KB Home Reviews

The issues i am having with the home that i recently purchase at the Shadow Mountain community are the features in the module home and the finish product are way different. The island and food storage pantry are too small in the finished homes and is not similar in size that are shown in the module homes. The solar panels which are main features and selling point of the KB Homes are yet to activated and being used by the owners. Both Sun Power and the Electric company are giving run arounds on who to submit request for activation, I would have gone with Pulte Homes and used Sun Run for my solar panels supplier if I have known that was going to be an issue. ... More

Our entire buying process was stress free. We were able to move it without any major issues. Our home is beautiful and affordable. KB’s team was always available for any questions or concerns we may have had, and promptly took care of issues that arose. This is our second home with this builder. I like the quality and affordable price you get with KB. I would 100% recommend KB for your next home/builder.

We love our new home! The building experience was fun and easy. I particularly loved the weekly calls with updates on progress. Thank you KB!

The best home buying experience I have ever had. It was an all around great process.

It was a terrible mistake to buy from KB home which could not deliver in a timely matter with below standard workman ship. Unlike what the company claims that they are number one, I learned the hard way about them with loss of over $20,000 during one year of waiting and responding to unrelated requests for loan documents which was ridiculous like writing essay for marketing properties. I am still waiting to hear from them about some outstanding issues.

They said was getting the model home only bigger. It was jot the model home it was very different no shutters, no railway, no rock outside the house. So felt very mislead. The dryer wiring was done incorrectly, the house was dirty upon move in, grout still not done in some rooms. Outlets not working. They literally put the cheapest materials possible toilets seats brand new were sliding all over the place had to replace screws. Paint wad only one thin coat you barely bump it or wash it comes off and leaves a bare spot in the wall. Cabinets were unfinished in bathroom and kitchen. They promise they will get to it in a timely manner but never show up. Or text a few minutes before coming with no wchedule and say we are coming. The house was poorly built snd through together as fast as possible with little quality and charged top dollar. Issues still not fixed. Has been beyond frustrating i cannot reccomend kn homes to anyone. ... More

First time buying experience can never be smooth but i live my community and my home. The only thing i would say so is the quality of workmanship could be a little better especially for the price we paid for it.

I recently had the experience of building a home with KB Home, and overall, I was very happy with the process. The company was professional and efficient, and they kept me updated on the progress of my home throughout the construction process. I also appreciated the fact that KB Home offered a variety of customization options, so I was able to make my home exactly what I wanted it to be. However, there were a few areas where I felt that KB Home could improve. For example, the execution of some of the finishing details was not as good as I would have liked. There were a few small mistakes, such as bad paint jobs, lack of attention to details, roof leaks and cabinets that lacked proper painting. Overall, I would still recommend KB Home to anyone who is looking to build a new home. However, I would advise them to be vigilant of the execution and finishing details. If you are willing to do that, you will be very happy with your KB Home purchase. Here are some tips for being vigilant of the execution and finishing details during your KB Home building experience: Be present during the construction process as much as possible. This will give you a chance to see the work being done and make sure that everything is being done to your satisfaction. Ask questions if you see anything that you are not sure about. The construction team should be happy to answer your questions and explain the process to you. Keep a detailed record of any problems or concerns that you have. This will help you if you need to file a warranty claim later on. By following these tips, you can help ensure that your KB Home home is built to your exact specifications and that you are happy with the finished product. ... More

Sales rep, very helpful. Several issues with home during walk through, 6 weeks ago still have not been taken care of. Workmanship terrible, last incident, Clothes rack in walkin closet fell completely off the wall. Been 10 days and no drywaller to fix the problem. Issues with monthly house payment, failed to include escrow amount in the payment.

We first signed a contract with KB Homes in June of 2022. Ingrid was great at walking us through the process when we signed and the project manager had promised a delivery before Thanksgiving. Ingrid was more conservative with an estimate of mid-December. We had the hurricane move through and expected delays. There was no significant impact in the development and work continued. Work fell behind and we only knew by tracking expected closing on the app. Ingrid was always good at trying to get information for us, but the project manager was not keeping any sort of schedule and not passing on information at all. They were six months past the closing date when we were finally ready for closing. The underwriters discovered a situation with the financing options two days before closing that had a significant impact on our financing options. They had the information for four months and only found it two days prior. There were a few problems with the final build, however the new project manager was very helpful in getting the build back on track in the last two months. He was very helpful during our walk through and even after we moved in. Ingrid and Tiffany were both great to work with and went above and beyond expectations during our last week getting things straight for closing. Overall, we are pleased with our home and would recommend the builder with more oversight and outside financing secured in advance. ... More

