KB Home Reviews

Sales guys- A+, Design center- A+, Construction Guys-A Follow up/Warranty- D

Listen to our concerns. Care and compassion!

Beginning with getting pre-approval through KB Homes the rep failed to do diligent work and could not get me pre-qualified for VA loan. However, outside loan servicer was able to easily do a qualification for the loan then incentives through Kb Homes were promised and it took multiple levels of leadership to approve this. Closing was pushed twice because Supertindent made promises to complete all work identified in the final walkthrough prior to closing and that did not happen. Currently still trying to get the work done from issues identified in final walkthrough prior to closing. All work that was completed prior to closing was very poor and the overall construction of the house has terrible finishing work that illustrates laziness in contractors and a bad process for ensuring quality assurance. Overall I would rate the experience as terrible at every level of service besides Adrian being polite, professional and proficient at his duties ... More

Bought in the same community where we had previously built two other homes. This time we did not get to select our own finishes, but it had a lake view, no neighbors to look at and on the cul-de-sac. Overall we are pleased with the home, it is well constructed for the price, not a mansion but meets all code requirements, had everything brand new and in the location that we were after. Sales team was easy to work with, professional and responsive.

I purchased my new KB Home in March 2023. The process was very easy, simple, efficient and worry-free. Since I didn't have the opportunity to personalize my home it was everything that I wanted and more. Any minor snafus that occurred was rectified quickly and efficiently. How can you beat a 10-year warranty on a KB Home? It's unheard of these days.

Michelle is the best there is, she truly made the home buying experience easy and simple.

Efficient, conscientious and perfect service

We have had MANY issues with the house and NONE have been resolved to date!

The entire experience was second to none. We had excellent service with our agent Alex. He kept us up to date weekly with the building of our home either by text messages, pictures, or both. He explained the process very well and was knowledgeable. Our relationship with the finance team was outstanding. Rui walked us thru the prequalification process and explained every step with great detail. After she left, we had great customer service with Christina and Michelle. They made assisted us in explaining anything that may have concerned us. Our building superintendent John has been great in walking us thru the house during the build and after and getting things fixed to our satisfaction. We have been very pleased and would highly recommend KB Homes to anyone. ... More

I had a overall pleasant experience with KB

While at the end of the day we are happy with the home we purchased, the process to get here was a nightmare. The gross majority of the information received from the KB sales staff and superintendent was inaccurate. Everything from being able to upgrade to St. Augustine grass, to the size of our lot, to lying about when permits were submitted, to assuring us that we would have reclaimed water for irrigation, and the list goes on and on. The construction quality turned out OK, but only because I was at the home site almost every single day and pointed out the very obvious issues and code violations that were included in the initial construction. If I was not there everyday to identify these issues, they would not have been fixed. Anytime we brought up an issue the response from KB management was, "You're welcome to back out of your contract and then we'll resell the home for more than you paid." This is KB's attitude toward their customers. Our home was over 7 months behind schedule. We signed the contract in Dec 2021 and didn't close until April 2023. The delays were due to mismanagement, not supply issues. We found KB completing other homes in our neighborhood that were not under contract until MONTHS after ours. When we brought this up they stated that they mixed up the paperwork and our got pushed to the "bottom of the stack". In the last month of our build - KB brought in the superintendent's manager to take over the completion of our home and working directly with this manager resulted in us getting the home completed. ... More

The experience of buying a home with KB Homes was life changing. The entire process was transparent, timely and committed to making this process about our family. Thank you KB Homes!

We closed on our new home with multiple punch list items needing to be addressed. The project manager(s) seem to be doing their best to get all the subcontractors back to the house to complete all items to our expectation. I can understand how hard it is to get subcontractors back once the closing occurred, but I wish more could be done. We closed over 60 days ago.

Thank you for you great service Really appreciated. Recommend y'all using KB home.

The communication with the head of construction was terrible

Like most builders, they ran months late in delivering. The value for the price paid is low. Poor finishing of the house in the final laps. We had to go after them to get things addressed. It was stressful, time-consuming, and frustrating to deal with a builder that was not customer-centric.

Everything was great. Couldn’t help the COVID shutdown, but the team stayed in touch all the way. Thanks KB

My experience with kb home was very very great u really enjoyed it

Juan is a please to work with he comes as soon as we call to solve all issues. Shout to Eric for finding this home for us great realtor.

Overall experience was great. Price was low and nice location. Love my home.

Michelle in sales was always helpful and went above and beyond to help. Our project manager Mike was overseeing that everything in the house was to my satisfaction. I love my new house.

KB made the buying experience simple and enjoyable. Everyone was organized and followed up with us every step of the way. The materials used in our home are very good quality.

We have had a great experience with KB homes. Have not turned in any warranty work yet and hoping to have good results with that as well. Staff have all been very friendly and professional. Gave responsiveness to issues a 4 because we have not turned in any issues yet and trust it will go well.

KB homes are great value for the price. Our experience has been seamless from start to end.

The people and the product were exceptional.