KB Home Reviews

Patrick, Excellent customer service from the sales team and project manager from start to finish. Quality of home for its value. The KB homes staff continues to reach out after closing asking if there is anything that needs their attention. The location is blocks away from Boerne lake.

there were several pending issues that were promised to be closed with-in 10 days after closing, but those issues are still pending. Especially dry-wall, has been painted many times rather than fixing it clean.

This was our first house to buy but was a very easy process.

Jan and Ian have been amazing in making sure that we’re satisfied with our home purchase. They follow up to make sure the house is functioning as it should. They oriented us on what to do to make sure the appliances warranties are properly submitted. Great people to work with!!!

My experience with KB Homes was a very good one from start to finish. Everyone was a pleasure to work with and we’re very professional.

We have been in the house for over 6 weeks and we are still waiting to get issues resolved. The fit and finish was really disappointing. The house was not cleaned when the movers showed up. All we got was empty promises.

Customer service is at its best with KB and company. Design agent and service representatives are helpful and friendly throughout the whole process.

The KB staff made it very easy! Very accommodating. Ryan is great!

My home buying experience with KB Home was above the expected. Great customer service, the whole team is very friendly and knowledgeable in every way. The process was easy and the response was in a timely manner, they made it easy to understand the whole process in accomplishing your home buying experience.

I paid cash for my home. I let myself be rushed instead of making sure the issues with my home were taken care prior to closing. I have paint splatters on the lvp flooring; on the concrete outside my home; paint on the carpeting; hot water heater didn’t work, and though I let the super know it took a bit for it to be repaired by the plumbing company; the cabinet in the master bathroom was not repaired; the cabinet molding was not replaced; all the bathtubs are scratched; the cultured marble in the secondary bathroom is chipped; the kitchen sink is scratched like it was used by the builder and someone tried to clean but used an abrasive which scratched the stainless steel. So yes, I’m not a happy customer. Oh, and the Sheetrock in the garage has screw holes all over. Probably a screw up from another house. The list goes on… ... More

The sales agent and Superintendent responded, answered, and solved my questions or concerns quickly.

I really love our new house, it is in amazing condition

There was a faulty smoke alarm system installed which eventually was replaced but I had to put up with it going off approximately every 5 hours during the day and night. I did contact the construction staff early into the problem but it took about 3 weeks to get it resolved. I still have another issue regarding a possible ceiling leak in the kitchen area which has not been taken care of.

I will say getting in contact with Susan and the other ladies was awesome! They were very helpful and responsive. Whenever I had an issue I knew I could give her a call and the team would help right away. I will say the house itself is great, there were a few hiccups on the building of the home. Overall experience was great!

Great people and wonderful to work with. We enjoyed the whole process very much. It was a real pleasure to plan our next adventure in Palm Coast.

Worst workman ship ever, the whole process was a nightmare for me

The home buying with KB finance was great. The problems found before closing were fixed in a timely manner. The only minus it took longer than expected 3 months longer. I realize there were delays with weather and vendors. It’s a beautiful home though and I would recommend a KB home For the workmanship and pricing.

Just know what materials are being used in kitchen, cabinets, roofing underlayment. They are builders and may have a great home, or just an average home. It depends on what was picked for the build.

Great price! Great staff!

Excellent sales person, the construction supervisor excellent person

Moving into a new house should be a wonderful experience. It's been a nightmare. I referred 2 people and now feel bad for them. I tell everyone I know to stay away. I still have issues after 2 months because KB hires the cheapest laborers amd then wonders why we as residents always call

Low quality of construction ! Sales service needs to be improved. No follow up or updates on next steps upon entering into agreement. KB home needs business, not customer satisfaction.Post buying experience and responsiveness to issues is satisfactory.

Overall, the buying experience was pretty good. The salesperson was great and we got lucky with a good (but busy) construction manager. Timeliness to fix issues is decent for the most part (except the big projects and contracted companies like windows/cabinets). Still waiting on a lot to get finished and do feel like nothing from the New Home Orientation Walkthrough was actually addressed for the final walkthrough (just couldn't delay closing so needed to accept it as is-terrible position to put people in). Still unhappy about my driveway which had large cracks on every pad except the one they had already replaced and doesn't match - my driveway within the first month on my new build $400k home looks like Frankenstein and is such a huge eyesore, only thing I absolutely HATE about this house. The walls are THIN, like drywall anchors just go straight through so good luck hanging anything unless you're lucky enough to find a stud. I was told they're 16", but have found most are 24"-28" unless it's an exterior wall & definitely not thrilled about that. The rounded corners buckle as soon as they're barely hit, so be VERY careful even touching them. They are an extremely thin material. Corners get hit the most so for these to be so flimsy is kind of crazy, and I can't believe what they use is even acceptable on a build. On the good side, we looked at a LOT of homes, both new and previously owned, and KB Home hands down has the best floorplans. Like there's no comparison. All the new build homes are too close together so can't judge them on that, but also they're SUPER close together. The build itself needs work, and better quality materials. All the new home spec-type builders build this way and it's unfortunate that they're allowed to use such cheap materials and still charge an arm & a leg for a home. Sales team and finance department were great, buying process itself was great, construction manager has been great (definitely a huge plus to have one that actually seems to care to very, very thankful for that). I do think KB has better quality homes than the other new home builders in this area so overall I am happy about most of it! ... More

have a great experience with KB home

We absolutely love our home! We have never purchased or lived in a new build community. We rented here first and ended up falling in love with the community. We watched the final houses being built. We met the builder Kevin and he answered so many questions for us with thorough explanation. Scott also helped us with anything we needed. Brad was available to us and helped us get our dream home. Sandra, the KB loan officer made all of the magic happen so we could actually get our keys. We are so grateful for the KB experience. The house functions so well and all of our neighbors are happy we are here to stay! ... More