician look at the work. The electrician questioned why my circuit breakers tripped off every other day, as soon as I plug my electric car into the 110 the breaker trips. The plumber didn’t understand why the drainage pipe for the air conditioner is above the 3rd FL bathroom on the room, since no other house nearby has this pipe sticking out. Also because the AC unit is on the side year on 1st floor ground. When I asked the asst super if KB hime he told me “every home has this” which is incorrect. Because sure to check the specs ... More

Everyone was very helpful from beginning to end. It felt like the Sales Agent wanted us to purchase the home and they did all they could to insure our purchase went smoothly. After the purchase, KB Homes continued to make sure our house became a home by providing various professional courtesies for our property. We are very happy we chose KB Homes as our builder.

As a first time homeowner the process has been simple and seamless. Great response to issues and questions on the Amenities in our new home.. Thank you KB Homes

great, helpful staffs, amazing, proactive

Very impressed with customer service.

My new home is OK, nuff said.

What is going well for me I like KB Insurance

Kept us up to date on progress of the build

Too short time to consider buying this house!

The Total Team effort we received was Top Notch! Starting with our Sales Person, Clay, our Mortgage Person, Donna, and finally our field support with our super, John. All 3 were spectacular, I can't give them enough praise. All three were there for the entire process answering questions and supporting our journey through the new build process!

This was not the experience I was expecting when purchasing a new home built from the ground up. Too many issues. Not enough communication. Too many issues after communication. No one seemed to be on the same page. Sales or construction supervisors. Had multiple supervisors the right hand never seem to know what the left was doing.

Awesome experience specially for us first time home buyer. Smooth experience and explained the process thoroughly. Nothing to complain and the house is really great. Again, huge thanks to the team specially Harvey B., Susan B and Mike C. Thanks a lot!