KB Home Reviews

Very happy with all the management and attention of the staff of each of those who work in KB from the saleswoman and maintenance staff As the guarantee staff all very friendly and attentive

This is our second home with Kb home and we choose Kb home because of our experience with them with our first home, and this one was no exception. They were very professional, great customer service through out the home building process from sales to construction and also after closing they make sure everything is good with the home. So if anyone is looking to buy a new home I would highly recommend to go with Kb home,,,,,,,,,,,,,,,cheers

Great effective team; prompt and action.

For anyone looking to purchase a KBHome, buyer beware that you are about to embark on a rushed, confusing, and pressured experience. Before the purchase of our home and for an extremely short period thereafter, the responsiveness and ability to make promises made to assist, carry out requests, and fix issues were satisfactory. However, the follow-through on promises and communication regarding the status of issues have been extremely frustrating. It is clear that is important through the rushed purchase process that the company places utmost priority in getting a customer through to the finish line of purchasing but afterward, responsiveness, service, and customer-first attitude falls off a cliff. I had to escalate an email to upper management to receive any attention.. and it still not completed to date. The package is pretty at the surface, but the deeper you dig, the harder it is to stay in love with the deal you made. Also, please be weary of the $10,000 upfront that you need to put in that they don‘t tell you about to secure your purchase!! If you choose to back out, you lose $10,000. Ouch. ... More

I think they need better supervision on the house works especially at the terminations that's ones are very bad

Kudos to Ken, Mohanad, and Tom in the Sales team for a great job!

This is the second home I purchase with KB homes and both times has been a very easy, exciting and happy process to all throughout the entire process. Thank you KB for making my dream of purchase new home very easy and trustwor

My experience was great. As a first time home buyer I had great experience with muy builder manager Brandon. He made sure that I knew everything I needed to know about my home Prior to get in it and after I got in it. Still reaches out here and there to make sure any questions or concerns are taken cared of. 10/10

Friendly Great buying experience overall.

The craftsmanship of the home we bought was not very good. We hope to have all the issues fixed during the home warranty period.

Enjoyed Kb homes as each saleperson, builder, superintendent were wonderful as all have been kind, professional, knowledgeable and transparent.

The house was delivered to us with many details, broken walls, glass with details in doors and windows, they did not clean the house, it was delivered dirty and with paint on the carpets, the gate was hit and they still did not replace the panel. The peivers were not cured, painting details inside the house still not done. The master closet done very badly. The truth is that we are not happy with the house because it was delivered to us with many things to do and it was delivered out of time. We are not happy.

The 2 houses I bought from KB were delivered with top quality materials. I used technical assistance for some repairs and was answered promptly. I highly recommend KB Home.

Very dependable and detail oriented.

The initial process was smooth. My rep was very helpful providing info on how to get prequalified and get into contract. The build time was very long as I was told permits were delayed 3 months. I was being pushed to close on property before the build was complete which I didn't appreciate. My initial foreman retired midway thru build process but the superintendent that took over the build was great.

I was informed and guided every step through the process. Everyone was very patient with me if I didn’t understand something and would explain it until I got it. The superintendents and KB representatives were great. They were always available for my questions and if not, they would always get right back me in a timely manner. On one occasion, something small needed to be repaired. The Superintendent actually came over and repaired it himself! I’m very impressed and pleased with my choice of purchasing a KBHome.

Great experience. Everything went very smoothly.

My husband and I bought our first home with KB Home and it turned out better than we expected. Alexandria from the Home studio was very patient with us and allowed us to take our time and picking out the designs. Jayson did most of our financial information and explained/even extended himself to explain things. My one critique with the financing department is for them to allow buyers more time i.e a week at least to lock in rates or any other important decisions when purchasing a home, I did not appreciate being rushed into a decision. Lastly our super Joe, overall Joe did a very good job with his knowledge on the materials/making of the home. I can’t fully put this on Joe but we did feel rushed to closing even though it was quite a few important things not completely done with our home. We still have exterior items needing to be fixed and have not heard of an ETA on those fixings. Another thing I would like to add which really disappointed us, is the day we closed on our home the keys given to us by Joe to our house did not work. We planned on moving into the home the very next day and not being able to get into the home the night prior or not receiving any response after hours was disappointing. Despite these faults we love our home and our process with KB Homes. ... More

KB Homes has great homes with great upgrades for the price. My experience with the sales agent and construction manager were awesome!

Very good experience! Thank you!

Very disappointed with one of the banks they use , other than that great experience!!

Killeen great response on some of the work and touch ups

The quality of workmanship is horrible on these new homes. So many issues with the house. So very disappointed on the buy.

I am so happy with everything that helped me buying this house.

I have a great experience for purchasing a home from KBHS. I will refer them to my colleagues and family.