I was disappointed since I bought my first house here in USA 10 years ago with KB Home so I really trusted this time. Unfortunately since my first sales rep left KB Home in the middle of the process the relationship get very weak until now Seems you are not well prepared for international sales. I bought this house for moving me here as primary house but I am am foreign so as family lost the first air tickets when the closing date was moved indefinitely just 4 days before the written promised date, and although it was somehow compensated in the final price it was a big inconvenient to do travel arrangements again. After closing was finally made I couldn’t receive the house because cleaning was not done even when I already have closed and paid. I found good support in the sales general manager for solving that issue the night before travel back to my born country w/o the possibility of a good checking, but again one more inconvenient. Now that I finally began my moving I found bad cleaning details, bad terminations in painting and carpets joints and cabinets don’t cared during the construction but the most important errors were a broken thermostat that made the AC work wrong and Not leaving a single TV jack point anywhere in the house so I couldn’t get internet service as due because that construction error… The issues keep going because regardless to do the notifications to the construction supervisor they take long for solving, if I dont call for follow up I dont receive updates and suddenly contractors come to my door w/o a previous notification and they lost their time because I am not at home or prepared for let them work.. I must say that when I reported the AC problem it was duly managed with urgency but besides that nothing else has been managed as expected. Disappointed ... More

nice, family home. trust KB Homes to do a good job

Buying your first home can be a nerve racking experience. Everyone at KB Home made my experience smooth and easy. Overall an amazing experience.

Jeff, our KB Home sales rep extended our closing date in order to accommodate our difficulty in selling our previous home.

Everyone has been professional and helpful

The sales and construction team did a great job at keeping us well informed each week. Those check ins were very important to us since we were out of town buyers. We love our home.

I would say our experience was up and down as first-time home buyers. I do think the process was interesting. You need a lot of patience as it took us almost a year to build. I do think that they would have clear contact information once you move and the communication could be a little better also who you need to contact for what since you have a warrant on the house?

Great experience with kb

My home buying experience took a bit longer than expected but well worth the wait! Reed was very professional and responsive to my concerns and was able to provide me with everything I asked for in a timely manner. I highly recommend him for anyone looking to purchase a new KB home. Also, Justin has been a pleasure working with and has followed up with any issues I’ve addressed. Overall, I’ve been very pleased with the outcome of my new KB home and love my beautiful house! KB homes does seem to take pride in making sure your home buying experience goes as smoothly as possible and wants the best for you as a buyer. I would highly recommend them for your next home buying experience! ... More

Great neighborhood! Jim the property manager is amazing. Still have a few kinks to work out.

The experience was good. The homes are very nice and neat. The employees/staff were all very friendly and professional. They made the home-buying experience much more enjoyable!

One of the best builders make you feel like family!

Post closing don’t expect much, so make sure everything is checked twice and checked again. No matter how insignificant it may seem make sure it’s done. Addressing issues after close is done at KBs convenience. On 4 separate occasions I stayed how waiting as scheduled and agreed and no one showed up. They did show up at their convenience when I was either working or had something else scheduled, regardless if they are contractors or subs they are agents of KB and should be respectful of your time and privacy. Overall just a bad experience and regret purchasing home, which sucks.

the buying process was good minus issues related to the lender. After moving in, I have noticed a lot of poor building. Builders cut a lot of corners thus requiring things to be repaired after. The front door was not aligned properly thus the door will have to be reset, the shower drain in the master bathroom was installed improperly and thus the drain is off by about an inch. Inside the kitchen cabinets, their are screw protruding through about a quarter inch. The air conditioner had no freon possibly for reason that none was initially put in and thus the house was increasing in temperature every night into the mid to high 80s or their is a leak somewhere in the house. HVac worker who came to fix the issue checked for leaks however none were found at this time. If problem persists and the new freon added is quickly used then walls will need to be removed to locate the leak. In short, I initially felt the entire process went well for the most part until actually moving in. Too many issues coming up that shouldnt be present after spending 540,000 on a home. ... More

Very poor quality home and facing lot of issues with new home