KB Home Reviews

First time New Home buyer. Excellent experience and very good home quality

Very helpful and impressed with the process.

The home buying as far as the loan and sales were ok. The quality of the workmanship on the home is subpar. No quality control. The vendors used needs to be held more accountable for their sloppy workmanship. Still awaiting response for my squeaking floors. Placed a workorder several weeks ago and no one has responded.

Finance through the entire process was a nightmare, zero communication. I’m a first time buyer and they just uploaded more and more documents with ZERO explanation of what I was supposed to be signing. Finally after a very serious email threatening to back out of the entire thing someone reached out to me and basically told me they just need me to sign, It’s not really important stuff right now, when it is they’ll explain it. Keep in mind these are all financial documents. I put my earnest money down Jan 29th, on a “move in ready” home, my closing was listed as end of march. After pushing it out a week at a time with no updates I finally closed may 5th. Final items on construction list were done hastily and some had to be redone multiple times. Very little work done all of feb or march. Bulk done in April and with most getting finished the final 2 weeks. The entire process had me wanting to back out but I felt like there wasn’t really a better option financially. It was the best price for the size I needed including preowned homes. My lease was ending and I had put all my faith into this endeavor. They had to call in Mario, a different construction supervisor the last two weeks because of how unhappy I was, it is because of him that I went through with it. He communicated and actually explained the delays and seemed like he knew what he was talking about. I closed with only 4 days to move myself from my 2300 sq ft rental and have it inspection ready. Things still need to be fixed that weren’t caught during the final walk. There was a hold up with the electric company that prevented me from switching services for an entire month. I don’t believe the caulk that the painters used during touch up was the right kind or maybe because they painted over it immediately all the paint cracked and it does not look like the what I expected from a BRAND NEW 300k+ home. Most touch ups look like the landlord special. They told me they would do a courtesy paint touch up after everything was moved in. I basically declined it because I had to unpack after work every day and after a month I’m still not done, and after seeing how the last touch up went I’ll just take care of it myself. Flat paint was used throughout the entire house and I was told if you get something on the wall don’t try to wipe it off just paint over it or you’ll rub off the texture. All in all the quality is not even close to what I expected for the price but I just told myself that’s the best you’re going to get in this economy, and I can fix things myself and make them better. ... More

I’ve had a leaking roof in my starlight kb home in the Central Park area for 5 weeks!! KB has sent the same roofer out three times and they have still not fixed my roof. It actually seems to be getting worse. I’ve also had my dishwasher broken, my AC not working. I have a hole in my siding and holes in the flashing of my outside fireplace that let mice get into my walls, and they scratch behind my daughters headboard in her bedroom. Nobody’s come out to seal the hole or the flashing or make sure that the mice are out of my walls. I’ve had a pond in my front yard from the neighbors sump pump, constantly running and leaking into my yard. I’ve had a leak in my indoor plumbing that went into the basement and I had drywall damage. All of the weatherstripping and window seals on my windows are falling off. The refrigerator molding is torn, and I have no power in my office or guestroom and haven’t for over a month. so, I’m Not exactly satisfied. And these are just the big things. ... More

Had a really great buying experience. Diana communicated through the whole process. The house is beautiful with very big backyard. I would spend more time looking at the upgrades if I could redo the process again.

Writing reviews is a good thing. But when you move into a new home and things are not right. I'm not a happy home owner. Too many problems in this home and nothing has been done about the problems I'm having. I need someone visit my home to see and understand why I'm not a happy homeowner and should be.

Great team great work . Nice staff they will help you with every step you need

Bob was absolutely amazing. A true gem. He definitely keeps in contact & makes sure we're still 100% satisfied

This house was in the first community we looked at. The green spaces and walking paths made the decision for us. The personal that worked with us were professional and helpful.

KB is the best around

Lack of attention to detail, so many irregularities one spots only after the fact I guess the excitement of getting a new house vails the blemishes initially truly disappointed with that fact.

KB HOME BUILDER IS THE BEST!

I want to start off by saying Ryan has been trying his best during this time however I’m still extremely dissatisfied with the follow up with issues regarding the home itself. The buying process was not a problem, I am satisfied with that part of this process. Tyler has been absolutely abysmal with responding to issues that have been constantly happening, such as a light in my kitchen that has been left unscrewed since 2 days off buying this home. During the last week of the purchase I asked Ryan if I could get my private inspector to come in and check the home after the closing and he confirmed I could so I went ahead and did that and the inspector found things that need immediate immediate attention. So I message Tyler and Ryan a text message and long story short I haven’t received anything but a phone call from Tyler that I missed. At this point I would like to work with someone else. ... More

First of all pay for the review next , Get In touch for full review

Our new home has everything we wanted and needed and then some! Great Job KB!

Cons: HOA is kind of expensive (no amenities or whatever) and the grass are uneven in the tiny park and sometimes there’s litters. Builder still has not replied or given me the garage opener they promised (it has been 2 months since we close), which shows they’re gonna be like that if some warranty issue happens. Loan officer keeps getting our names wrong during the process and the closing was postponed 2 times and only notify us hours away from it. Pros: Community is quiet. The house is fairly build.

Helped us while living out of country , was mostly a smooth process.

We had a great experience with KB homes from start to finish. Highly recommend going with KB if considering new construction!

All good. No issues with Builder But Materials are not that much great.

KB Homes are value for money. Great designing options with great professional behaviors of KB executives.

Stop and reconsider. The sales manager is the worst person and provides awful customer service. He want me to desist from buying the house, and he was glad that that was the outcome. I persisted because otherwise they would have kept my deposit. The lender that they offer is literally unresponsive. I closed with another lender and never received an answer from KB home lender… why? They offer 10k closing cost assistance, but is just a trick! They did not provide me anything or give me information on why. The sales team was NOT present when I closed on the home… they avoided me! I got the keys in a bag on the garage… the only person greeted us where contractors that were still painting the home and cleaning… obviously they had no clue who we were. The house was delivered dirty, a knife blade on the kitchen countertop, bottles with paint open on the floor, it’s was horrible. We had not heard anything from KB home customer service about this… even as I competed a survey already… so that proves that they really don’t care about you. They only want you to blindly fill these surveys to make them look good on social media, but in reality their customer service is bad. ... More

Todo el Proceso fue Excelente, muy profesionales, amables y confiables! Muchas gracias KBhome por todo el apoyo!!

The process was fairly easy, I have no complains as all my questions had been answered in a professional and timely manner!

The whole KB Home team made our dream possible as first time home buyers. Stress is part of the process but everybody from KB did a great job on making us comfortable and meeting our timeframe.